PlaneShift

Support => Server Status => Topic started by: raffe on November 05, 2009, 01:16:22 pm

Title: [Resolved] 5-6,7 November 2009: Server is down
Post by: raffe on November 05, 2009, 01:16:22 pm
The current status of http://laanx.fragnetics.com/ is: server down. It has been down for over 7 hours.  :detective:

Don't know about http://www.hydlaaplaza.com/smf/index.php?topic=34607.0 (http://planeshift.ezpcusa.com/ says "Total Online: 0" last time I looked there)

If you feel you need comfort (like I did), you can chat with others, eg:
1. Surf to http://webchat.freenode.net/
2. Nickname: YourName
3. Channels: #planeshift
4. Click Connect button

Channels
#planeshift : if you want to chat with other PlaneShift players
#planeshift-gmtalk : if you want to speak with Game Masters
#planeshift-build : if you want to ask questions on how to build the PlaneShift client from scratch instead of using the binaries in our download page.

For more chat info: http://www.planeshift.it/irc.html
Title: Re: 2009-11-05 Server is down
Post by: Mogweh on November 05, 2009, 05:33:42 pm
any news on whether the server is coming back any time soon?

Any devs have any info?

cheers
Title: Re: 2009-11-05 Server is down
Post by: weltall on November 05, 2009, 06:17:07 pm
no it's on fragnetics hands to fix what was broken
Title: Re: 2009-11-05 Server is down
Post by: raffe on November 05, 2009, 07:54:39 pm
Update... Update... Update... Update... Update... Update... Update...
News
The rumors in IRC forum say (times are thursday GMT+1):
Quote
[19:01]  * Haraun opens the speculation without knowledge time \ö/ It is the power supply of laanx
Quote
[19:29] <Minks|work> Remyl, there's nothing the PlaneShift staff can do about the server problem, because it's broken somewhere in Singapore, we'll have to wait until the fragnetics folks wake up and fix it
Quote
[19:30] <Minks|work> 'cause one server is broken and the othe down for updates
To guess when they "wake up and fix", check the local Singapore time here: http://www.timeanddate.com/worldclock/city.html?n=236

And, most important:  :P
Quote
[19:30] <wakeNcake> Any hope of recovery?
[19:31] <Jonoth> my theory is there is an army of ulbers that took it down
[19:31] <wakeNcake> Ulbers?
[19:31] <wakeNcake> As in Ulbernauts?
[19:31] <Jonoth> yes...its all the ulbers fault...they must be destroyed
[19:31] <Jonoth> when the server comes back on it will be ulber BBQ time
Title: Re: 2009-11-05 Server is down
Post by: PhoenixRizin on November 05, 2009, 09:49:38 pm

And, most important:  :P
Quote
[19:30] <wakeNcake> Any hope of recovery?
[19:31] <Jonoth> my theory is there is an army of ulbers that took it down
[19:31] <wakeNcake> Ulbers?
[19:31] <wakeNcake> As in Ulbernauts?
[19:31] <Jonoth> yes...its all the ulbers fault...they must be destroyed
[19:31] <Jonoth> when the server comes back on it will be ulber BBQ time
/me gets the grill ready
Title: Re: 2009-11-05 Server is down
Post by: Elvors on November 05, 2009, 11:44:25 pm
Quote
[19:29] <Minks|work> Remyl, there's nothing the PlaneShift staff can do about the server problem, because it's broken somewhere in Singapore, we'll have to wait until the fragnetics folks wake up and fix it

What, really? Fragnetics still does not have 24/7 monitoring staff?
I mean, I don't expect a fix at the dead of night, but to the very least, there should be a way to remotely reboot the machine, a way to monitor the boot-time messages from BIOS and operating system, and if all fails, a staff member you can ask to take a look.
Well, that's the minimum I'm getting here in Germany. Regardless of how much I pay; even if I paid nothing at all it would be that way.
Title: Re: 5-6 November 2009: Server is down
Post by: Fugda on November 06, 2009, 12:45:20 am
Even servers are just human beings...

In Germany there is the same downtime if you pay no money. I live here, too. Don't talk rubbish.
If you know a good provider to place the server for no money and a 24 hour service ond so on.... just tell the GMs. But you will have no luck to find such a hoster. Not if they cannot place spam into the game.

So just be patient...
Title: Re: 5-6 November 2009: Server is down
Post by: Xordan on November 06, 2009, 02:19:13 am
What, really? Fragnetics still does not have 24/7 monitoring staff?
I mean, I don't expect a fix at the dead of night, but to the very least, there should be a way to remotely reboot the machine, a way to monitor the boot-time messages from BIOS and operating system, and if all fails, a staff member you can ask to take a look.
Well, that's the minimum I'm getting here in Germany. Regardless of how much I pay; even if I paid nothing at all it would be that way.

