Crashes, Dumps and Diagnostic files for 0.3.019

[AryHann]

If you get a crash, you will usually get a pop up window asking you to save a diagnostic file (in windows). "Error xxxxxx, do you want to save a diagnostic file?": this is the usual text on the window. You should then press yes and remember the name of the file (it will be shown in the next pop up window). 
Before opening a bug report in the bugtracker or sending an email to us, check if the diagnostic file has been already analyzed (the number of the error should be the same as in the field "CRASH NUMBER" of the list, sometimes you should see among the numbers that has some "*" in the ciphers, because the wildcard means that in that position it could be any number ) in the list that will appear here below.
Please, DO NOT SEND the file errorlog.txt, but the file with extension .dmp! If I need some other file for analyzing the problem, I will ask you in the email exchange.

Verify also that you have updated the game (if that is possible) and that you have your latest drivers for your graphic card.

Send the diagnostic file, if it is not already in this list to . I will soon reply to you, please, answer me back if I ask you questions and don't disappear into void, otherwise I will ignore your report! In the email indicate (ALWAYS - otherwise I will ignore the mail):

• Name of your character
• What were you doing when you got the crash and the client asked you if you wanted to save a diagnostic file
• In which area you were
• Don't FORGET to attach the diagnostic file :-)

Please, DO  NOT reply to this thread!

[AryHann]

Crash Number:00495E05
Description: Problems when handling merchant categories
BT:>   psclient.exe!pawsMerchantWindow::HandleCategories(const char * data=0x00a50608)  Line 302 + 0x74 bytes   C++
Status: It should be fixed in CVS

UPDATED Crash Number:0962DB**, 0962****, 6931****, 0162E53F
Description: The usual particle issue (magic missile, BD fortress, etc.), this time with ATI cards
BT: >   atioglx1.dll!0962db10()    
    [Frames below may be incorrect and/or missing, no symbols loaded for atioglx1.dll]   
    psclient.exe!csView::Draw(iMeshWrapper * mesh=0x00000000)  Line 160 + 0x18 bytes   C++
    psclient.exe!psCamera::Draw()  Line 643   C++
    psclient.exe!psEngine::HandleEvent(iEvent & ev={...})  Line 752   C++
    psclient.exe!psEngine::EventHandler::HandleEvent(iEvent & ev={...})  Line 220   C++
    psclient.exe!csEventTree::Dispatch(iEvent & e={...})  Line 576 + 0x7 bytes   C++
    psclient.exe!csEventTree::Notify()  Line 547   C++
    psclient.exe!csEventQueue::iTypedFrameEventDispatcher::HandleEvent(iEvent & __formal={...})  Line 262 + 0x36 bytes   C++
    psclient.exe!csEventTree::Dispatch(iEvent & e={...})  Line 576 + 0x7 bytes   C++
    psclient.exe!csEventTree::Notify()  Line 547   C++
    psclient.exe!csEventQueue::Process()  Line 298   C++
    psclient.exe!csDefaultRunLoop(iObjectRegistry * r=0x00ab38b0)  Line 91 + 0x6 bytes   C++
    psclient.exe!main(int argc=1, char * * argv=0x00a54510)  Line 2002   C++
    psclient.exe!WinMain(HINSTANCE__ * hApp=0x00400000, HINSTANCE__ * prev=0x00000000, char * cmd=0x00152348, int show=1)  Line 203 + 0x1a bytes   C++
    psclient.exe!WinMainCRTStartup()  Line 390 + 0x1b bytes   C
    kernel32.dll!7c816fd7()    
Status: Really hard to reproduce in debug mode. Sometimes it is ok to update the graphic card drivers, other times turning on Vertex Buffer in Pssetup helps, other times nothing can be done (except download the tweaked BD map without particles here http://hydlaa.com/smf/index.php?topic=27003.0)


Crash Number:0E2CCABC
Description: Crash that might occur in the particle system (CS) when trying to take a screenshot with nogui option
BT: >   emit.dll!csParticleSystem::GetRenderMeshes(int & n=, iRenderView * rview=, iMovable * movable=, unsigned int frustum_mask=)  Line 366 + 0x76 bytes   C++
Status: To be  investigated


