PlaneShift

Support => Technical Help: Problems BEFORE entering the game => Topic started by: angstrom on December 13, 2009, 02:57:37 pm

Title: Exception Access Violations during loading
Post by: angstrom on December 13, 2009, 02:57:37 pm

As well as the ol' EAV 009543A2, I get the following EAV's during loading :

008A9E15
00565234
008A69E5

I've managed to log in twice (by luck, obviously), so I know it can do it....

Anyone out there got a magic solution for me?

 :'(

Title: Re: Exception Access Violations during loading
Post by: thorgrin on December 13, 2009, 03:06:21 pm

I believe it's known, some cache problem. Most players have suffered this too.
Waiting a few minutes seems to help a bit.

Title: Re: Exception Access Violations during loading
Post by: LigH on December 13, 2009, 03:44:28 pm

I get address 009543A2 often too, since there was an update to the vfs.cfg file; now the "shadercache" will be created in the "Local Settings" area of the user account, instead of the root of the partition where the game is installed.

It is a matter of patience and repetitions. You may have to restart the crashing game about 20 times until all shaders are rebuilt, then the game will work again. The reason seems to be a multithreading issue (I believe shader definitions get used before they are precalculated and created on disk).

Title: Re: Exception Access Violations during loading
Post by: angstrom on December 13, 2009, 07:08:00 pm

009543A2 is when I launch.

The rest happen during the loading (when the brown bar is inching it's way across the screen)

Title: Re: Exception Access Violations during loading
Post by: Mouli on December 13, 2009, 11:38:02 pm

Here are the log errors I got when I login... I can choose my character but got an Exception Access Violations after loading


Sun Dec 13 21:43:53 2009, <..\..\src\common\paws\pawsimagedrawable.cpp:66 pawsImageDrawable::PreparePixmap SEVERE>
Sun Dec 13 21:43:53 2009, Could not open image: >/paws/base/maps/leather/top_left_1.png<
Sun Dec 13 21:43:53 2009, <..\..\src\common\paws\pawsimagedrawable.cpp:66 pawsImageDrawable::PreparePixmap SEVERE>
Sun Dec 13 21:43:53 2009, Could not open image: >/paws/base/maps/leather/top_right_1.png<
Sun Dec 13 21:43:53 2009, <..\..\src\common\paws\pawsimagedrawable.cpp:66 pawsImageDrawable::PreparePixmap SEVERE>
Sun Dec 13 21:43:53 2009, Could not open image: >/paws/base/maps/leather/bottom_left_1.png<
Sun Dec 13 21:43:53 2009, <..\..\src\common\paws\pawsimagedrawable.cpp:66 pawsImageDrawable::PreparePixmap SEVERE>
Sun Dec 13 21:43:53 2009, Could not open image: >/paws/base/maps/leather/bottom_right_1.png<
Sun Dec 13 21:43:53 2009, <..\..\src\common\paws\pawsimagedrawable.cpp:66 pawsImageDrawable::PreparePixmap SEVERE>
Sun Dec 13 21:43:53 2009, Could not open image: >/paws/base/maps/leather/left_1.png<
Sun Dec 13 21:43:53 2009, <..\..\src\common\paws\pawsimagedrawable.cpp:66 pawsImageDrawable::PreparePixmap SEVERE>
Sun Dec 13 21:43:53 2009, Could not open image: >/paws/base/maps/leather/right_1.png<
Sun Dec 13 21:43:53 2009, <..\..\src\common\paws\pawsimagedrawable.cpp:66 pawsImageDrawable::PreparePixmap SEVERE>
Sun Dec 13 21:43:53 2009, Could not open image: >/paws/base/maps/leather/top_1.png<
Sun Dec 13 21:43:53 2009, <..\..\src\common\paws\pawsimagedrawable.cpp:66 pawsImageDrawable::PreparePixmap SEVERE>
Sun Dec 13 21:43:53 2009, Could not open image: >/paws/base/maps/leather/bottom_1.png<

Title: Re: Exception Access Violations during loading
Post by: Glaciusor on December 14, 2009, 06:19:00 am

I've had this exact same issue. Wait for a few minutes on the character selection screen before doing anything. You might need to select your character and then wait a few minutes before entering the game if you have multiple characters.

Title: Re: Exception Access Violations during loading
Post by: LigH on December 14, 2009, 09:03:46 am

@ Glaciusor: The first crash (address 009543A2) happens in the first second after trying to start the client. Already long before you even see the game window. I found that chances are better when the CPU is rather busy while starting the game, so chances are less that several threads of the game client are able to run "at the same time".

@ Mouli: Unfortunately, those messages are not really related to the reasons of the crashes.

