PlaneShift

Support => Technical Help: Problems BEFORE entering the game => Topic started by: Moogie on December 24, 2004, 05:07:07 pm

Title: Not Getting Validation Emails?
Post by: Moogie on December 24, 2004, 05:07:07 pm: If you are trying to register to this forum board, but the link on the email brings you to a page that\'s not found, please be sure that the link is like:

www.planeshift3d.com/wbboard/action.php?action=activation&userid=123456&code=123456

since we are switching servers, some emails can be generated as :
planeshift.oodlz.com/wbboard/action.php?action=activation&userid=123456&code=123456

in this case replace the first part of the address. This problem will be fixed soon.

If you have registered your account but are not receiving the validation email :

- Firstly, if you have a spam box, check it. Especially if you are using Hotmail.

- Secondly, make sure there are no filters that may be blocking the email from arriving in your inbox.

- Thirdly, and if all else fails, use the Resend Validation Email link, which was created specifically for people who are experiencing this problem.

http://laanx.fragnetics.com/register/resendemail.php

If you receive the email but then receive a message saying \"your account has NOT been validated\" check this:

99% of times those problems are related to people not using the full url, but just part of it. In your email the url can be splitted in multiple rows, example:

http://laanx.fragnetics.com/register/verifyaccount.php?username=test@test (http://laanx.fragnetics.com/register/verifyaccount.php?username=test@test)
.net&verificationid=NGAuKI7e3svVCTVh2bVaceuka2rpr4wN

In this case if you click on the half link, it will fail. Be sure you get the whole string in your browser.

Thanks. :)
Title:
Post by: Randalp on December 24, 2004, 05:12:17 pm: indeed tried everything still not getting the mail :( though with MB migration i received it directly
Title:
Post by: Randalp on December 24, 2004, 05:13:54 pm: oke the problem isn\'t ps its my hotpop that screws around :(
Title:
Post by: Iamthom on December 24, 2004, 07:47:33 pm: yes i havent gotten mine yet either, perhaps i have to wait longer.

Like above i also have a hotpop address.....hope that wont do any harm since i already remigrated with that address =\\
Title:
Post by: acraig on December 24, 2004, 07:57:12 pm: Ok. I am investigating this now. There appears to be around 70 accounts that have not been activated yet. I will take a look and see what I can do.
Title:
Post by: Randalp on December 24, 2004, 08:04:43 pm: thnx but it\'s my mail provider hotpop thats messing around i guess
Title:
Post by: Iamthom on December 24, 2004, 08:07:27 pm: well i dont see why it would be hotpop since i did recieve me remigration email for milden (account name). Hehe, I just hope this gets fixed, and thanks acraig for looking into it, i cant wait to play =D
Title:
Post by: acraig on December 24, 2004, 08:08:51 pm: Randalp, check your email. I sent you something to try and interested to see if it worked.
Title:
Post by: Randalp on December 24, 2004, 08:09:00 pm: well tried sending some mail to my hotmail and gmail accounts from my hotpop one that didn;t work then tried sending mail from gmail and hotmail to hotpop and i still dont receive mail so i guess it must be hotpop
Title:
Post by: Gya-Shakull on December 24, 2004, 10:23:07 pm: i never got the validation so i tried to use teh link above , but it told me that no account with that e-mail found or account has already been validated. but when i try to sign up for a new acount (forfiting my masses of cash) it say that this account has already been reserved...whats going on???
Title:
Post by: elachlan on December 24, 2004, 11:27:40 pm: it says No account with that e-mail found or account has already been validated i know that i have not validated it, i think i typed in the email adress wrong do i still get my account. :(
Title:
Post by: acraig on December 24, 2004, 11:45:59 pm: Fragnetics has reported that some of their outgoing emails are getting stuck in their queue. They are looking at it so we appreciate your patience in this.
Title:
Post by: Gya-Shakull on December 25, 2004, 01:15:50 am: thanks for the info, was getting worried.
Title:
Post by: Gya-Shakull on December 25, 2004, 03:38:13 am: I just got my validation email, and im getting ready to sign on:)!!! i\'ll see you onl the planes.
Title:
Post by: Entamis on December 25, 2004, 07:18:53 am: I have received the e-mail after more than 12 hours. So it may take a while for some of you.
Title:
Post by: Murais on December 25, 2004, 04:26:35 pm: I got a validation e-mail, but when I try to login,. it says \"no account exists by that name\"

Please help me, I have really been looking forward to CB :(
Title:
Post by: ajdaha on December 25, 2004, 04:30:33 pm: Same here Murais
Title:
Post by: Murais on December 25, 2004, 04:33:27 pm: nvm, I fixed it, pogo helped me :)
Title:
Post by: Sildra on December 25, 2004, 09:40:36 pm: Only got the migration one, nothing new... and I use Lycos mail...
Title:
Post by: Telakh on December 26, 2004, 11:45:58 am: Still dont have neither migration nor validation e-mails though a few days have passed. After pushing \'resend email\' it says nothing and throws me to the previous page. And I sitll dont get the email
Title: not getting mail
Post by: alex1717 on December 26, 2004, 12:52:59 pm: Yeah, me too, I\'m from Switzerland and got a Mail adress like:

......@hispeed.ch

But I don\'t get the verification mail... I\'ve been waiting since 1 week and i tryed again and again to resend my verfication mail.. don\'t nothing happend
Title:
Post by: WillySurvive on December 26, 2004, 10:20:28 pm: Brand new to PlanetShift and the same problem.