Crash Number:00522BE5
Description: Crash on login
BT:>   psclient.exe!csStringBase::Replace(const char * Str=0x0012fc80, unsigned int Count=4294967295)  Line 258   C++
    psclient.exe!pawsButton::SetText(const char * text=0x0012fc80)  Line 183   C++
    psclient.exe!pawsCharacterPickerWindow::HandleMessage(MsgEntry * me=0x1ded2bf0)  Line 113   C++
    psclient.exe!psClientNetSubscriber::HandleMessage(MsgEntry * msg=0x1ded2bf0, Client * __formal=0x0c2badc0)  Line 70 + 0xa bytes   C++
    psclient.exe!MsgHandler::Publish(MsgEntry * me=0x00000000)  Line 93 + 0x14 bytes   C++
    psclient.exe!psClientMsgHandler::DispatchQueue()  Line 93   C++
    psclient.exe!psClientMsgHandler::EventHandler::HandleEvent(iEvent & event={...})  Line 76 + 0x19 bytes   C++
    psclient.exe!csEventTree::Dispatch(iEvent & e={...})  Line 576 + 0x7 bytes   C++
    psclient.exe!csEventTree::Notify()  Line 547   C++
    psclient.exe!csEventQueue::Process()  Line 298   C++
    psclient.exe!csDefaultRunLoop(iObjectRegistry * r=0x00ab38b0)  Line 91 + 0x6 bytes   C++
    psclient.exe!main(int argc=1, char * * argv=0x00a54510)  Line 2002   C++
    psclient.exe!WinMain(HINSTANCE__ * hApp=0x00400000, HINSTANCE__ * prev=0x00000000, char * cmd=0x00152348, int show=1)  Line 203 + 0x1a bytes   C++
    psclient.exe!WinMainCRTStartup()  Line 390 + 0x1b bytes   C
    kernel32.dll!7c816fd7()    
    [Frames below may be incorrect and/or missing, no symbols loaded for kernel32.dll]   
Status: To be investigated

[AryHann]

Crash Number:0041DBD7
Description: Loading a new region
BT:>   psclient.exe!psCelClient::OnRegionsDeleted(csArray<iRegion *,csArrayElementHandler<iRegion *>,CS::Memory::AllocatorMalloc,csArrayCapacityDefault> & regions={...})  Line 745 + 0x47 bytes   C++
    psclient.exe!ZoneHandler::ExecuteFlaggedRegions(const csString & sector={...})  Line 353   C++
    psclient.exe!ZoneHandler::OnDrawingFinished()  Line 249 + 0xb bytes   C++
    psclient.exe!psEngine::HandleEvent(iEvent & ev={...})  Line 774   C++
    psclient.exe!psEngine::EventHandler::HandleEvent(iEvent & ev={...})  Line 220   C++
    psclient.exe!csEventTree::Dispatch(iEvent & e={...})  Line 576 + 0x7 bytes   C++
    psclient.exe!csEventTree::Notify()  Line 547   C++
    psclient.exe!csEventQueue::iTypedFrameEventDispatcher::HandleEvent(iEvent & __formal={...})  Line 262 + 0x36 bytes   C++
    psclient.exe!csEventTree::Dispatch(iEvent & e={...})  Line 576 + 0x7 bytes   C++
    psclient.exe!csEventTree::Notify()  Line 547   C++
    psclient.exe!csEventQueue::Process()  Line 298   C++
    psclient.exe!csDefaultRunLoop(iObjectRegistry * r=0x00ab38b0)  Line 91 + 0x6 bytes   C++
    psclient.exe!main(int argc=1, char * * argv=0x00a54510)  Line 2002   C++
    psclient.exe!WinMain(HINSTANCE__ * hApp=0x00400000, HINSTANCE__ * prev=0x00000000, char * cmd=0x00152348, int show=1)  Line 203 + 0x1a bytes   C++
    psclient.exe!WinMainCRTStartup()  Line 390 + 0x1b bytes   C
    kernel32.dll!7c816fd7()    
    [Frames below may be incorrect and/or missing, no symbols loaded for kernel32.dll]   
Status: To be investigated

[AryHann]

