PlaneShift

Support => Technical Help: Problems BEFORE entering the game => Topic started by: Asthuran on October 19, 2005, 09:13:42 am

Title: Log in Failure.
Post by: Asthuran on October 19, 2005, 09:13:42 am

When i open the game client i put in my email, and password, a few seconds later it says \"The server is not running or is not reachable. Please check the website or forums for more info.\" I have no idea what the problem is, i dotn use firewalls or routers, and it worked the first time i tried logging in, and didnt work again from that point on. Any help would be appreciated.


//Asthuran

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Post by: Karyuu on October 19, 2005, 09:32:00 am

Perhaps try to ping laanx.fragnetics.com, and see if the connection is timing out?

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Post by: Asthuran on October 19, 2005, 09:36:45 am

how exactly would you recommend i go about doing that?

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Post by: Karyuu on October 19, 2005, 09:55:48 am

If you\'re on Windows, hit Start -> Run, and type \"ping laanx.fragnetics.com\".

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Post by: Asthuran on October 19, 2005, 10:41:00 am

after a couple seconds the terminal just closed, does that mean im timing out? and if it does how do i fix it?

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Post by: Karyuu on October 19, 2005, 10:47:52 am

Not necessarily. Try to see what comes up before the window closes - a normal connection will give you replies, with bytes and time. If you are getting replies, the server is up and reachable, and the problem is somewhere around your end.

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Post by: Asthuran on October 19, 2005, 11:03:26 am

k it says:

Pinging laanx.fragnetics.com [203.81.44.229] with 32 bytes of data:

Reply from 203.01.44.229: bytes=32 time=260ms TTL=46

and it said that 3 times, and then it said something else and closed a split second later.... so img uessing the problem is on my side.... any ideas for what i should do or check?

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Post by: Asthuran on October 19, 2005, 11:13:51 am

and i appreciate your help, truly id be lost without ya xD too bad there arnt more people like you >.>

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Post by: Karyuu on October 19, 2005, 11:27:27 am

Heheh, sure! Glad to um.. try to determine what\'s wrong :D

This is going to be a really silly question, but have you run the game updater?

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Post by: Asthuran on October 19, 2005, 11:28:43 am

yep, i did for sure, took quite a while to update but its done =]

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Post by: nightmare4422 on October 23, 2005, 02:42:31 am

Im having the same exact problem as you and I did ping that link and it says the exact thing. What is going on?

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Post by: Karyuu on October 23, 2005, 03:41:45 am

For future reference, making multiple posts on the same thing in multiple threads is a big no-no. Once is enough - the rest is pure spam.