PlaneShift

Support => Technical Help: Problems BEFORE entering the game => Topic started by: HLP on February 28, 2006, 04:46:51 pm

Title: EXCEPTION_ACCESS_VIOLATION at 00419B9
Post by: HLP on February 28, 2006, 04:46:51 pm: Yeah, I get a \"Something unexpected happened\"-error with the message in the title (EXCEPTION_ACCESS_VIOLATION at 00419B9) when the world is loading. The blue bar comes to around 1/5 of it\'s length.
I\'ve been playing since yesterday and after I tried to start it up in fullscreen that error started occuring. It kept coming even as I turned off the fullscreen mode.

Here\'s some info on my computer:
Windows 2000 Service Pack 3
Intel Celeron 2.40 GHz
523 504 kB RAM (Yes, I\'m reading the system props)
NVIDIA Geforce 6800 GT

Also I downloaded the game yesterday, so everything\'s up to date.
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Post by: AryHann on February 28, 2006, 04:50:00 pm: May I ask you to load the diagnostic file that eventually you can save somewhere?

I will try to look at it as soon as possible.
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Post by: HLP on February 28, 2006, 04:55:11 pm: Should I mail it somewhere, or what? I don\'t see an uploading choice anywhere
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Post by: AryHann on February 28, 2006, 04:56:24 pm: if you find a website where to upload it is best, otherwise arianna.benigno@gmail.com should do it.
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Post by: HLP on February 28, 2006, 05:04:59 pm: I\'ve mailed them. Thanks for helping me out
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Post by: AryHann on February 28, 2006, 08:03:54 pm: uhm, I haven\'t got it yet, can you retry?
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Post by: Behbehr on February 28, 2006, 11:02:04 pm: same exception there. I was playing normaly till i disconnect in the library.
When i tried to connect againt to the server, i got this exception when loading the world (blue bar as explained in the topic).
I can\'t upload dump file, if you need it can send it to you.

[edit] i made another character, and can log in with it without problem.
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Post by: Lepall on February 28, 2006, 11:29:18 pm: I quit while inside the library and kept crashing when loading world. I followed Wired_Crawlers instructions here and everythings good again.

http://www.planeshift3d.com/wbboard/thread.php?threadid=22234&boardid=17&styleid=1&sid=d3a2d7c02c0197e6ac4ee6f99ed9d73a
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Post by: Behbehr on February 28, 2006, 11:37:34 pm: i just tried that and indeed it works fine.
Thanks for the tip.
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Post by: AryHann on March 01, 2006, 08:14:16 am: @Behbehr, if the number of the crash \"exception access violation \" is 00419B9 we can then confirm that the solution to the problem is to follow Wired_Crawler istructions?
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Post by: Behbehr on March 01, 2006, 10:38:47 am: address is 00419B9C and following these instructions solved the problem.
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Post by: AryHann on March 01, 2006, 10:51:07 am: Thank you for your help and cooperation!
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Post by: HLP on March 01, 2006, 11:12:56 am: Yeah, that did the trick. Thanks for your help, I\'m looking forward to meeting you all in the game :)
Title: help
Post by: JackNewman on March 04, 2006, 02:03:27 pm: ok so i have the same problem,

Something unexpected happened in PlainShift
Exception_access_violation at 7c34690a

can i please get some help. its my first time playing and i downloaded the game this morning so its up to date. Everything works find up until i try log in with my charater.
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Post by: AryHann on March 04, 2006, 06:22:44 pm: Check this thread:http://www.planeshift3d.com/wbboard/thread.php?threadid=22325&boardid=33&styleid=3&sid=98859c6d9c435a4b227f6026a990d04c

And then eventually send me an email at the address written there.
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Post by: Earenval on March 07, 2006, 05:43:07 pm: Hello
I was playing planeshift for few minutes when I had an issue :
with the number : 0041AC3B. There is a solution( \"Solution:
Fixed in CVS\" ) .
but I don\'y understand it ( I\'m french ). What is CVS ?
Can you help me ?
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Post by: AryHann on March 07, 2006, 05:56:53 pm: Hello,

CVS mean Concurrent Versions System. It is used by PS developers for sharing the code and working on it.
Since PS is an Open Source game you can see its source code and download it even.

