PlaneShift

Support => Technical Help: Problems BEFORE entering the game => Topic started by: PrinceKahless on January 22, 2012, 07:49:34 pm

Title: Help creating account
Post by: PrinceKahless on January 22, 2012, 07:49:34 pm

When I click on the verify account button in my email it takes me to a page where I am supposed to give it my desired password. After I enter my password twice and hit next it says "account was NOT validated." I have tried several passwords and have resent the verification email several times and I am now at a loss as to what to do.

Title: Re: Help creating account
Post by: weltall on January 22, 2012, 10:17:09 pm

maybe try first doing the resend validation email procedure?

Title: Re: Help creating account
Post by: PrinceKahless on January 22, 2012, 10:41:50 pm

I have already tried to resend the account verification email several times and it always results in the same message.

Title: Re: Help creating account
Post by: PrinceKahless on January 24, 2012, 03:59:09 am

Still no fix, I have tried several times since the op but its still the same error message. Any other suggestions?

Title: Re: Help creating account
Post by: Talad on January 24, 2012, 11:17:33 pm

Hi,
I've verified it. I will send you the pass via PM here on the forums. You can then change it with the change pass page.

Just as a note: You should be sure when you click on the email link that it contains the full string, including email and verification. Maybe a piece of the url was cut off by your mail program.