I knew someone would eventually complain about this. It's a bug and this game is still in development. It'll be fixed soon (tm).
That's not an excuse and Sylvar makes a good point.
Maybe some of us will actually be sympethetic to the needs of others.
Or we could continue to call this a "hobby" and a "game in development" in which case the Devs hold no liability at all.
They have a large fan base and with that comes power and with power comes responsibility, saying it will be dealt with soon (tm) isn't enough and is irresponsible.
Datruth: No GM is going to skip over a duty when players are in need of help. Do not doubt our team.
The only time GMs are unable to be in-game is when something far more important in real life demands their attention. In that case, even your suggestion of giving GMs assigned times to pop into the game fails.
No active GM skips over duty if they can help it. We are but limited in time.