PlaneShift

Support => Technical Help: IN GAME bugs (after loading world) => Topic started by: hollowjohn on August 18, 2005, 02:19:40 pm

Title: log in problems
Post by: hollowjohn on August 18, 2005, 02:19:40 pm

g\'day there
i need some help for this problem i got.
when loading the game.
i get stuck just b4 the game is starting

....loading game
...requesting world
...loading world
...getting characters
...setting up controls
...loading GUI

then i get the following eror

planeshift error
exception_access_violation at 5ed3e6b2

next screen tells me
the instruction at \"0x7c910f29\" referenced memory at \"0x00000000\"
the memory could not be \"read\"
click \"ok\" to terminate the program

please explain it to me in detail as i do play games but know less about computors than your granddad

regards hollowjohn

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Post by: oobilytoob on August 18, 2005, 02:30:35 pm

try loggin in a few time, this has happened to me once, and you will find that it happens in game every now and then too, sometimes it is when walking to other regions, sometimes it randomly happens... other wise i do not know

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Post by: hollowjohn on August 19, 2005, 12:09:04 am

i have tried over 4 times to log in and the problem keeps happening
oh and i have the sound turned \"off\"
coz having it \"on\" was creating an earlier problem

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Post by: Seytra on August 19, 2005, 12:42:07 am

If you are using \"load all maps\", turn it off and use \"keep maps loaded\" instead. Also, in general, you can try updating graphics and mainboard drivers as well as DirectX. PS is in early development, and just has had a major update and hasn\'t stabilised yet.

I get it it doesn\'t ask you to save a diagnostics file?

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Post by: flowerpetals on August 19, 2005, 09:37:25 pm

Quote

Originally posted by hollowjohn
g\'day there
i need some help for this problem i got.
when loading the game.
i get stuck just b4 the game is starting

....loading game
...requesting world
...loading world
...getting characters
...setting up controls
...loading GUI

then i get the following eror

planeshift error
exception_access_violation at 5ed3e6b2

next screen tells me
the instruction at \"0x7c910f29\" referenced memory at \"0x00000000\"
the memory could not be \"read\"
click \"ok\" to terminate the program

please explain it to me in detail as i do play games but know less about computors than your granddad

regards hollowjohn

The same thing happend to me,
only when i click start game...
Very annoying,
I have been trying since last night to login with no avail,
i think this would be a pretty neat game,
but I wont know that cause I cannot get in!
They really need to work the bugs out or something

Title: ....How do I disable my sound
Post by: Cell-Shaded on August 22, 2005, 02:57:22 am

Ok I\'ve gotten the error 7C00724A which from what I understand is a sound error..? Since I dont know how to fix it...I decided to just diable my sound..

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Post by: Karyuu on August 22, 2005, 02:59:56 am

That\'s basically how you fix the sound problem at the moment - by disabling it :)

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Post by: AryHann on August 22, 2005, 10:00:42 am

A good idea in these cases is to go to this website:
http://command.no-ip.com/dmp/

Here you can see if your problem has been diagnosed or if it is completely new. In this case, it is a good idea to send the .dmp file.

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Post by: Magycmyste on August 25, 2005, 01:45:49 am

i\'ve been getting the exact same problem - i\'ve uploaded the .dmp file and got the message \"unknown error\". I\'m not sure if that means i did something wrong or if that was the first time that was submitted. it wasn\'t in red or anything, like when i forgot to enter a comment on it. i also took screen shots of both the first error message(\"would you like to save a diagnostic file?\") and the \"memory could not be read\" message. should I upload those here?

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Post by: Khaki on August 25, 2005, 02:32:57 am

You can ignore the second error message whenever you get the first \'would you like to save...\' message. Just posting the exception and the address it gives would be enough.

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Post by: Magycmyste on August 25, 2005, 04:37:22 am

ok then, it just says [The instruction at \"0x7c910f29\" referenced memory at \"0xff0b2670\". The memory could not be \"read\". Click on OK to terminate the program.]

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Post by: Khaki on August 25, 2005, 04:57:03 am

Actually I meant the info in the first message box where it asks you if you want to save a diagnostic or not.

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Post by: Magycmyste on August 25, 2005, 05:34:07 am

oh, whoops. ^_^\'

\"Something unexpected happened in PlaneShift: Crystal Blue
Details: EXCEPTION_ACCESS_VIOLATION at 5ED3E6B2\"

thanks for correcting me.

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Post by: Nimfis Altmer on August 25, 2005, 05:39:32 am

Try restarting your comp...Closing any programs that arent in use....or logging on maybe in an hour

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Post by: zabeal on August 25, 2005, 08:17:10 am

Also, make sure you have the most recent update, as many bugs at startup were fixed then. If that still does not fix it, you could try turning sound off.

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Post by: Tmachion on August 25, 2005, 12:29:14 pm

i have themost recent stuff i got it yesterday and When i go to creat my acount it says \"Race not selected, error saving information\" when i did select the race and everything

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Post by: Drey on August 25, 2005, 12:36:48 pm

with the race not selected thing just restart the client and then try again.

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Post by: Magycmyste on August 26, 2005, 06:27:59 am

i had checked for updates and turned off sound, and i was still getting this error. i\'m trying again today.

i\'ll post back if i\'m still having the same problem.

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Post by: Magycmyste on August 26, 2005, 07:42:50 am

ok, yeah, still having the same problem - resubmitting the .dmp file