So as someone who does write, sometimes getting paid for it, and who has been considering this all from a PR angle (how to get more involvement for the project)...
I've written some of my gripes in the complaints department some time ago. I'll revisit this but will do so from a PR angle.
That said, let's say that the following are true: (1) We have a relatively small community of players, (2) We have a relatively small community of volunteers who keep things running.
The problems I see are echoed by others here, but from a PR perspective, I find it hard to sell the game even to friends because:
(1) Starting off is decidedly wonky nowadays, and balancing tria/PP for training is difficult. Meanwhile, with an upper-mid level character, I have more PP and trias than I can spend. So that scale needs to be readjusted - so that we *retain* players.
(2) The disappearing NPCs allegedly add realism, a point I will not debate (I am a stone creature that rides a fish - REALISM?), but a player who may have only 1-2 hours a day to play may simply not see some NPCs when they do play. That needs to be dealt with, or we can't really attract players so that they can sit around and be frustrated.
(3) Running. The quests require some silly amounts of running that used to be much more interesting with mobs attacking along the way. Going to Bronze Doors the first time, way back when, was a group adventure. Now it's a long solo run that would eventually bore even Forrest Gump. Getting people to the game so that they can press an arrow key for half an hour at a time isn't really a selling point.
(4) No spoilers vs. Reporting bugs: I've done at least a few quests where I thought I should get a glyph but I haven't. Is it a bug? I don't know. Honestly, I sort of gave up on that and I pity anyone that is starting off on the quest chain simply to get access to the Winch so that they aren't handicapped characters. And access to the Winch requires a level of potentially OOC decisions, as do some glyphs. "Sure, I'll run back and forth to Bronze Doors 6 times so that you can give me a glyph" is somewhat sadistic. Oh, and that anvil quest? With the newer system, that seems kind of silly (no more said to avoid a spoiler).
(5) Not enough characters for an ingame economy, and I'm not sure adding more characters to the world will help the ingame economy. We're top heavy with crafters who make 300q everything - and 300q almost never wears out! The ingame economy is wonky.
(6) Different mobs need to be added to allow for characters as they develop. Tefus to Ulbernauts is a pretty big jump, as an example, and the game is full of that.
(7) Empathy for mounts... c'mon. That forces grinding with the present algorithm. I recall Talad saying that there would be less grinding sometime in the past...
Now, these are all tough sells for a newcomer player. But then there's the newcomer volunteer: how does one know that it's worth volunteering if you may not agree with the general direction?
From a PR perspective, PS has a lot of stuff that really needs to be thought out - and that directly impacts attracting players, retaining players, attracting volunteers, retaining volunteers, and so forth. My 2 cents.