PlaneShift

Support => Technical Help: Problems BEFORE entering the game => Topic started by: Cyn AuxNymm on April 04, 2013, 10:13:04 am

Title: incorrect user name or password
Post by: Cyn AuxNymm on April 04, 2013, 10:13:04 am

Planeshift seemed to install fine.  Using Windows Vista, 32-bit.  The only server mentioned in the game login screen is Laanx.  I have tried running as "Administrator," uninstalling/reinstalling, running again, running the repair/integrity check (successful), running again as "Administrator."  What else do I try?

I am still receiving the "incorrect user name or password" message. 

Title: Re: incorrect user name or password
Post by: potare on April 04, 2013, 10:23:23 am

you made an account? Just checking

Title: Re: incorrect user name or password
Post by: Minks on April 04, 2013, 10:41:10 am

Just to be sure: You are aware that you need a separate account for the game? The forum accout won't do. Register here (http://209.59.234.149/register/) and then wait for the activation mail (if it does not arrive within a few minutes, check the spam folder. If it's not there eiher, make a dummy account with gmail or something similar. Some email providers immediately delete the activation mail.)

Title: Re: incorrect user name or password
Post by: Cyn AuxNymm on April 04, 2013, 10:43:42 am

I registered an account at planeshift.it and received an email with "Thank you for registering at PlaneShift. Your username is Cyn AuxNymm."  I followed the activation link and everything seemed normal.  Is there another place I need to register?

edit: Yes, that's the same site where I registered in the beginning.  Maybe there's some delay?

edit:  I have been putting my email address in the first field

Title: Re: incorrect user name or password
Post by: Rigwyn on April 04, 2013, 10:46:59 am

When you log in, you need to put your email address into the "account" field.   ::|
This tripped me up too in the beginning.

Title: Re: incorrect user name or password
Post by: Cyn AuxNymm on April 05, 2013, 09:32:48 pm

Are there no other suggestions?
It's probably something ridiculously obvious.  I played in Planeshift several years ago, until an update made it unplayable on my older powerpc processor. 
If I find the answer, I'll post it or I never was able to log in.

Title: Re: incorrect user name or password
Post by: Minks on April 05, 2013, 10:22:23 pm

What happens if you resend the activation mail or click the password recovery link? If your account was not validated properly, an admin can do it by manually. (Fastest way to find one: Go to  http://www.planeshift.it/irc.html , follow the instructions and find your way to #planeshift-gmtalk.)

Below is a list of reasons why other people encountered the same error message, not neccessarily complete:
- http://www.hydlaaplaza.com/smf/index.php?topic=33612.msg386954#msg386954
- Capslock?
- leading blanks in the password field?
- Are you running the newest client version from the download page?
- http://www.hydlaaplaza.com/smf/index.php?topic=40411.0
- http://www.hydlaaplaza.com/smf/index.php?topic=38312.msg437770#msg437770

(If some of those seem dumb to you, I mean no offence  ;) )

Title: Re: incorrect user name or password
Post by: Talad on April 06, 2013, 01:54:03 am

Hi,
I checked and there is no game account registered with your email (the one you use in forums). Did you use a different email there? If not, go to http://209.59.234.149/register/ and register again.

If you are using an old account, it may have the password encrypted in the old way (more than 2 years). If that's the case, just log into: http://planeshift.subhosting.net/myplane/

A log in there will re-encode your password with the new method. If you are able to login in myplane, then you can try again in game and should work. Let us know if that fixed it.

Title: Re: incorrect user name or password
Post by: Cyn AuxNymm on April 06, 2013, 09:16:17 am

Thank you.  I went back and re-registered and now I'm in and everything is fine.