PlaneShift

Support => Technical Help: Problems BEFORE entering the game => Topic started by: murzamune on March 30, 2009, 12:03:37 am

Title: Cannot Connect to Server
Post by: murzamune on March 30, 2009, 12:03:37 am

hello

i just downloaded and installed planeshift and when i ran the client, the server fragnetics fails

i dont use a router, i have a firewall but i tried to run the game with the firewall off but nothing different happened and i dont use proxies

my spec is:
vista home premium 64 bit
4GB RAM
9800GT NVidia Geforce
2.2 AMD quad core

can any1 help me out?

i am always checking forums so i appreciate fast replies thanks

Title: Re: Cannot Connect to Server
Post by: neko kyouran on March 31, 2009, 09:41:40 pm

it could be that the server was down at the point of you trying to connect, that you have an out of date client version, or on a rarer occasion, your isp, whether it be a company, or say a university if you're in a dorm, has disabled the ports needed to be open to let you connect to PS.

We'll start with the easy two to troubleshoot.

Have you tried opening the client since then?  If so, has it shown that the server is up or not?

what is the client version it states you are running?  I believe on windowed mode, this is at the top bar area.

Title: Re: Cannot Connect to Server
Post by: enderandrew on March 31, 2009, 10:38:56 pm

You can check if port 7777 is open with a port scanner tool such as:

http://whatsmyip.org/ports/

Title: Re: Cannot Connect to Server
Post by: Khaki on April 01, 2009, 04:48:35 pm

Quote from: enderandrew on March 31, 2009, 10:38:56 pm

You can check if port 7777 is open with a port scanner tool such as:

http://whatsmyip.org/ports/

That is only an incoming port testing tool, so is useless when used with PlaneShift. What he needs to check if he is allowed to connect to destination 7777 ports and whatismyip cannot check that.

For example, I can connect fine but that tool says that 7777 is blocked for me.