PlaneShift

Support => Technical Help: Problems BEFORE entering the game => Topic started by: duki on June 07, 2011, 04:09:32 pm

Title: MyPlane, I lost my personal access (sorry)
Post by: duki on June 07, 2011, 04:09:32 pm

Hello, like I type in blind mode, excuse me by advance for my faults of language.
My nephew does not have the least idea of the means than I have to keep an eye on him.

Among these means, I started to use MyPlane.
But contrary to the game itself where I notched a box to avoid to say username and password again and again, I dont have this possibility with MyPlane.
A foreseeable result due to my great age was the inevitable lapse of memory of one or other. Poor of me, it arrived.

I can continue to have an eye on my nephew by the other means, but it is damage not to be able to benefit from MyPlane.
It is why, after two weeks of unfruitful tests, I call the ultimate help of the developers.

Thanks.

Title: Re: MyPlane, I lost my personal access (sorry)
Post by: weltall on June 07, 2011, 04:31:43 pm

unfortunately we can't retrieve the original password from the way they are stored (they are encrypted) so the only way is changing the password from the register page: http://planeshift.zeroping.it/register/ (it will change also the game client password)

Title: Re: MyPlane, I lost my personal access (sorry)
Post by: duki on June 07, 2011, 06:42:22 pm

Thank you for your time and your speed.
I am glad to find the benefit of MyPlane.