Having worked a lot on the quest system in PS and in the NPC dialog system that underlies questing, the numerous and steady complaints about how our quests suck are particularly noticeable to me. The whole team has noticed the complaints of course, and we have put a ton of work over the years into adding alternative phrasings, making the dialog filtering smarter, etc. etc.
But the simple fact is that questing is still a guessing game of endless variations of "obvious" word combinations, or a quickie set of quest walkthroughs on private guild websites as players try to route around the problems.
That's all about to change in the next version of PS.
Since I came back to PS in October, I've been working almost the whole time on a new way of doing NPC dialog and quests in particular. Here are some particulars:
a) Double-click on an npc to talk to him.
b) If he has any quest-related dialog for you, a menu of things you can say to him will popup. No cheat websites required.
c) Select the thing you want to say with your keyboard or double-click it.
d) The "right" phrase gets sent on the first try, every time, to the npc. No more endless guesswork.
e) The NPC will respond back. Some NPCs will have audio voicing as part of their dialog, so you will see AND hear the NPC talking.
f) If the popup menu option was to give the NPC something or a combination of things, selecting that option will make you give the right things, every time, to the NPC.
g) If there is more dialog, you may get another popup automatically, or you may need to double-click the NPC again to get the next menu.
h) If the NPC asks you for a secret, a password or a riddle, the menu item may popup a box for you to type your answer in.
I'm intending to make a video of this experience shortly, so everyone can see how it will work. In the meantime, rest assured that quests are about to get more interesting, less frustrating and more immersive. I am very optimistic that these changes will allow thousands more new PS players to enjoy the years of effort that Settings has put into quests much more deeply and enjoyably.
Coming soon... :-)