No they don't afaik.
Usually remote reboot functionality is provided when your server is running in a virtual machine, then software like HyperVM can be used for the reboot.
As we're not in that situation someone has to manually deal with it (I'm not aware whether it's a network, hardware or software issue currently).
Title: Re: 5-6 November 2009: Server is down
Post by: Vakachehk on November 06, 2009, 05:46:20 am
which Thursday? this like yesterday. or next Thursday??
Title: Re: 2009-11-05 Server is down
Post by: raffe on November 06, 2009, 07:20:34 am
What, really? Fragnetics still does not have 24/7 monitoring staff?
I mean, I don't expect a fix at the dead of night, but to the very least, there should be a way to remotely reboot the machine, a way to monitor the boot-time messages from BIOS and operating system, and if all fails, a staff member you can ask to take a look.
Well, that's the minimum I'm getting here in Germany. Regardless of how much I pay; even if I paid nothing at all it would be that way.
Quote
[19:01]  * Haraun opens the speculation without knowledge time \ö/ It is the power supply of laanx
Rumor says that the power supplys is broken, if thats true it's quite difficult to remotely reboot the machine ;) If it's hardware, the staff on location have to fetch new hardware and change it. If unlucky the hardware is not in stock and we need to wait looong time...
which Thursday? this like yesterday. or next Thursday??
??? What do you mean? The server went down yesterday, so the chat quotes are from yesterday. We can not quote from next Thursday (yet  :innocent: )
Title: Re: 5-6 November 2009: Server is down
Post by: Mogweh on November 06, 2009, 07:29:47 am
Well, at least my character's background has a little more flesh to it!
Title: Re: 5-6 November 2009: Server is down
Post by: weltall on November 06, 2009, 07:53:43 am
do you know 90% of the text on irc about the server are long lasting jokes by old players and developers :D
Title: Re: 5-6 November 2009: Server is down
Post by: Haraun on November 06, 2009, 08:48:33 am
Hello

weltall is right, I wasn't serious when I said that line. I was actually referring to http://www.hydlaaplaza.com/smf/index.php?topic=33501.0 where several pages were about what problem laanx had without anyone having an information. And since laanx still replies on ping I thought my example was unrealistic enough ;)


Haraun

#edit# Typo
Title: Re: 5-6 November 2009: Server is down
Post by: Mogweh on November 06, 2009, 08:54:47 am
yey the http://laanx.fragnetics.com/index.php?page=char_stats (http://laanx.fragnetics.com/index.php?page=char_stats) page is back!
Title: Re: 5-6 November 2009: Server is down
Post by: raffe on November 06, 2009, 11:16:41 am
It seems like the server works now...
Title: Re: 5-6 November 2009: Server is down
Post by: Elvors on November 06, 2009, 05:00:51 pm
In Germany there is the same downtime if you pay no money. I live here, too. Don't talk rubbish.
If you know a good provider to place the server for no money and a 24 hour service ond so on.... just tell the GMs. But you will have no luck to find such a hoster. Not if they cannot place spam into the game.

Hetzner. They're hosting SysCP, which as a project was never even near as healthy as PS.
After Hetzner, there's Manitu, which is generally netizen-friendly and may be interested.
And OVM, a French company that is trying to gain mindshare in Germany.
And Strato, which is currently being sold, new management being possibly interested in new ways to do marketing.

And whoever would be sponsoring the server, the service would be the level of the cheap servers; if anything, the sponsored servers would get slightly better attention due to their higher visibility.
And at least for Hetzner, I can testify that the bottom-line level of server is get a competent response even on Sunday night, and and hardware fixed within the hour (promised) or half an hour (actual).

Just for the record. The server seems to be back, so there's no urgent action required.
I'd recommend investigating alternatives though. Fragnetics' track record is currently inside the "marginally tolerable" zone, from my perspective.

Disclaimer: I'm totally aware that the above is just my perspective.
I don't know under which constraints the PS team operates, and from that perspective, the points I raise may be totally irrelevant. If PS team is reading this, please feel free to accept or ignore this, I won't be offended either way :)
The point of writing this all is to provide PS team (or anybody talking with them) with data points, whatever they may be worth to PS team (nothing if all this is already known, of course).
Title: Server is down again
Post by: Elvors on November 06, 2009, 11:22:51 pm
Issue does not seem to be over :(
Title: Re: Server is down again
Post by: steuben on November 06, 2009, 11:28:22 pm
patience grasshopper. how do you know? it  might be over, and you are seeing a new one. or it might be the same one.
Title: Re: Server is down again
Post by: -stf- on November 07, 2009, 12:03:36 am
Yes, now it's different:
Code: [Select]
500 Internal Server Error
nginx/0.6.32
Anyway, result is same - offline again...
Title: Re: Server is down again
Post by: Sulaika on November 07, 2009, 11:16:00 am
How much time will it take until its up again.... :'(
Title: Re: Server is down again
Post by: Addeline on November 07, 2009, 11:22:15 am
How much time will it take until its up again.... :'(

That is out of the PlaneShift teams control. It is up to Fragnetics to it sort out.
Title: Re: 5-6,7 November 2009: Server is down
Post by: raffe on November 07, 2009, 06:01:46 pm
New rumors in irc
Quote
The server is down because it has become self aware. Laanx is deciding right now whether it can live without a partner to share joys and sorrows with
Title: Re: 5-6,7 November 2009: Server is down
Post by: raffe on November 08, 2009, 09:30:11 am
The current status of laanx.fragnetics.com is: server up (ping delay 340ms). It has been up for over 6 hours.