Jinx- I feel for ya!
This suggestion is written in the syntax of a non-computer programmer- in other words, me. I tend to write in sentences- so this may or may not communicate well depending on your learning style. I hope it helps!
To get in
IRC, go to the planeshift homepage-
http://www.planeshift.it go to Community, then to Chat, then click on the here underline to go to the IRC sign in page, You will need to enter your nickname (character name is good), the #planeshift-gmtalk channel, and then do the autocapcha security enter.
Once you're in IRC gmtalk, type the name of whatever GM is there- could be Eonwind or Sarva or Mordaan or Talad or others, depending on your time zone- and then say your need- "client crashes at loading screen to Oja, please move my character or help otherwise." or whatever. If someone is there, you can hang out and talk to them when they answer you... again depending on time zones you might get an immediate answer or you may need to wait a bit.
The creating new character and sending ig petition works too...
Good luck!
Roled Rolak the missing elfboy