PlaneShift

Support => Technical Help: Problems BEFORE entering the game => Topic started by: youthdew on October 30, 2006, 12:21:46 pm

Title: HELP
Post by: youthdew on October 30, 2006, 12:21:46 pm

  :-X Hi all,
am having problems connecting to the game, i have it installed and went and registered, and had a confirmation email, but when i try to log in using my email addy and password which is already showing it says account not found! Grrr, i have been trying for ages, can you help please?
kind reguards youthdew

Title: Re: HELP
Post by: Uyaem on October 30, 2006, 12:33:42 pm

Umm.. there's a link in that email you received - did you click it? This is required to activate the account you created.
Furthermore, check if the textbox is completely empty before you start typing your email address, unfortunately it sometimes scrolls out content... press backspace repeatedly, just to be sure.

Title: Re: HELP
Post by: Peacer on October 30, 2006, 04:57:47 pm

Try to check for spelling errors when oyu log on, you might have pressed an extra u or i or something... or as uayem said... press the link in your mail ;)

Title: Re: HELP
Post by: Karyuu on October 30, 2006, 05:01:08 pm

I would suggest that instead of clicking on the verification link, you copy and paste it (it may be two lines long) into your browser. Clicking sometimes cuts off what may be on that second line of the link and the account isn't fully verified.