PlaneShift

Support => Technical Help: Problems BEFORE entering the game => Topic started by: zenos on August 06, 2005, 12:17:31 am

Title: please! i need help starting the game!
Post by: zenos on August 06, 2005, 12:17:31 am: please! i need some help with starting the game!

I have just finished installing the game and the crystal blue version but when i finish the char creation page were it says ready to upload char i click upload and then it doesnt do anything but say \"the server is down or cannot be reached check website or forms for more info.\" I looked at the site but is says there are other players on so the server isn\'t down. I have ran the updater but that didnt help. i even set the color depth back but that didnt help.

Please I need help does anybody have any information?!?!?!?
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Post by: Moogie on August 06, 2005, 12:45:42 am: Disable your firewall or allow UDP access through port 7354 on your firewall/router.
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Post by: zenos on August 06, 2005, 01:32:32 am: my computer does not have a firewall but it does have a virus protection program it is called norten antivirus. you think that might cause the problem
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Post by: Eternity on August 06, 2005, 02:33:00 am: Quote
Originally posted by zenos
my computer does not have a firewall but it does have a virus protection program it is called norten antivirus. you think that might cause the problem

I hardly doubt that has anything with the antivirusprogram 2 do... just open up the port 7354 on your router/modem like moogie said and then try.. it would solve it... if not ask again when u?ve tried it...
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Post by: zenos on August 06, 2005, 05:05:07 am: im sorry i am probly sounding like a complete idiot but what to you mean by that. i have no idea what opening the port and i have no idea what that is or were it is. can you tell me how to do that?
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Post by: steuben on August 06, 2005, 05:23:06 am: is the modem directly connected to your computer... and for that matter tell what the brand and model number of the modem are.