PlaneShift

Support => Technical Help: Problems BEFORE entering the game => Topic started by: seperot on March 01, 2006, 05:57:30 pm

Title: err got a dump file for a crash...
Post by: seperot on March 01, 2006, 05:57:30 pm

ok i admit its my first time here :P i uploaded the dmp file here

http://sepstuff.ps-mc.com/PlaneShift_Version_Feb%2028%202006_Addr0000005E.dmp

it came up when i double clicked the icon to start the game and this came up no screens came up just the complaint file :)

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Post by: DaveG on March 01, 2006, 06:05:43 pm

Is/was it working after/before this?  0000005E was one of the ones coming up due to the updater not self-updating correctly.  If this is from a failed update from 0.3.012, please read my sticky on how to update (http://planeshift3d.com/wbboard/thread.php?threadid=22246&boardid=17).  If that\'s not the issue, Ary will probably be around to grab that dump.  ;)

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Post by: AryHann on March 01, 2006, 07:59:11 pm

Yes, I believe so too. I think it is connected to the updater. Follow DaveG\'s advice!
Otherwise send it to me (arianna.benigno@gmail.com) and let\'s see what I can do (in general nothing more than open the bt ;D)

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Post by: Schmerdro on March 12, 2006, 02:21:07 pm

I tried to make a new character in the game and after I pressed the \"Upload\" button I got a DMP file. Who should I sent this to?

My PC has much higher spec than the ones required except for the RAM which is 256. Also, I just installed this game yesterday so I don\'t think it has to do with the updater.

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Post by: AryHann on March 12, 2006, 02:29:55 pm

See the message above yours.

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Post by: Schmerdro on March 12, 2006, 02:39:55 pm

Yeah, of course I was about to do that... I just wanted to make sure...

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Post by: AryHann on March 12, 2006, 07:09:35 pm

Check this link:
http://www.planeshift3d.com/wbboard/thread.php?threadid=22325&boardid=33&styleid=3&sid=0d57b519ba5136f601fc71b1dd8c81e2

Your issue has been already solved.
You can ask eventually a GM to move your character, since the solution is not yet in the public release.

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Post by: Schmerdro on March 12, 2006, 07:48:28 pm

Sorry, but what do you mean by \"Fixed in CVS\"? And am I supposed to have this \"Bug Tracker\"?

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Post by: AryHann on March 12, 2006, 07:50:32 pm

CVS is concurrent versions system. It is used for helping us developers to work on the same code without problems.

Planeshift uses this \"tool\" and before the program is released the code is available in CVS to the public, being an Open Source codesource.

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Post by: Schmerdro on March 12, 2006, 07:54:44 pm

That\'s awesome. Um, so how do I fix my problem?...
It says the solution is \"Fixed in CVS\"and that just makes no sense to me.

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Post by: AryHann on March 12, 2006, 08:00:49 pm

I wrote it above.

You can choose to wait till the next update or ask a GM to move your character.

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Post by: Schmerdro on March 12, 2006, 08:02:50 pm

Oooh, ok. You used \"eventually\" and that confused me (http://www.planeshift3d.com/wbboard/images/icons/tongue.gif)

Aren\'t you a mod? Can you move my character?

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Post by: AryHann on March 12, 2006, 08:07:00 pm

I am a developer, not an official GM. If there are GMs online that\'s their job :-)

I am sure some of them will read soon the thread and will help you, just report your character name, please.

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Post by: Schmerdro on March 12, 2006, 08:08:57 pm

Oh yeah, forgot. My character name is \"Schmerdro\", he\'s a male Dermorian.

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Post by: Drey on March 12, 2006, 08:14:41 pm

i have a feeling this was already done, but ill do it again now


should be good to go

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Post by: Schmerdro on March 12, 2006, 09:42:45 pm

I got exactly the same error message.

I deleted my character and started another with the same name but it still didn\'t work.

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Post by: AryHann on March 13, 2006, 07:12:51 am

Are you sure you get the same Number of error?

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Post by: Schmerdro on March 13, 2006, 08:02:13 am

Oh, very sure... I looked at it 3 time, repeated the number in my head for 4-5 times, and then wrote it down to see if it\'s the same thing. Whatever, it really is the same number.

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Post by: Karyuu on March 13, 2006, 08:18:59 am

Character Schmerdro moved, due to access violation 0041AC3B. (Right? :>)

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Post by: Schmerdro on March 13, 2006, 08:43:33 am

Same error message... 0041AC3B... what error message would I get if I have less than the required amount of memory (256 DDR SDRAM)?

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Post by: Karyuu on March 13, 2006, 08:46:06 am

I don\'t think there is a specific error for that, or that you\'d get an error at all. Let me try one more time...

