PlaneShift

Support => Technical Help: Problems BEFORE entering the game => Topic started by: DaveG on July 31, 2006, 11:52:13 pm

Title: Lazy troubleshooting 101
Post by: DaveG on July 31, 2006, 11:52:13 pm
If something is crashing and you can't load up the game, here's the generic troubleshooting steps you should follow before posting:

1) Reboot
2) Check the stickies for known fixes  (like this one (http://hydlaa.com/smf/index.php?topic=24579.0))
3) Reinstall the game (http://hydlaa.com/smf/index.php?topic=24432.0)

You'd be suprized at how many threads end in "I reinstalled and it's working fine now".  Installation is screwing lots of people up, so please read them a few times and follow them correctly.
Title: Re: Lazy troubleshooting 101
Post by: Karyuu on August 01, 2006, 12:11:08 am
Eight stickies! Eight! Do you think people will get the point after ten?
Title: Re: Lazy troubleshooting 101
Post by: DaveG on August 01, 2006, 12:47:29 am
No, not really.  I don't think anyone reads these...
Title: Re: Lazy troubleshooting 101
Post by: Santiago on August 01, 2006, 12:52:08 am
You might as well compact them all into 1 sticky called "Read This". No more people will read it than they do now, but it would make the list smaller. :)
Title: Re: Lazy troubleshooting 101
Post by: DaveG on August 01, 2006, 03:50:59 pm
Well, I have one big sticky, and no one reads that either.  The problem is, I add stuff to it and it ends up large to cover everything.  The larger it gets, the less likely people are to actually read it.  :|
Title: Re: Lazy troubleshooting 101
Post by: Karyuu on August 01, 2006, 03:55:35 pm
Well, you can consolidate a lot of these "newbie install guides" into the main Install Instructions thread. For example this one and the 0 technical ability thread can fit just fine. We have 3-4 different threads mentioning basically the same procedure.
Title: Re: Lazy troubleshooting 101
Post by: DaveG on August 02, 2006, 12:14:06 am
That's probably a good idea; have one full guide thread, and one smaller consolidated "newbie" thread.

...
Ok, and I see you already did that.  :)
Title: Re: Lazy troubleshooting 101
Post by: Karyuu on August 02, 2006, 12:47:58 am
Besides, if they don't read things the first time we'll just provide a gentle redirect.

(http://img81.imageshack.us/img81/8531/whipyc8.gif)