PlaneShift

Support => Technical Help: Problems BEFORE entering the game => Topic started by: legluondunet on February 24, 2011, 07:54:37 am

Title: no activation email
Post by: legluondunet on February 24, 2011, 07:54:37 am

Hello,

I registered a new account more than 24 hours ago and I still received no activation mail. I looked in my spam box: nothing.
I met no problem to register to the forum.
Thanks for your help.

LGDN

Title: Re: no activation email
Post by: Minks on February 24, 2011, 10:12:24 am

Hi there.

I assume you are talking about one of the game servers?
Try googlemail, some mail providers block the activation mails.

Best,
Minks

Title: Re: no activation email
Post by: legluondunet on February 24, 2011, 10:47:43 am

My provider is "Free" (french provider). It is strange that my PS account activation mail is blocked but not the activation mail forum?

Title: Re: no activation email
Post by: Minks on February 24, 2011, 12:08:24 pm

Indeed that is strange. Maybe the server was down. Did you try the "resend" button?

Title: Re: no activation email
Post by: legluondunet on February 24, 2011, 12:17:59 pm

hummmm....6 times? lol

Title: Re: no activation email
Post by: Minks on February 24, 2011, 12:27:25 pm

ouch.
Developers can also activate accounts manually.
Your best chance is probably poke one on irc (http://www.planeshift.it/irc.html).
(maybe later today, when the europeans are back from work and the americans woke up, though  ;) )

Title: Re: no activation email
Post by: legluondunet on February 24, 2011, 12:33:02 pm

I'll try to ask help on IRC, thank you.

LGDN

Title: Re: no activation email
Post by: BoevenF on February 24, 2011, 04:47:21 pm

As far as I know, forum registration and PS activation are using two different servers. Usually gmail works.

Title: Re: no activation email
Post by: legluondunet on February 24, 2011, 06:37:57 pm

I registered another account with a gmail address and i received the validation mail less than one minute later.
I could finally connect to the game :-)

Thanks and see you in the game.

LGDN