PlaneShift

Support => Technical Help: Problems BEFORE entering the game => Topic started by: Xenu on July 11, 2007, 04:08:33 pm

Title: Cannot connect to server
Post by: Xenu on July 11, 2007, 04:08:33 pm
Hello.

Just downloaded and installed the game. Version 0.3.019
When I open it up I can't get past the login screen. A message comes up "The Server isnt available".

I downloaded version 0.3.018 last week and the same thing happened aswell.

I have allowed the program in my firewall so I have no idea what the problem could be.

The server might be down, but would it be down for a whole week?

Anyway, I would appreciate if someone could help me to get passed my problem.

Thanks
Title: Re: Cannot connect to server
Post by: miadon on July 11, 2007, 04:18:10 pm
by allowing it in your firewall do you mean a firewall in your router or a firewall like zone alarm, they are different things.
Title: Re: Cannot connect to server
Post by: Xenu on July 11, 2007, 04:36:27 pm
Allowed it in my software firewall
Title: Re: Cannot connect to server
Post by: Ghost_Recoil on July 11, 2007, 05:02:17 pm
i got the same problem
i downloaded the game a few days ago and couldnt connect, i thought it was the server's been down or something.
on the server status page on the main site it says its offline?
so it hasnt been down? its just my firewall?
but i turned off router firewall (DMZ my ip) and also turned off windows firewall and i still get server isnt available message
hmm help us :S
Title: Re: Cannot connect to server
Post by: Lanarel on July 11, 2007, 05:04:26 pm
The server was down for a day or so for the update. After that it has been down several times due to crashes or because of other reasons. Check www.hydlaa.com or laanx.fragnetics.com to see if the server is online.
Title: Re: Cannot connect to server
Post by: Ghost_Recoil on July 11, 2007, 05:07:27 pm
so right now the server is down and not something to do wif my firewall?
Title: Re: Cannot connect to server
Post by: Xenu on July 11, 2007, 05:13:16 pm
The server was down for a day or so for the update. After that it has been down several times due to crashes or because of other reasons. Check www.hydlaa.com or laanx.fragnetics.com to see if the server is online.

It says the server is online, but I still can't connect.
Title: Re: Cannot connect to server
Post by: miadon on July 11, 2007, 05:18:11 pm
do you have a router at all? If so the firewall on it might be blocking the ports needed.
Title: Re: Cannot connect to server
Post by: shund on July 11, 2007, 06:13:07 pm
what ports have to be open in order for the game and the server to connect?
Title: Re: Cannot connect to server
Post by: steuben on July 11, 2007, 06:18:06 pm
7777 is the magic number

but the other one to check is in ps itself.
what version does it say in the top left. you should have 3.19 since the recent server upgrade.
Title: Re: Cannot connect to server
Post by: shund on July 11, 2007, 06:27:03 pm
trying to download the new ps client but it keeps saying it is not there or failed to change directory what do I do now!

*edit*

btw I have a mac!
Title: Re: Cannot connect to server
Post by: Caarrie on July 11, 2007, 07:12:52 pm
first dont double post and second the mac client is not yet out [as far as i know] so you need to keep waiting.
Title: Re: Cannot connect to server
Post by: Xenu on July 11, 2007, 10:26:43 pm
7777 is the magic number

but the other one to check is in ps itself.
what version does it say in the top left. you should have 3.19 since the recent server upgrade.

Yes 7777 was already forwarded in my router. I have 3.19. But under Program Files/PlanShift its called "PlaneShift - Tech Demo".

I read that the tech demo is not the official version? But i've downloaded from 3 different mirrors and they all say its the tech demo.
Title: Re: Cannot connect to server
Post by: steuben on July 11, 2007, 10:28:18 pm
they are all tech demos, and probably all official versions.
the file that you want will end in 3.19
i doubt that any ofthe mirrors have the current version up. the best way to get it will be either by bittorrent, or complile... but bittorrent may be easy.
Title: Re: Cannot connect to server
Post by: shund on July 12, 2007, 01:39:35 am
1. what is complile and, 2 I cant even download it in bit torrent and last #3 I cant download anything. btw as I said b4 I have a mac.
Title: Re: Cannot connect to server
Post by: Xenu on July 12, 2007, 03:50:11 am
edit: nvm I see other people are experiencing problems connecting.
Title: Re: Cannot connect to server
Post by: mike200 on July 12, 2007, 05:24:26 am
ok i just downloaded the planeshift 3.19 what ever.....but as it was downloading it said that it was the "tech-demo". what is the tech-demo? i wanted the real thing. anyway i installed it and i registered and i tried to make a character and the only 1 i was allowed to make was a human male(i forgot the race name X-/) and also i was only allowed to change the hair color and somthin else. when i was all done making the character, i press log in (or whatever it was) and it says server is down and the game turned off. i tried to get back on again but when i tried to login it said server is down. whats with all this?
Title: Re: Cannot connect to server
Post by: Karyuu on July 12, 2007, 07:39:37 am
PlaneShift is a game in open development, so it's not complete. The "Tech-Demo" line is to show that it's still a work in progress.

The server seems to have been jumpy lately due to the new release - they always carry a few bugs with them that we then have to smooth over. So if it's crashing every now and then, sit tight and wait for it to stabilize.

I'd like to know why it wouldn't let you create anything aside the Ylian male. Can you describe the problem in greater detail?
Title: Re: Cannot connect to server
Post by: Krann Omins on July 12, 2007, 03:46:27 pm
Karyuu, i think I remember the problem he's having from my original very first character creation: my memory could be fuzzy but i think it's just a matter of not realizing you need to hit on that bit where it gives info about the race before you can click the other race names