PlaneShift

Support => Technical Help: Problems BEFORE entering the game => Topic started by: Nyric on September 05, 2011, 03:44:24 pm

Title: Can't see update information and repair
Post by: Nyric on September 05, 2011, 03:44:24 pm

My system : Win 7   
                  Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz
                  AMD Radeon HD 6XXX Series ( Updated )
                  8 GB RAM
                  3X GB free space
     
Downloaded the files and installing have no problem.
But when I start the launcher there is a problem .
Usually in the Launcher box there is a scroll which has text that tells you news , sever status and stuff .
But when I start the launcher there is nothing in the scroll .
I clicked repair and nothing happened .
I can still enter the game and play .
Is there a way I can fix it?

Another question is can I install the game in other driver other than C: ?
Other driver got larger space and C: sometimes do't let me download or update stuff .

Title: Re: Can't see update information and repair
Post by: LigH on September 06, 2011, 08:03:55 am

Welcome.

The launcher should display text it downloaded from a central server – if I remember correctly, the same this forum runs on. If it doesn't, it might be blocked from accessing the internet. Do you have any software installed which may cause that (personal firewall, security suite)? Even Windows' own firewall might invoke that, so you may try to add an exception for the applications "pslaunch.exe" and "psclient.exe", even though I doubt it is required usually.

It is possible to launch the game client even if the launcher can't access the internet; but it is a first indicator that something went wrong with your configuration. Of course, if the launcher is not even able to download the welcome text, it is neither able to download repair packages.
__

Of couse you can install PlaneShift elsewhere. The installer suggests the directory which would be typical for your operating system, but you can change the location as you like. The game itself can be located anywhere; a few small personal settings are stored in the "Application Data" area of your user account, and OpenAL audio drivers are not big either in the Windows system directory.

Especially under Vista and Windows 7 with active UAC, it is even recommendable to install PlaneShift not in your "Program Files" default folder, to allow any user to run updates without starting the launcher "As Administrator".

Title: Re: Can't see update information and repair
Post by: Nyric on September 06, 2011, 01:29:19 pm

Thanks for the help .

I installed the game file at other drivers , and although the launcher still didn't display text , the repair has started to work and I can login and play .

but when I logout it shows a box saying psclient.exe has stopped working and have two options , either check online and see if there is any solution and close program or just close the program .

Just hope that the lack of text isn't what cause it .

Title: Re: Can't see update information and repair
Post by: Elvicat on September 07, 2011, 05:18:33 pm

No that crash isn't too uncommon even on older windows.