PlaneShift

Support => Technical Help: Problems BEFORE entering the game => Topic started by: gallileogallilei on July 28, 2005, 01:10:30 pm

Title: help wanted before i go crazy
Post by: gallileogallilei on July 28, 2005, 01:10:30 pm: Hello to you all

I\'m new, I downloaded the game yesterday and registered when I tried to play it said fail next to the server. So I checked the forum and did everything it said that could help (reconfigured my firewall, checked the serverpage [people are online],...). Yesterday I tried till 4 o\'clock in the morning and still it didn\'t work.

Today I tried again but it still said fail next to the server but when I checked there are people online. Am I doing something wrong?

If anybody can help me I would appreciate it?
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Post by: Kharlzul on July 28, 2005, 01:48:53 pm: h..have u tried updating it?
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Post by: Nilrem on July 28, 2005, 01:50:41 pm: Can you do a ping command to laanx.fragnetics.com?
Are you sure there\'s no firewall, hardware of software, blocking the traffic.
If you\'re sure, then, most probably, your ISP is sending you trhough a wrong way (some of the nodes of it is down) I really think there\'s nothing you can do, if that\'s the case.
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Post by: gallileogallilei on July 28, 2005, 01:56:55 pm: i already updated it

if i do a ping it says no response from server (can i do something about that?)
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Post by: Nilrem on July 28, 2005, 02:03:05 pm: That proves that your system has no way to reach the server, and it\'s not due to a corrupt installation of the game or anything.

Please, ensure about firewall. If you are sure you haven\'t, or the ones you\'ve are allowing the traffic correctly, then I\'m afraid, but, my opinion is that there\'s nothing else you can do, simply wait for a network administrator to either reconfigure the way your isp redirects traffic or \"fixes\" that suposedly not working node.
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Post by: gallileogallilei on July 28, 2005, 02:08:40 pm: even if my firewall is down it will not work so i probebly won\'t play this game

thanx anyway
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Post by: steuben on July 28, 2005, 04:22:18 pm: type laanx.fragnetics.com into the _address_ bar of which ever browser you use. if you get an actual webpage, then it is your firewall no if ands or buts.

now if you don\'t get a webpage, type 203.81.47.91 into the address bar. if you get a 403 error page, check your dns settings, call your isp to do that.

if you get a traditional cannot find server page. then there is something on your computer that is giving it problems. call in a pc tech
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Post by: gallileogallilei on July 29, 2005, 08:03:30 am: Thanx steuben

i did wat you told me and the problem seems to be my dns settings

but how do i fix it???
i have some computer knowledege but this is over my head
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Post by: Nilrem on July 29, 2005, 10:16:44 am: It would be strange that this problem has to be with DNS.
Could you try making a tracert command (instead of ping) to laanx.fragnetics.com ?
Let\'s see where the packet gets lost.
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Post by: gallileogallilei on July 29, 2005, 01:23:00 pm: if i do a tracert command i keep getting timed out
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Post by: Nilrem on July 29, 2005, 01:37:58 pm: Right at the beginning?
Then perhaps steuben is right and it\'s a dns issue.
Anyway, if you do a tracert to a given ip (not a domain address) then the dns resolving should be avoided... But perhaps I\'m wrong, anyway, could you try the tracert with the ip address?
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Post by: gallileogallilei on July 29, 2005, 02:53:08 pm: no not right at the beginning first it goes to my internet provider and the it says timed out

but i\'ll try with the ip adress and it stills says timed out after it went to my server
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Post by: Nilrem on July 29, 2005, 03:18:11 pm: Please, try to add more information.
When you do the trace route to laanx.fragnetics.com, already at the first line it should say laanx.fragnetics.com (203.81.47.91) if that appears, your dns are working, because the name has been transleted into IP address.
So it seems to me that there is a non working node, early on the way. Perhaps it\'s a node from your ISP, in that case, you\'d try to get in contact with them.
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Post by: steuben on July 29, 2005, 04:18:04 pm: post the trace here. and we\'ll take a look.
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Post by: gallileogallilei on July 29, 2005, 05:36:01 pm: Busy tracing the route to laanx.fragnetics.com [203.81.47.91]
1 <1 ms <1ms <1ms rt-125.vub.ac.be [134.184.125.100]
2 * * * operation timed out
3 * * * operation timed out

and it goes on like that until number 30
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Post by: Nilrem on July 29, 2005, 07:28:17 pm: OK.
The DNS aren\'t the problem then.
The first address you gave, it\'s a public address belonging to Vrije Universiteit Brussel, most probably is a router that controls the outgoing bandwith of your local network, for some reason, it\'s blocking the packet (that is, it has a firewall enabled) or it hasn\'t a defined route to reach the next network. I guess the best you can do is try to get in contact with the network administrator of the University, and see if he/she can help you.