The problem of that exception is fixed in the code that is available to be download, but it hasn\'t yet been released in a new client.
Title: problem too
Post by: kosovito on March 08, 2006, 09:44:46 am: 0041AC3B

No solution to this?

what do i need to do with these ???

psclient.exe!psCelClient::HandleUnresolvedPos(GEMClientObject * entity=0x00a9ff78, const csVector3 & pos={...}, float rot=-1.1044662, csList::Iterator posIter={...}) Line 751 + 0xc C++
psclient.exe!GEMClientActor::SetDRData(float cur_yrot=1.744e-039#DEN) Line 1192 + 0x1d C++
psclient.exe!psClientDR::HandleDeadReckon(psDRMessage drmsg={...}) Line 236 C++
psclient.exe!psClientDR::HandleMessage(MsgEntry * me=0x0bb0a648) Line 165 + 0x9 C++
psclient.exe!psClientNetSubscriber::HandleMessage(MsgEntry * msg=0x0bb0a648, Client * __formal=0x0bb0a5c0) Line 74 + 0xa C++
psclient.exe!MsgHandler::Publish(csScopedMutexLock lock={...}) Line 95 C++
psclient.exe!psClientMsgHandler::DispatchQueue() Line 96 C++
psclient.exe!csEventTree::Dispatch(iEvent & e={...}) Line 558 + 0x7 C++
psclient.exe!csEventTree::Notify() Line 529 C++
psclient.exe!csEventQueue::Process() Line 292 C++
psclient.exe!csDefaultRunLoop(iObjectRegistry * r=0x00a3bb78) Line 90 + 0x6 C++
psclient.exe!main(int argc=1, char * * argv=0x00a34730) Line 2000 C++
psclient.exe!WinMain(HINSTANCE__ * hApp=0x00400000, HINSTANCE__ * prev=0x00000000, char * cmd=0x00132584, int show=10) Line 194 + 0x1a C++
psclient.exe!WinMainCRTStartup() Line 390 + 0x1b C
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Post by: Karyuu on March 08, 2006, 09:56:54 am: Check the stickied Crashes and Diagnostic Files (http://planeshift3d.com/wbboard/thread.php?threadid=22325&boardid=33&styleid=4) thread :) There is no solution you can provide, but the issue is fixed and won\'t appear after the next update or server rebuild. In the meantime, your character has been moved to another location. Try logging in again.
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Post by: AryHann on March 08, 2006, 10:54:30 am: And please, read it carefully. Do not send me .dmp files that have been already analyzed and I should add preferibly, to answer to my emails and update the game and your graphic card drivers before sending me anything ;)
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Post by: Earenval on March 08, 2006, 01:04:49 pm: So I Have just to update the game ? But the issue is already here after the update. Is the problem coming from my computer or from the server of the game ?
You say the code is available to be download but where can I download it ?
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Post by: Nilrem on March 08, 2006, 01:28:09 pm: The code is free to download, but then you\'ve to compile the code... all and all, not a two step friendly process, that can be kind of tricky, so currently I guess you\'ll have to wait, just as the majority of average users.

What should be done, in my opinion?
Since those fixes are there already, and affect greatly to the game stability (aka memory leaks, or problems when loading maps when being inside a building) should be made publicly avaiable as soon as possible via a normal update process.
Since those fixes don\'t carry a net bump version, no new release is done (thus no \"need\" to add new features) and can be just simply considered a bugfix release, normal in every application in its beta stage.

Besides of allowing more users to play the game, since I do hope more people will be able to run the game smoothly once the problems with sound are solved (or when it could be turned \"off\") also do it for the Game Master\'s sake, their work isn\'t teleport each and every person that got \"trapped\" inside a building till the new release is avaiable.