Crash Number:00421DA7
Description: Loading an area (zooming problem present also in the previous releases)
BT:>   psclient.exe!psTriggerHandler::HandleZoom(const psControl * trigger=0x1007e190, bool value=true)  Line 419 + 0x3 bytes   C++
    psclient.exe!psControlManager::HandleEvent(iEvent & event={...})  Line 312 + 0x47 bytes   C++
    psclient.exe!psCharController::HandleEvent(iEvent & event={...})  Line 793 + 0x8 bytes   C++
    psclient.exe!psEngine::HandleEvent(iEvent & ev={...})  Line 699 + 0x7 bytes   C++
    psclient.exe!psEngine::EventHandler::HandleEvent(iEvent & ev={...})  Line 220   C++
    psclient.exe!csEventTree::Dispatch(iEvent & e={...})  Line 576 + 0x7 bytes   C++
    psclient.exe!csEventQueue::Dispatch(iEvent & e={...})  Line 315 + 0x8 bytes   C++
    psclient.exe!csEventQueue::Process()  Line 286 + 0x8 bytes   C++
    psclient.exe!csDefaultRunLoop(iObjectRegistry * r=0x00b2ea48)  Line 91 + 0x6 bytes   C++
    psclient.exe!main(int argc=2, char * * argv=0x003d25e8)  Line 2002   C++
    psclient.exe!WinMain(HINSTANCE__ * hApp=0x00400000, HINSTANCE__ * prev=0x00000000, char * cmd=0x0016234f, int show=1)  Line 203 + 0x1a bytes   C++
    psclient.exe!WinMainCRTStartup()  Line 390 + 0x1b bytes   C
    kernel32.dll!7c816fd7()    
    [Frames below may be incorrect and/or missing, no symbols loaded for kernel32.dll]   

Status: To be investigated

[AryHann]

Crash Number:00522CB0
Description: Crash in chat window (specifically when typing /who)
BT:>   psclient.exe!csStringBase::Append(const csStringBase & iStr={...}, unsigned int iCount=4294967295)  Line 283 + 0x10 bytes   C++
    psclient.exe!csStringFast<36>::csStringFast<36>(const csStringBase & copy={...})  Line 1014 + 0x48 bytes   C++
    psclient.exe!csArray<csString,csArrayElementHandler<csString>,CS::Memory::AllocatorMalloc,csArrayCapacityDefault>::Pop()  Line 728 + 0x16 bytes   C++
    psclient.exe!pawsChatWindow::HandleSystemMessage(MsgEntry * me=0x00000000)  Line 1000 + 0xe bytes   C++
    psclient.exe!pawsChatWindow::HandleMessage(MsgEntry * me=0x22eaf000)  Line 1085   C++
    psclient.exe!psCmdBase::HandleMessage(MsgEntry * msg=0x22eaf000, Client * __formal=0x0ad7faf8)  Line 56 + 0xa bytes   C++
    psclient.exe!MsgHandler::Publish(MsgEntry * me=0x00000000)  Line 93 + 0x14 bytes   C++
    psclient.exe!psClientMsgHandler::DispatchQueue()  Line 93   C++
    psclient.exe!psClientMsgHandler::EventHandler::HandleEvent(iEvent & event={...})  Line 76 + 0x19 bytes   C++
    psclient.exe!csEventTree::Dispatch(iEvent & e={...})  Line 576 + 0x7 bytes   C++
    psclient.exe!csEventTree::Notify()  Line 547   C++
    psclient.exe!csEventQueue::Process()  Line 298   C++
    psclient.exe!csDefaultRunLoop(iObjectRegistry * r=0x003af7b0)  Line 91 + 0x6 bytes   C++
    psclient.exe!main(int argc=1, char * * argv=0x00384820)  Line 2002   C++
    psclient.exe!WinMain(HINSTANCE__ * hApp=0x00400000, HINSTANCE__ * prev=0x00000000, char * cmd=0x0016233b, int show=1)  Line 203 + 0x1a bytes   C++
    psclient.exe!WinMainCRTStartup()  Line 390 + 0x1b bytes   C
    kernel32.dll!7c816fd7()    
    [Frames below may be incorrect and/or missing, no symbols loaded for kernel32.dll]
Status: To be investigated


