PlaneShift

Support => Technical Help: Problems BEFORE entering the game => Topic started by: Baldrick on June 17, 2006, 01:24:04 am

Title: Did not recieve my account notification e-mail
Post by: Baldrick on June 17, 2006, 01:24:04 am

I completed my Registration and have been waiting for my  E-mail to activate my game account - has been 14 hours. I tried to re-register but my e-mail has already been associated with an account.

Please Help

Baldrick

Title: Re: Did not recieve my account notification e-mail
Post by: Alfonso Knaf on June 17, 2006, 03:45:47 am

First: As I remember it can take up to 24 hours till the Email is sent.
Second: If you still didn't receive the Mail, you can use this Link: http://laanx.fragnetics.com/register/resendemail.php

Title: Re: Did not recieve my account notification e-mail
Post by: Baldrick on June 18, 2006, 12:39:20 am

It has been 36 hours but still no e-mail. I went back and asked for it to be resent, but no luck

Title: Re: Did not recieve my account notification e-mail
Post by: neko kyouran on June 18, 2006, 12:50:51 am

Can you try using a different email addy?  To reduce spam, many ISPs block known IPs where spam comes from.  The bad ISPs simply block IP address blocks, so if the IP of the server falls with in that range of numbers blocked by the ISP, its emails get killed before they even get sent to you, even though they are not spam.  AOL is notorious for this. 

Title: Re: Did not recieve my account notification e-mail
Post by: Baldrick on June 18, 2006, 01:01:07 am

I had thought of this , but as I did recieve a notification in joining the forums I discounted it.

Title: Re: Did not recieve my account notification e-mail
Post by: Karyuu on June 18, 2006, 01:08:52 am

Might want to try a different email address just in case. The forums are not using the same server as the game. And I presume that you have already checked your junk/spam folders?

Title: Re: Did not recieve my account notification e-mail
Post by: neko kyouran on June 18, 2006, 01:09:34 am

I may be wrong, but the email from the forums would be comming from a different IP since its not the same as the game server.   They are provided free to PS by seperate entities.  So it may be quite possible to get one email and not the other.

Edit:  :P at Karyuu

Title: Re: Did not recieve my account notification e-mail
Post by: Baldrick on June 18, 2006, 01:21:39 am

Yep, Checked my spam folders, went to my ISP and turned off spam filter there as well

Title: Re: Did not recieve my account notification e-mail
Post by: neko kyouran on June 18, 2006, 02:29:19 am

I'd still suggest trying another email.  I know with AOL anyway, if you turn off spam filltering, they still blocking ranges of addresses automatically, so you still wouldn't recieve those emails.  One of the reasons why I never liked that type of spam filtering.

Title: Re: Did not recieve my account notification e-mail
Post by: Ahriman on July 01, 2006, 10:37:50 pm

I use the free hotmail and it works great. It sends it to the junk mail, but you can un-junk it easily. I never had any problems with MSN.

Title: Re: Did not recieve my account notification e-mail
Post by: macr05s on July 02, 2006, 04:17:21 pm

yes hotmail is the way to go and its free :)

Title: Re: Did not recieve my account notification e-mail
Post by: Wired_Crawler on July 02, 2006, 05:59:50 pm

Er... Don't server needs to be up to register account ? The account is saved in server's database, so maybe registration is not working atm ?

Title: Re: Did not recieve my account notification e-mail
Post by: Karyuu on July 02, 2006, 06:03:19 pm

The server is up though :> We need it available for us for internal testing.