Everything seems to go well with the registration process but I never get the emaill. Even after requesting resend.

I figured you guys might have got hammered since the slashdot article so maybe that\'s it.

Still waiting though...
Title:
Post by: yangbin on December 28, 2004, 06:26:16 pm: hi

most of the verification mails have been rejected by the destination mail server, due to spam protection. for example:

this is the bounce message for *.hispeed.ch:

=======================================
<*****@hispeed.ch>:
62.2.95.11 does not like recipient.
Remote host said: 550 5.7.1 <*****@hispeed.ch>... Fix reverse DNS for 203.81.47.91 Details http://www.hispeed.ch/wichtig
Giving up on 62.2.95.11.
=======================================

while we are working to fix our reverse DNS (we need to get our ISP to delegate IPs we\'re using to our nameserver), this IP has also been listed in mail.ru\'s blacklist (only planeshift is using that IP), and the content of the verification mail has also been rejected as spam before.

i\'m working on a way for people registering to check the status of their verification mail. unfortunately, our ISP does not provide us with an SMTP server, so that option is out..
Title:
Post by: GreenK on December 28, 2004, 10:45:07 pm: Just an FYI on why my spamassassin filter treated the registration email as spam:

Content analysis details: (2.60 points, 2 required)
NO_REAL_NAME (1.1 points) From: does not include a real name
HTML_20_30 (1.5 points) BODY: Message is 20% to 30% HTML

...but it\'s really not that big of a deal, just remember to check your spam catches.
Title:
Post by: yangbin on December 28, 2004, 10:58:53 pm: this is for *@mail.ru people:

--------------------------------------------
From:
Sent: Wednesday, December 29, 2004 05:28
Subject: (access from 203.81.47.91)

> Your IP will be added to our white list.
> Access will be opened in a few days.
>
> With best regards, Mail.Ru support team
--------------------------------------------

btw, if you do not find it in your spam folders, chances are your ISP has rejected the mail altogether.

cheers,
yb
Title:
Post by: Telakh on December 29, 2004, 06:13:37 am: Maybe you should send the verification e-mails from forum IP as forum registration e-mails dont make this problem. Or make verification e-mail content similar to the content of forum registration e-mails.
Title:
Post by: Nanuke on December 30, 2004, 01:21:37 am: i haven\'t gotton anything I think i may have put a , insteade of . before com
Title:
Post by: cyg on December 30, 2004, 04:03:20 pm: hi guys

just a quick note to say I re-registered with a new account for crystal blue with this email address...

walnutw@netnet.net

password is in the email.

opening screen looks nice.
Title:
Post by: alex1717 on January 01, 2005, 05:22:50 pm: thx alot :o)))) now its working!
Fine work!!
Title:
Post by: Nardia on January 02, 2005, 02:00:15 am: hi my old mb character name from mb was Nardia but i couldnt make it in cb. I think i might of misspelt my email which is NathanShaw125@msn.com if a dev could redirect it so i could use my character in cb be very very grateful ( lost over 8000 tria and my ring of past :( :( ) if u cant get it i still appreciate what you have done and thats cool, my new character name is Nadia
Title:
Post by: kaskayou on January 02, 2005, 06:05:32 pm: pfff...
Stucked as a lot of folks...
No validation email, no possible connection...
my email is beatnick1[(at)]caramail.com
pliiiiiiiiiz heeeeeeelp!!!
Title:
Post by: spedoinkel on January 02, 2005, 10:45:12 pm: Quote
Originally posted by Murais
I got a validation e-mail, but when I try to login,. it says \"no account exists by that name\"

Please help me, I have really been looking forward to CB :(

I\'ve got the same problem.
Title:
Post by: danowar on January 05, 2005, 03:10:58 am: i am just wondering how long it usually takes for the email to actually get sent out. i mean the one for this forum took a good 5 minutes, but i signed up for this AFTER i signed up for the game. so i\'m thinking i am stuck here with a lot of people. no email for me yet.
Title:
Post by: huru on January 07, 2005, 07:16:40 pm: Quote
Originally posted by spedoinkel
Quote
Originally posted by Murais
I got a validation e-mail, but when I try to login,. it says \"no account exists by that name\"

Please help me, I have really been looking forward to CB :(

I\'ve got the same problem.