Crash Number:0056B42D
Description: Crash in the effect manager
BT:>   psclient.exe!csBSpline::GetInterpolatedDimension(int dim=-1080452710)  Line 305   C++
    psclient.exe!psEffectAnchorSpline::Update(unsigned int elapsed=19)  Line 125 + 0xd bytes   C++
    psclient.exe!psEffect::Update(unsigned int elapsed=19)  Line 536 + 0x13 bytes   C++
    psclient.exe!psEffectManager::Update(unsigned int elapsed=19)  Line 358 + 0x9 bytes   C++
    psclient.exe!psEngine::UpdatePerFrame()  Line 963   C++
    psclient.exe!psEngine::HandleEvent(iEvent & ev={...})  Line 819   C++
    psclient.exe!psEngine::EventHandler::HandleEvent(iEvent & ev={...})  Line 220   C++
    psclient.exe!csEventTree::Dispatch(iEvent & e={...})  Line 576 + 0x7 bytes   C++
    psclient.exe!csEventTree::Notify()  Line 547   C++
    psclient.exe!csEventQueue::iTypedFrameEventDispatcher::HandleEvent(iEvent & __formal={...})  Line 262 + 0x36 bytes   C++
    psclient.exe!csEventTree::Dispatch(iEvent & e={...})  Line 576 + 0x7 bytes   C++
    psclient.exe!csEventTree::Notify()  Line 547   C++
    psclient.exe!csEventQueue::Process()  Line 298   C++
    psclient.exe!csDefaultRunLoop(iObjectRegistry * r=0x003af7b0)  Line 91 + 0x6 bytes   C++
    psclient.exe!main(int argc=1, char * * argv=0x00384880)  Line 2002   C++
    psclient.exe!WinMain(HINSTANCE__ * hApp=0x00400000, HINSTANCE__ * prev=0x00000000, char * cmd=0x00162304, int show=10)  Line 203 + 0x1a bytes   C++
    psclient.exe!WinMainCRTStartup()  Line 390 + 0x1b bytes   C
    kernel32.dll!7c816fd7()    
    [Frames below may be incorrect and/or missing, no symbols loaded for kernel32.dll]   
Status: To be investigated

[AryHann]

Crash Number:0114FA71
Description: Problem in PAWS when drawing windows at startup
BT:>   0114fa71()   
    psclient.exe!pawsWidget::ClipToParent()  Line 2220 + 0x69 bytes   C++
    psclient.exe!pawsProgressBar::Draw()  Line 84   C++
    psclient.exe!pawsWidget::DrawChildren()  Line 1194   C++
    psclient.exe!pawsWidget::Draw()  Line 1062   C++
    psclient.exe!pawsWidget::DrawChildren()  Line 1194   C++
    psclient.exe!psMainWidget::DrawChildren()  Line 504   C++
    psclient.exe!PawsManager::Draw()  Line 596   C++
    psclient.exe!psEngine::HandleEvent(iEvent & ev={...})  Line 762   C++
    psclient.exe!psEngine::EventHandler::HandleEvent(iEvent & ev={...})  Line 220   C++
    psclient.exe!csEventTree::Dispatch(iEvent & e={...})  Line 576 + 0x7 bytes   C++
    psclient.exe!csEventTree::Notify()  Line 547   C++
    psclient.exe!csEventQueue::iTypedFrameEventDispatcher::HandleEvent(iEvent & __formal={...})  Line 262 + 0x36 bytes   C++
    psclient.exe!csEventTree::Dispatch(iEvent & e={...})  Line 576 + 0x7 bytes   C++
    psclient.exe!csEventTree::Notify()  Line 547   C++
    psclient.exe!csEventQueue::Process()  Line 298   C++
    psclient.exe!csDefaultRunLoop(iObjectRegistry * r=0x00a7fc80)  Line 91 + 0x6 bytes   C++
    psclient.exe!main(int argc=1, char * * argv=0x00a54520)  Line 2002   C++
    psclient.exe!WinMain(HINSTANCE__ * hApp=0x00400000, HINSTANCE__ * prev=0x00000000, char * cmd=0x00152358, int show=1)  Line 203 + 0x1a bytes   C++
    psclient.exe!WinMainCRTStartup()  Line 390 + 0x1b bytes   C
    kernel32.dll!77e814c7()    
    [Frames below may be incorrect and/or missing, no symbols loaded for kernel32.dll]   
Status:To be investigated