So Earenval, to sum up. Update is there, but not yet \"commonly\" avaiable, expect it to be broadcasted using the updater process in a relative short time (or that I hope ;) )
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Post by: Earenval on March 08, 2006, 04:46:05 pm: Thank you Nilrem. So i wait for this update and hopping that I
haven\'t to wait for many weeks because since I have download this game I want to play everyday ! Is it normal ?
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Post by: Bereror on March 08, 2006, 05:00:24 pm: Quote
Originally posted by Earenval
Thank you Nilrem. So i wait for this update and hopping that I
haven\'t to wait for many weeks because since I have download this game I want to play everyday ! Is it normal ?

Am I correct that you are crashing right now and can\'t start the game?

If yes, then you need to give here your character\'s name so a GM could move it to a safe location. After that you can login into the game again without crashing.
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Post by: Earenval on March 08, 2006, 05:54:24 pm: Yes I can\'t start the game (I have the crash when I am loading the world).
My character\'s name isn\'t very hard because it\'s my pseudo :
Earenval.
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Post by: Karyuu on March 08, 2006, 09:26:14 pm: Character Earenval moved to a better location.
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Post by: DaveG on March 08, 2006, 10:09:15 pm: Unfortunately, our update process is not perfect. A few things are getting tweaked here and there, but yes, I\'d like to push an update through quite soon. Not sure when it\'ll be. Just give us a bit.
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Post by: Earenval on March 10, 2006, 06:46:45 pm: It\'s good thank you for your help, i updated the game and I played about 30 minutes but now I have another issue and it is the same.
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Post by: Karyuu on March 10, 2006, 09:03:34 pm: Restored one more time. I\'ve found that if you keep trying to log in several times, it may eventually give in, evidently.

[ I absolutely have when I get that error with my GM character. ]
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Post by: Bereror on March 10, 2006, 09:19:44 pm: Quote
Originally posted by Karyuu
I\'ve found that if you keep trying to log in several times, it may eventually give in, evidently.

It is a timing issue -- server sends out a specific message for the character with a sector name which is not loaded yet. Next time the message may come later or the sector might be loaded faster and the game won\'t crash.

If there are no GMs around to move the character, you can always try connecting again and again. It is highly possible that one of the attempts will succeed and you can move to a safe location without a help from GMs.
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Post by: Earenval on March 15, 2006, 01:02:32 pm: Sorry but I have the same issue again ! Please can you move my character \"Earenval\" just one more time ? It is the last time I ask it to you because I have another character which has no problem.
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Post by: Karyuu on March 15, 2006, 06:11:40 pm: Don\'t worry about asking to be moved, these errors have only one way of being bypassed right now :)

Character Earenval moved.
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Post by: Seelenernter on March 15, 2006, 06:52:16 pm: Hello after the successfull Install now, i got the same error msg....

Did i understand it right a GM could move it n make it workin?

But that couldnt b.....

so for now till this prob is solved....

If I understod it right some chars dun have these problems....

so r there some guidelines how to create a char to prevent this error msg?

if not...... i didnt play it yet (dl it today) could u move my char?

The name of my 1st char is Umah...
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Post by: Karyuu on March 15, 2006, 06:59:33 pm: These errors aren\'t character-specific. Meaning, there is no way to create a character that will absolutely avoid this error. It happens because of map/sector loading and character position and a bunch of hullabaloo and whatnot ;)

Character Umah moved.
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Post by: Seelenernter on March 15, 2006, 07:10:01 pm: thx for movin n answer

....but doesnt help......ok, waitin for the update =/ ^^
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Post by: VMann on March 15, 2006, 09:33:29 pm: Not meant offending, but I guess you did not read Read this before posting (http://www.planeshift3d.com/wbboard/thread.php?threadid=21401&boardid=17&styleid=4), right?

You should make sure if it is really the same bug. Check if it has the same number, if not (which is what I suppose), moving the character will not help. You should then search for your number (use this nice button at the top of the forum)