PlaneShift

Support => Technical Help: Problems BEFORE entering the game => Topic started by: CalliKat on July 24, 2009, 08:28:05 pm

Title: Another "Exception_Access_Violation at 04B2D840"
Post by: CalliKat on July 24, 2009, 08:28:05 pm

So, I'm coming back to PS for the first time in three years, finally with my own laptop to play it on, and now that I have it nicely DL'd and installed... it won't run. This is, as the topic states, another case of "Exception_Access_Violation at 04B2D840"

Now, I've read about a few of these cases hoping for some insight, but as I'm not the most tech savvy person in the world, this is largely going over my head. What I know is that I can't get it to open on my laptop, nor can I open the Planeshift Setup (so those fixes are out). At this point, I'm not quite sure what to do. I remember enjoying the game in the past, and I'd really like to play it again, so all help is appreciated.

My stats are as follows:
Operating System: Windows Vista™ Home Premium (6.0, Build 6000) (6000.vista_gdr.090302-1506)
System Manufacturer: Dell Inc.
       System Model: Inspiron 1521                   
               BIOS: Phoenix ROM BIOS PLUS Version 1.10 A06
          Processor: AMD Turion(tm) 64 X2 Mobile Technology TL-60 (2 CPUs), ~2.0GHz
             Memory: 1918MB RAM
          Page File: 1452MB used, 2604MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 10
DX Setup Parameters: Not found
     DxDiag Version: 6.00.6000.16386 32bit Unicode

... if you need to know anything else, please just tell me what and I'll gladly see about getting the information. I don't really understand all of the details in here, I'm just copying from the report. *is a tech noob* In any case, thanks in advance for taking a look at this guys. I really appreciate it.

Title: Re: Another "Exception_Access_Violation at 04B2D840"
Post by: neko kyouran on July 24, 2009, 10:14:44 pm

what video card is in the system? 

Title: Re: Another "Exception_Access_Violation at 04B2D840"
Post by: CalliKat on July 24, 2009, 10:46:15 pm

ATI Radeon X1270.

Full info:
Card name: ATI Radeon X1270
     Manufacturer: ATI Technologies Inc.
        Chip type: ATI Radeon X1200 Series (0x791F)
         DAC type: Internal DAC(400MHz)
       Device Key: Enum\PCI\VEN_1002&DEV_791F&SUBSYS_01FC1028&REV_00
   Display Memory: 894 MB
 Dedicated Memory: 191 MB
    Shared Memory: 703 MB
     Current Mode: 1440 x 900 (32 bit) (60Hz)
          Monitor: Generic PnP Monitor
      Driver Name: atiumdag.dll,atiumdva.dat,atitmmxx.dll
   Driver Version: 7.14.0010.0487 (English)
      DDI Version: 9Ex
Driver Attributes: Final Retail

*hopes that's what you needed to know* Again, I fail at tech stuff.

Title: Re: Another "Exception_Access_Violation at 04B2D840"
Post by: neko kyouran on July 24, 2009, 11:19:05 pm

your drivers are a few revisions out of date:

http://support.amd.com/us/gpudownload/windows/Legacy/Pages/integrated_vista64.aspx?type=2.7&product=2.7.3.3.1.3.2&lang=English (http://support.amd.com/us/gpudownload/windows/Legacy/Pages/integrated_vista64.aspx?type=2.7&product=2.7.3.3.1.3.2&lang=English)

I assumed your card was integrated since i didn't find the x1200 series under the other radeon selection. 

Try using the latest drivers.

Title: Re: Another "Exception_Access_Violation at 04B2D840"
Post by: CalliKat on July 26, 2009, 12:37:45 am

*appreciates your help so far* Can you walk me through the process? I've not done anything like this...

Title: Re: Another "Exception_Access_Violation at 04B2D840"
Post by: neko kyouran on July 26, 2009, 02:55:42 am

easiest option is to choose the file listed under option 1 on that page.  download that, then once finished downloading, run the file.  it'll install and update things.

Title: Re: Another "Exception_Access_Violation at 04B2D840"
Post by: CalliKat on July 26, 2009, 05:34:25 am

 :woot: Very cool. All is running smoothly now. Thank you!