PlaneShift

Support => Technical Help: Problems BEFORE entering the game => Topic started by: Aleris Time on March 19, 2011, 07:40:40 pm

Title: Plane Shift Load Crash
Post by: Aleris Time on March 19, 2011, 07:40:40 pm

I have updated all my drives and when I log on to a server the screen goes grey and crashes and desciption said its called APPCRASH, I went to the file and found the error log for this,
Sat Mar 19 10:04:41 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Sat Mar 19 10:04:41 2011, Could not open image: >/paws/base/maps/leather/top_left_1.png<
Sat Mar 19 10:04:41 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Sat Mar 19 10:04:41 2011, Could not open image: >/paws/base/maps/leather/top_right_1.png<
Sat Mar 19 10:04:41 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Sat Mar 19 10:04:41 2011, Could not open image: >/paws/base/maps/leather/bottom_left_1.png<
Sat Mar 19 10:04:41 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Sat Mar 19 10:04:41 2011, Could not open image: >/paws/base/maps/leather/bottom_right_1.png<
Sat Mar 19 10:04:41 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Sat Mar 19 10:04:41 2011, Could not open image: >/paws/base/maps/leather/left_1.png<
Sat Mar 19 10:04:41 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Sat Mar 19 10:04:41 2011, Could not open image: >/paws/base/maps/leather/right_1.png<
Sat Mar 19 10:04:41 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Sat Mar 19 10:04:41 2011, Could not open image: >/paws/base/maps/leather/top_1.png<
Sat Mar 19 10:04:41 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Sat Mar 19 10:04:41 2011, Could not open image: >/paws/base/maps/leather/bottom_1.png<
Sat Mar 19 10:04:41 2011, <..\..\src\common\sound\system.cpp:37 SoundSystem::Initialize SEVERE>
Sat Mar 19 10:04:41 2011, Failed to locate Sound renderer!
Sat Mar 19 10:04:41 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Sat Mar 19 10:04:41 2011, Could not open image: >Scaling Field Background<
Sat Mar 19 10:04:41 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Sat Mar 19 10:04:41 2011, Could not open image: >Scaling Field Background<
Sat Mar 19 10:04:41 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Sat Mar 19 10:04:41 2011, Could not open image: >Scaling Field Background<
Sat Mar 19 10:04:41 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Sat Mar 19 10:04:41 2011, Could not open image: >Scaling Field Background<
Sat Mar 19 10:04:41 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Sat Mar 19 10:04:41 2011, Could not open image: >Scaling Field Background<
Sat Mar 19 10:04:41 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Sat Mar 19 10:04:41 2011, Could not open image: >Scaling Field Background<
Sat Mar 19 10:04:41 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Sat Mar 19 10:04:41 2011, Could not open image: >Scaling Field Background<
Sat Mar 19 10:04:41 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Sat Mar 19 10:04:41 2011, Could not open image: >Scaling Field Background<
Sat Mar 19 10:04:41 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Sat Mar 19 10:04:41 2011, Could not open image: >Scaling Field Background<
Sat Mar 19 10:04:41 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Sat Mar 19 10:04:41 2011, Could not open image: >Scaling Field Background<
Sat Mar 19 10:04:41 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Sat Mar 19 10:04:41 2011, Could not open image: >Scaling Field Background<
Sat Mar 19 10:04:41 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Sat Mar 19 10:04:41 2011, Could not open image: >Scaling Field Background<
Sat Mar 19 10:04:41 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Sat Mar 19 10:04:41 2011, Could not open image: >Scaling Field Background<


I dont now what to do can I help help please,

Title: Re: Plane Shift Load Crash
Post by: Aleris Time on March 19, 2011, 07:55:28 pm

Also the windows error description:
Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   psclient.exe
  Application Version:   0.5.6.1
  Application Timestamp:   4d7e661e
  Fault Module Name:   ig4icd32.dll
  Fault Module Version:   7.15.10.1666
  Fault Module Timestamp:   49a6ea98
  Exception Code:   c0000005
  Exception Offset:   000358bd
  OS Version:   6.0.6002.2.2.0.768.3
  Locale ID:   2057
  Additional Information 1:   55dc
  Additional Information 2:   bef48b4a78a784a295aacaf5fd373e0f
  Additional Information 3:   a44f
  Additional Information 4:   d6c05ef833fd232e686381e4216ef44d

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Title: Re: Plane Shift Load Crash
Post by: LigH on March 20, 2011, 12:37:18 pm

Unfortunately you missed the most important facts: Those about your hardware.

Regarding "Fault Module Name: ig4icd32.dll" I would expect you having an intel on-board graphic solution. Not really what we recommend, if it is not a Core "HD" chipset.

More details please, as exact as possible.

Title: Re: Plane Shift Load Crash
Post by: Aleris Time on March 20, 2011, 04:48:47 pm

I have the Intel (R) GMA Driver : Intel Graphics Media Accelerator Driver

For Video I have Intel Clear Video Technology,

For 3D I have OpenGL:

Asynchronous Flip: Off
Triple Buffering: Default
Flipping Policy: Flip
Depth Buffer Bit Depth: Default
Force S3TC Texture Compression: Off
Force FXT1 Texture Compression: Off
Driver Memory Footprint: Normal
Texture Color Depth: Desktop Color Depth
Anisotropic Filtering: Application Control

Title: Re: Plane Shift Load Crash
Post by: LigH on March 20, 2011, 04:56:12 pm

GMA sounds like "might be too old, depends on the exact number" (950 or similar)... and "drivers are known to be unreliable".

Forcing the S3TC texture compression to "off" may also be an option that may do more harm than good. But that depends a lot on the software/hardware combination.

Title: Re: Plane Shift Load Crash
Post by: Aleris Time on March 20, 2011, 05:02:54 pm

Okay... I updated my drivers so its pretty new like for January, I turned the the S3TC texture to on but it didnt help, Is their anything else I could change?

Title: Re: Plane Shift Load Crash
Post by: BoevenF on April 03, 2011, 06:35:51 pm

Graphic card?