Note that apparently account name is the email address you gave during migration, not the old character name. Took me few minutes of banging head to the wall before I realised it when I was getting the same message :)
Title:
Post by: WillySurvive on January 09, 2005, 04:16:09 am: So... I\'m guessing that if I haven\'t recieved my validation email by now that I\'m not going to be a part of the PlaneShift community?
Title:
Post by: mappam on January 10, 2005, 07:33:16 pm: Is the Forum registration and the Game registration Different?

I got an email confirmation for the forum - but I get the same message as above (no account by that name)?
Title: Same Problem
Post by: ccbangler on January 17, 2005, 12:42:23 am: I can\'t seem to get an Email so i can get started.. I know the address is correct.. but nothing.

Thanks for any help
Title:
Post by: AhmenHabek on March 20, 2005, 04:49:29 am: People. If your using hotmail or such.

CHECK YOUR JUNKMAIL FOR PLANESHIFT VERIFICATION.

It did that to me and my friend
Title:
Post by: Moogie on March 20, 2005, 07:12:30 am: Quote
Originally posted by WillySurvive
So... I\'m guessing that if I haven\'t recieved my validation email by now that I\'m not going to be a part of the PlaneShift community?

You\'re hardly getting refused entry. Just wait, or try creating an account with a Hotmail address or something.
Title:
Post by: Under the moon on April 04, 2005, 07:29:54 pm: Is there any known issues with Earthlink\'s mailer? Seems I may have a problem, though I hope I\'m just jumping the gun.

*continues awaiting Email*
Title:
Post by: fken on April 04, 2005, 11:17:20 pm: there is something strange with the account of one of my guild member : she said she never received any confirmation mail but there is already a password for her account : link \"send confirmation mail again\" said already activated
but she cant enter and moreover the password sender sent the password but she never receive it

I create another account for her with another of her email address and she said me she receive nothing... two provider two problems... I cant understand how she does but maybe is it another problem...

first provider wanadoo.fr
second : hotmail.com
Ive no news from her about the last account creation (last news dates from the day I subscribe her account)

Please tell me what do you think about that
Title:
Post by: Maedhra on April 20, 2005, 09:08:02 am: Day two - no email, resent validation twice, still nothing. Have checked the spam filters and other blocks.
Title: sweet
Post by: Tasive on June 03, 2005, 05:38:31 pm: ive been looking for this thread all day
Title:
Post by: Tasive on June 03, 2005, 05:39:42 pm: i hope that this will solve my problem been wanting to try this game for a long time
Title:
Post by: Mobius on June 09, 2005, 12:39:04 am: I didn\'t have any problems personally, but for those of you still having problems, adding the sender\'s address to your contacts list might help. In this case it would be noreply@planeshift.it
Title:
Post by: Dark monk on July 25, 2005, 05:57:46 am: teklah i\'ll be shocked if you get help
Title: Yea
Post by: Ch Toe on July 25, 2005, 09:22:01 pm: Hey thanks for the resend verification email link i was trying to find it. But i have it now and just got my email.
Title:
Post by: pgurns on October 14, 2005, 04:51:04 am: OK I am getting the \"..account NOT verified...\" error after clicking the link in my email. I was originally using the truncated link until I found this forum. I have since copied and pasted the entire URL into the browser but I still get same error. BTW I got all my emails within 10 seconds.
Title:
Post by: Karyuu on October 14, 2005, 04:53:31 am: Check this (http://www.planeshift3d.com/wbboard/thread.php?threadid=19502&boardid=17&styleid=4) thread from Talad.
Title:
Post by: pgurns on October 14, 2005, 04:55:59 am: Holy crap that was a fast reply :) I\'ll check it out. Thanks
Title:
Post by: pgurns on October 14, 2005, 04:57:34 am: OK I just read it. The account I created was just done about 15 minutes ago so I don\'t think it applies. Also when I try to create a new account it tells me that one already exists.
Title:
Post by: Karyuu on October 14, 2005, 05:00:25 am: (Try not to double-post; simply edit your previous post to add new information, if no one has replied yet :] )

So wait a while, as it says, and if things still don\'t function properly, send the email.
Title: creating an account
Post by: waughy2000 on November 08, 2005, 06:28:09 pm: hi there i\'m having the same problem i\'ve tried everything but it still dont work
Title:
Post by: Timarius on November 24, 2005, 01:15:11 am: i have created a account but dosent work...i have resived the e-mail but where should appear my username appear my e-mail...and when i put my username and password the game tell me that account dosent exist....WHT CAN I DO!?!?!?!

P.D: i have do this whit an account in hotmail and in yahoo...but nothing T.T
Title: valdation
Post by: Tripp on December 25, 2005, 08:52:52 pm: i got my email and it sent me to a link to create my PW...but when i try it brings me to a page that sais. UR ACCOUNT HASNT BEEN VALIDATED YET!!! ...what am i suposed to do?
Title: Validation email
Post by: Gummi on April 12, 2006, 03:38:00 pm: I\'ve some problems with the validation email also... Haven\'t got the mail at all. Registered .... 16h ago or so. Checked spams and such, tried resend.

Any Ideas?