What about now?

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Post by: Schmerdro on March 13, 2006, 09:00:12 am

It worked!!!
But I disabled sound, so that might\'ve helped a bit. I dunno, I\'ll tell you later if it works with sound enabled.

Thanks!

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Post by: neko kyouran on March 14, 2006, 07:12:06 am

Err, I got a bit of a new one for yeah.  

Umm, becuase of my stupidity, I minimised the client after logging into the char selection screen, to switch to the forum.    I normally just click the firefox tab on my quick bar, but I umm,  didn\'t do that this time for some reason.  Anyways, since I had the sound on, umm, the client crashed when it minimised since I guess that problem isn\'t fixed yet.

Now, after loading the client, I am unable to login, as it states I am already logged in as thebaronvonperrine@gmail.com (my email addy, obviously) rather than any of my characters since I hadn\'t selected any of them before the client crashed.  It\'s telling me to wait 30 seconds, but well, after a minute, still nothing, and then I waited a half hour in case there might be a auto disconnect feature, but I\'m still unable to log in.  

Umm, not sure what needs to be done to reset my accoucts login status.  If it were one of my characters, I believe it would have auto disconnected by now, but since it is my actual account, not sure.  Will this be able to be fixed in the back end, or is my account now unuseable?

Thanks for the help.

EDIT: Wasn\'t sure if this should be made it\'s own thread or not, and since other people were requsting there chars be fixed so they could log in, and thats kinda what I need, so I thought it should fit here.

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Post by: AryHann on March 14, 2006, 08:23:38 am

Quote

Originally posted by tbvp
Err, I got a bit of a new one for yeah.  

Umm, becuase of my stupidity, I minimised the client after logging into the char selection screen, to switch to the forum.    I normally just click the firefox tab on my quick bar, but I umm,  didn\'t do that this time for some reason.  Anyways, since I had the sound on, umm, the client crashed when it minimised since I guess that problem isn\'t fixed yet.

That is new, actually.
The problem that has been fixed in CVS - I don\'t think a new client has been released again - concerns the minimization/lost of focus of PS window with sound off. That surely crashes.

If you have a crash with sound on, can you please send the dump file?

Quote

Originally posted by tbvp
Now, after loading the client, I am unable to login, as it states I am already logged in as thebaronvonperrine@gmail.com (my email addy, obviously) rather than any of my characters since I hadn\'t selected any of them before the client crashed.  It\'s telling me to wait 30 seconds, but well, after a minute, still nothing, and then I waited a half hour in case there might be a auto disconnect feature, but I\'m still unable to log in.  

Have you tried again to log in just by chance? It seems a really odd problem, actually. Theoretically, your \"ghost\" should disconnect when it can\'t see that the client you were using is alived.

Quote

Originally posted by tbvp
EDIT: Wasn\'t sure if this should be made it\'s own thread or not, and since other people were requsting there chars be fixed so they could log in, and thats kinda what I need, so I thought it should fit here.

Don\'t worry, you made it right.
I can\'t unlock an account, but if you will get again this kind of crash please save the diagnostic file and send it to me.

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Post by: neko kyouran on March 14, 2006, 09:10:02 am

Just noticed someone posted. XP

1)  When it crashed, it just crashed, no dump to be saved. Sorry.

2)  Just tried it.  Still thinks I\'m connected.  

Not that it will help much but screeny:

http://img.photobucket.com/albums/v440/thebaronvonperrine/PS%20stuff/lockedout.jpg

EDIT:  Alright, solved the problem.  My compy seemed to be running awfully slow, so I took a gander in my TaskManager, and low and behold, the client was still running.  That would explain the why I\'m still logged in.  I switched to it, and I got it back, it\'s sitting at the char selection screen waiting patiently for me.  

As to why it wasn\'t showing up in the task bar, I guess it cuased Windows to have its ever classic explorer.exe crash that plagues the OS ever since the begining.  

For those of you that don\'t know what I\'m taking about.  Sometimes a program crashes under windows that cuases windows to crash the explore.exe part.  You see a blank desktop, and after a few seconds, the taskbar reappears and the running programs (most of them) are redisplayed in the bar.  Some programs won\'t redisplay, mostly the ones that are shown runing next to the clock, but it some times effects programs in the task bar as well.

While PS didn\'t crash, it looks like when it was minimised, Windows didn\'t like that too much.   Anyways, opening task manager and selecting switch to (as it was still showing under the running processes) brang it back up and it reappeared in the task bar.  

So, my fault, sory for all the inconvience.  Just ignore my problem, as it really was a ID 10 T error.  or whatisthat other... Problem exists between keyboard and seat? PEBKAS

yeah, thats the one.