Support => Technical Help: Problems BEFORE entering the game => Topic started by: story keeper on November 11, 2006, 11:22:51 pm
Title: Trouble Getting Started
Post by: story keeper on November 11, 2006, 11:22:51 pm
Hi, I'm trying to get started on the game, but I'm having some trouble. I registereed an account and activated it, and I downloaded the game [I think] and moved the file entitled: PlaneShift_CBV0.3.016.exe
The trouble is, I can't figure out how to login and create a character. Please help.
Title: Re: Trouble Getting Started
Post by: Karyuu on November 11, 2006, 11:23:47 pm
Hiya!
Did you double-click on the downloaded install file to begin the game installation? After the install finishes, you should find PlaneShift on your desktop and under your Start Menu.
Title: Re: Trouble Getting Started
Post by: story keeper on November 12, 2006, 12:18:41 am
Well I have the icon on my desktop and under the start button, but all it does is show a window with PlanetShift_CBV0.3.016.exe supposedly loading or something.
Title: Re: Trouble Getting Started
Post by: Karyuu on November 12, 2006, 12:28:23 am
Does that window ever show anything else? :} And does it look something like this:
If yes, it could just be taking a really long time to load. What are your system specs like, primarily your RAM, processor, and graphics card?
Title: Re: Trouble Getting Started
Post by: story keeper on November 12, 2006, 08:02:23 pm
Ok, I figured out why it wouldn't load [i wasn't using bittorent, how embarrassing], but now that I'm in the game, everything keeps changing colors and going really dark. Is that normal?
Title: Re: Trouble Getting Started
Post by: Karyuu on November 12, 2006, 08:41:34 pm
Not quite, no :} Do you think you can get those system specs for us? If you right-click on your "My Computer" icon and look at Properties, you'll see your processor type and speed, and RAM, in the General tab under "Computer." To find your graphics card, type dxdiag into the Windows Run command, and go to the Display tab. There you will see the name of your card, the approximate amount of memory it has, and your current driver version. This information will help us decipher possible reasons for the graphical issues you're experiencing.
Title: Re: Trouble Getting Started
Post by: story keeper on November 12, 2006, 09:14:31 pm
Intel[R] Celeron[Tm] CPU 1200MHz 1.20GHz, 248 MB of RAM
As for the graphics card:
Trident Video Accelerator Blade 3D/ProMedia Main Driver: trid3d.dll Aprox. Memory: 8.0 MB
Title: Re: Trouble Getting Started
Post by: story keeper on November 13, 2006, 12:51:49 am
To give you a better idea of what it looks like, look at the pictures from the guy above. I seem to have a similar problem, but my graphics looked like that the day that as soon as I got on instead of taking a couple of days.
Title: Re: Trouble Getting Started
Post by: Idoru on November 13, 2006, 01:23:00 am
Quote
Intel[R] Celeron[Tm] CPU 1200MHz 1.20GHz, 248 MB of RAM
As for the graphics card:
Trident Video Accelerator Blade 3D/ProMedia Main Driver: trid3d.dll Aprox. Memory: 8.0 MB
Those are well below the required system, do the usual, update drivers, reduce the graphical quality as low as possible, turn off all background apps, and cross your fingers
Title: Re: Trouble Getting Started
Post by: story keeper on November 13, 2006, 03:04:04 am
I'm sure this will sound stupid, but where do I go to update my drivers?
Title: Re: Trouble Getting Started
Post by: Idoru on November 13, 2006, 01:41:33 pm
im not totally sure if this is the right thing but for your 'Graphics Card' these should be the drivers Here (http://www.soft32.com/Download/Free/Trident_Video_Accelerator_Blade_3DProMedia/4-170947-1.html) But looking at that page it claims to have not been updated since 2001 so im not totally sure if this will help you.
Or you could try DriverGuide (http://www.driverguide.com/) I think they have a helpful site.