PlaneShift

Support => Technical Help: Problems BEFORE entering the game => Topic started by: smoken on April 06, 2006, 05:43:13 pm

Title: XP FIREWALL
Post by: smoken on April 06, 2006, 05:43:13 pm

hello could someone please help me i am trying to help a newbie enter the game but were having a problem this player doesnt have a normal firewall they have a fully up to date XP firewall  & when this player starts PS it doesnt give  them an option to allow PS to run i am at a loss on what to do please can someone assist me to help this newbie into the game

okay when we try to run the updater once the updater open it says
we get a pop that say
\"critial error: ran out of mirrors! game can not be updated.\"
then when we hit okay it closes everything
 then when i do get into the updater it says  
\"click update to update version 1.1.0.0\"
then we click update & it says
\"checking regersty version...\"
\"could not connect to mirror mir2\"
\"trying mirror 1\"
\"mirror lacks a version file cant use it.\"
\"trying mirror 3\"
\"mirror lacks  a version file cant use it.\"
\"trying mirror 4\"
\"mirror lacks a version file cant use it.\"
\"trying mirror backp\"
\"mirror lacks a version file cant use it.\"

please realize that the updater says 1.1.0.0
but when we go straight into game threw \"psclient\" it says they are running version  0.3.013
& this is how it is for all of us even my game & i have no problems with PS it says the updater is version 1.1.0.0 & my PS game is version 0.3.013 when we go straight into the game it says \"server has failed\"
now we do not get any kind of pop ups from the windows XP firewall  when we run PSclient, PSsetup, PSupdater i have even tried to turn off the xp firewall but it didnt change anything which im not suprized because  even players that use other firewalls like norton or blackice or zone alarm if a program doesnt work when the firewall is on then you turn off the firewall it still doesnt work because the firewall still has some kind of control over the computer there has to be away to allow PS to run threw the XP firewall i went threw the Exceptions to see the list of programs \"allowed\" to run threw the XP firewall the PSclient is not listed

PLEASE help me

Title:
Post by: Karyuu on April 06, 2006, 06:37:58 pm

Mmm... googled across this (http://www.dslwebserver.com/main/sbs-windows-xp-sp2-firewall.html) which may be helpful. If you\'re going to add PS as an exception for the firewall this way, be sure to add the updater too. The steps are pretty clear I think.

*edit*

Yes, that would usually mean that you either downloaded the  new client version completely, or updated from 0.3.012. You\'re supposed to have 0.3.013 and 1.1.0.0, so it\'s fine.. :) But updating is still necessary, especially when bug fixes come through.

Title:
Post by: smoken on April 06, 2006, 06:51:44 pm

yes  i just was editing my post  & when i was done i seen your post  so yes the version of the updater & client  is different & i know its suppose to be like that  i will pass on the info & have them follow the steps for the link you gave me  & have them add the updater &  the psclient

so you know im very thankful for this help & the link you gave me is very very awsome  if i had to do it myself it looks like it breaks it down to where a child could get threw it ;)

at this point they need to know what  name & port to use  would it be PSclient  as the name & port 80 ?

i ask & say port 80 because i know the most commen port used for programs is port 80 correct ?

Title:
Post by: Karyuu on April 06, 2006, 07:33:15 pm

PlaneShift uses port 7777, and if it needs some sort of name attached, \"Laanx\" will usually do.

Title:
Post by: smoken on April 06, 2006, 08:07:54 pm

okay i added the programs for ps the updater the  game &  the setup for PS now they are all checked & listed under the exceptions    now  when we run PSupdater were still getting the same errors in the updater  as i listed above  & the darn server is still listed as FAILED!!!  im going crazy  :(

what am i missing or doing wrong

Title:
Post by: Karyuu on April 06, 2006, 08:10:09 pm

You mentioned in the error report that the updater actually tells you:

Quote

\"click update to update version 1.1.0.0\"

But you already have 1.1.0.0..?

Title:
Post by: smoken on April 06, 2006, 08:11:05 pm

yes true.

and  i added the ps files to the exceptions or at least i believe i did but still getting same errors with the updater that the version files cant  be used & the server is still failed within the psclient

Title:
Post by: Karyuu on April 06, 2006, 08:15:07 pm

Did you download the new client entirely (0.3.013) or did you actually try to update from the last version?

Try downloading the new updater manually from here: http://www.psmirror.org/psupdater/updater1100.zip (http://www.psmirror.org/psupdater/updater1100.zip)

Title:
Post by: smoken on April 06, 2006, 08:18:24 pm

i told them to uninstall PS then to download from the link you just gave me but so you know  they downloaded  PS from this link here

http://public.planetmirror.com/pub/planeshift/PlaneShift_CBV0.3.013.exe

okay its uninstalled & now they are opening the file you have given

im very very greatful for this truely i am & i dont even need the help im helping a newbie :(

Title:
Post by: Karyuu on April 06, 2006, 08:26:41 pm

That person should probably get a forum account and post as well, since going through another individual can create an interesting game of telephone sometimes :P

I\'ve just given a link to the new updater, not the whole client. So if PlaneShift is entirely uninstalled, it will have to be reinstalled again.

Title:
Post by: smoken on April 06, 2006, 08:37:08 pm

okay re-installing PS  then going to  save the file you gave me to PS folder & run the update you gave

Title:
Post by: redhot224 on April 07, 2006, 03:51:05 am

Windows firewall should be shut off it does more harm then good

Title:
Post by: DaveG on April 07, 2006, 04:06:20 am

Just go get the free version of Zone Alarm (http://www.zonelabs.com/) or something.