Title: Re: Exception Access Violations during loading
Post by: angstrom on December 15, 2009, 02:28:36 am

Some good news  \\o//

I've managed to get the client to load - regularly!

I've got a dual core AMD processor. When psclient.exe starts running, I only allow it to use a single core and it's loaded every time.
(It also keeps crashing during play however, especially when loading new areas)

Title: Re: Exception Access Violations during loading
Post by: Siteri Kidachi on December 15, 2009, 04:34:22 am

I often get EAV at 696DA174 after the progress bar reaches the end, and various other errors at the start. I've managed to get to the login screen ONCE (by opening the game about eight times consecutively) and never gotten past that.

I guess I'll just have to wait for the patch... not that I play much anyway.

Title: Re: Exception Access Violations during loading
Post by: weltall on December 15, 2009, 07:46:45 am

add to your config file
ThreadManager.AlwaysRunNow = true

Title: Re: Exception Access Violations during loading
Post by: LigH on December 15, 2009, 09:47:05 am

Just repeating verbosely, because it really seems to work (just tested on a QuadCore)! \\o//

Add the following line to either %ProgramFiles%\PlaneShift\psclient.cfg or %APPDATA%\PlaneShift\planeshift.cfg
(locations for Windows, assuming default installation):

ThreadManager.AlwaysRunNow = true

 :flowers: Hail teh weltall! :sorcerer:

Title: Re: Exception Access Violations during loading
Post by: angstrom on December 15, 2009, 05:54:00 pm

Hail to weltall indeed  \\o//

This seems to be the line that'll save my sanity.  :whistling:

Title: Re: Exception Access Violations during loading
Post by: Tuathanach on December 15, 2009, 07:11:08 pm

 \\o// \\o//
Thank you Weltall

Title: Re: Exception Access Violations during loading
Post by: Siteri Kidachi on December 15, 2009, 07:13:36 pm

I tried that and still get the error upon full progress bar.

Title: Re: Exception Access Violations during loading
Post by: LigH on December 15, 2009, 07:39:31 pm

Then you have another reason, Siteri. And maybe a different address than 009543A2 ?

Title: Re: Exception Access Violations during loading
Post by: shervin_2.0 on December 15, 2009, 07:50:33 pm

i can log in but i each time i log in the game crashes 2 seconds later!! :'( :'( :'(
heeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeelp

Title: Re: Exception Access Violations during loading
Post by: Siteri Kidachi on December 15, 2009, 08:14:54 pm

It says 696DA174.

Title: Re: Exception Access Violations during loading
Post by: shervin_2.0 on December 16, 2009, 01:59:08 pm

ok another problem:
when I'm updating planeshift (downloading generic upd part!) it goes to 100% and the game crashes!!
i have the same problem when repairing!!
and the game still crashes after 2 seconds!!!
 :@#\

Title: Re: Exception Access Violations during loading
Post by: Mouli on December 16, 2009, 08:14:41 pm

Mine is :

Exception Access Violations at 03B5C94B  

Title: Re: Exception Access Violations during loading
Post by: Shew on December 17, 2009, 05:29:42 pm

Thanks weltall! I finally was able to start and move a bit...

Title: Re: Exception Access Violations during loading
Post by: Siteri Kidachi on December 18, 2009, 10:56:30 pm

I still haven't had any luck, still the same error... Any more advice, or am I going to have to wait for the next patch?

Here's my most recent error log:
Sun Dec 20 12:45:57 2009, <..\..\src\common\paws\pawsimagedrawable.cpp:66 pawsImageDrawable::PreparePixmap SEVERE>
Sun Dec 20 12:45:57 2009, Could not open image: >/planeshift/materials/wetstone01_icon.png<
Sun Dec 20 12:45:57 2009, <..\..\src\common\paws\pawsimagedrawable.cpp:66 pawsImageDrawable::PreparePixmap SEVERE>
Sun Dec 20 12:45:57 2009, Could not open image: >/planeshift/materials/wetstone02_icon.png<
Sun Dec 20 12:45:57 2009, <..\..\src\common\paws\pawsimagedrawable.cpp:66 pawsImageDrawable::PreparePixmap SEVERE>
Sun Dec 20 12:45:57 2009, Could not open image: >/planeshift/materials/bread_white01_icon.dds<
Sun Dec 20 12:45:57 2009, <..\..\src\common\paws\pawsimagedrawable.cpp:66 pawsImageDrawable::PreparePixmap SEVERE>
Sun Dec 20 12:45:57 2009, Could not open image: >/planeshift/materials/ore01g_icon.dds<
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Sun Dec 20 12:46:39 2009, <..\..\src\common\paws\pawsimagedrawable.cpp:66 pawsImageDrawable::PreparePixmap SEVERE>
Sun Dec 20 12:46:39 2009, Could not open image: >/paws/base/maps/leather/top_left_1.png<
Sun Dec 20 12:46:39 2009, <..\..\src\common\paws\pawsimagedrawable.cpp:66 pawsImageDrawable::PreparePixmap SEVERE>
Sun Dec 20 12:46:39 2009, Could not open image: >/paws/base/maps/leather/top_right_1.png<
Sun Dec 20 12:46:39 2009, <..\..\src\common\paws\pawsimagedrawable.cpp:66 pawsImageDrawable::PreparePixmap SEVERE>
Sun Dec 20 12:46:39 2009, Could not open image: >/paws/base/maps/leather/bottom_left_1.png<
Sun Dec 20 12:46:39 2009, <..\..\src\common\paws\pawsimagedrawable.cpp:66 pawsImageDrawable::PreparePixmap SEVERE>
Sun Dec 20 12:46:39 2009, Could not open image: >/paws/base/maps/leather/bottom_right_1.png<
Sun Dec 20 12:46:39 2009, <..\..\src\common\paws\pawsimagedrawable.cpp:66 pawsImageDrawable::PreparePixmap SEVERE>
Sun Dec 20 12:46:39 2009, Could not open image: >/paws/base/maps/leather/left_1.png<
Sun Dec 20 12:46:39 2009, <..\..\src\common\paws\pawsimagedrawable.cpp:66 pawsImageDrawable::PreparePixmap SEVERE>
Sun Dec 20 12:46:39 2009, Could not open image: >/paws/base/maps/leather/right_1.png<
Sun Dec 20 12:46:39 2009, <..\..\src\common\paws\pawsimagedrawable.cpp:66 pawsImageDrawable::PreparePixmap SEVERE>
Sun Dec 20 12:46:39 2009, Could not open image: >/paws/base/maps/leather/top_1.png<
Sun Dec 20 12:46:39 2009, <..\..\src\common\paws\pawsimagedrawable.cpp:66 pawsImageDrawable::PreparePixmap SEVERE>
Sun Dec 20 12:46:39 2009, Could not open image: >/paws/base/maps/leather/bottom_1.png<

Maybe these image files need patching?

Title: Re: Exception Access Violations during loading
Post by: Siteri Kidachi on December 28, 2009, 06:14:26 am

I think I found the problem now... My graphics card probably isn't good enough. I tried setting the graphics setting to lowest, and was able to get in game for a few seconds but all the textures were muddy and it looked really bad, and then it crashed. It's weird though because I can play professionally made 3D games, like Team Fortress 2 and such, just fine. Are PlaneShift's graphics even better than those?!

At any rate, I doubt I'll get a new graphics card just for one game that I hardly play anymore anyway... so I guess I'm not going to be playing PS anymore, unless there's some evidence that there's something else I can do...

Title: Re: Exception Access Violations during loading
Post by: Khaki on December 29, 2009, 01:27:44 pm

Can you try running psclient from the command line with -verbose=-scf set. Then paste the whole output from the console here: www.pastebin.ca Thanks.

Title: Re: Exception Access Violations during loading
Post by: Siteri Kidachi on January 04, 2010, 07:14:43 am

Hmm... Well, the most recent thing I tried was installing new graphics drivers, and now the launcher won't work... I can't find the console (I'm on Vista and I'm told it doesn't have one.)

Title: Re: Exception Access Violations during loading
Post by: Garile on January 20, 2010, 03:55:26 pm

OK had to reinstall everything on the computer (already a pain :P ) but now PS isn't working. I had it installed before and it worked bujt now I get

Quote

Something unexpected happened in Planeshift!
Details: EXEPTION_ACCESS_VIOLATION at 013854CE

Would you like to save a diagnostic file?

When I then say yes I get the following message

Quote

Failed to create dump file 'A place on my computer' (error 5)

Is there something I still need to install perhaps?

PS: this happens after loading when I should be entering the game itself as has been mentioned

Title: Re: Exception Access Violations during loading
Post by: Khaki on January 20, 2010, 05:47:15 pm

Quote from: Garile on January 20, 2010, 03:55:26 pm

OK had to reinstall everything on the computer (already a pain :P ) but now PS isn't working. I had it installed before and it worked bujt now I get

Quote

Something unexpected happened in Planeshift!
Details: EXEPTION_ACCESS_VIOLATION at 013854CE

Would you like to save a diagnostic file?

You are running an old version of PS, please download the new one (0.5.1) from www.planeshift.it