PlaneShift

Support => Technical Help: Problems BEFORE entering the game => Topic started by: Soulblighter on December 15, 2016, 04:12:59 pm

Title: No Verification Email Received
Post by: Soulblighter on December 15, 2016, 04:12:59 pm: Hello people, I registered today from three diferent emails one is from gmail, another from yahoo and i dont get any verification email, do you guys have problem with server? Anyone can help me?

Thanks
Title: Re: No Verification Email Received
Post by: Dilihin on December 15, 2016, 04:18:52 pm: Hi Soulblighter and welcome to the PS!
I think i have had same issue, but the mail arrived days later. Probably dev or GM can help you more. Hope to see you in game soon, thought! ;)
Title: Re: No Verification Email Received
Post by: Soulblighter on December 15, 2016, 04:29:32 pm: Huh okay, I understand its only to wait this few days. :-)
Title: Re: No Verification Email Received
Post by: Emaline on December 15, 2016, 04:53:40 pm: Yes we are aware of this issue, I'm sorry for the inconvenience. We have contacted Talad and hope to have to have it sorted out ASAP.
Title: Re: No Verification Email Received
Post by: MishkaL1138 on December 15, 2016, 06:15:45 pm: Quote from: Soulblighter on December 15, 2016, 04:12:59 pm
Hello people, I registered today from three diferent emails one is from gmail, another from yahoo and i dont get any verification email, do you guys have problem with server? Anyone can help me?

Did you check the spam folders, too?
Title: Re: No Verification Email Received
Post by: Dune on December 16, 2016, 05:46:38 am: Same issue here. Tried two different emails. One that I manager the mail server for, and records show no email from PlanetShift. Only email was the validation email from the forums.
Title: Re: No Verification Email Received
Post by: Emaline on December 16, 2016, 06:51:03 am: I'm trying to get your issues resolved, sorry guys! Talad is going to think I'm a right pest! But I won't stop until you get your e-mal!
Title: Re: No Verification Email Received
Post by: Dune on December 18, 2016, 07:13:21 am: Still no email. Trying a third one.
Title: Re: No Verification Email Received
Post by: Dune on December 18, 2016, 07:22:45 am: Still no go. Now I know email is not instantanious, but 4 days?
Title: Re: No Verification Email Received
Post by: Tidebringer on December 18, 2016, 07:38:08 am: Hi, Dune!

I'm sure Emaline is pestering as hard as she can to try and get you guys your emails! There may have been some error or other, so being patient a little longer could do wonders! :)

P.S.: Please note that you should always aim to edit your most recent post instead of replying multiple times in a row, unless it's been a day or more since your last post. :innocent:
Title: Re: No Verification Email Received
Post by: netforce10 on December 18, 2016, 08:18:34 am: As Tidebringer said, Emaline is pestering as hard as she can. She did it some time ago on my behalf and got the job done after a while.
Title: Re: No Verification Email Received
Post by: Ravna on December 18, 2016, 06:41:32 pm: This issue has been confirmed, we are currently investigating what the exact cause is. Hopefully it will be fixed soon.
Title: Re: No Verification Email Received
Post by: Soulblighter on December 19, 2016, 12:55:25 pm: Im still waiting nah nah nah :-(
Title: Re: No Verification Email Received
Post by: Larilene Gatower on December 19, 2016, 04:30:20 pm: Same here. No verification email.
Title: Re: No Verification Email Received
Post by: Emaline on December 19, 2016, 04:50:04 pm: Okay I've spoken with Talad, they are working on this issue, on our end it's showing the emails have been sent but are not going out properly. We have contacted the ISP to see if they can help, but we are trying to please bear with us! Thanks!
Title: Re: No Verification Email Received
Post by: Dilihin on December 19, 2016, 07:19:43 pm: uh oh, looks bad. Hopefully you get ingame soon thought! :)
Title: Re: No Verification Email Received
Post by: Bejaro on December 22, 2016, 06:58:56 am: Any luck yet? I've been trying to make an account for a few days now with the same problem.
Title: Re: No Verification Email Received
Post by: Eonwind on December 22, 2016, 11:20:30 am: Quote from: Bejaro on December 22, 2016, 06:58:56 am
Any luck yet? I've been trying to make an account for a few days now with the same problem.
We are still in contact with the ISP, still digging to find the problem. Sorry for the problem!
Title: Re: No Verification Email Received
Post by: Soulblighter on December 22, 2016, 05:25:12 pm: Still waiting probably, I think... I will wait for next year :D
Title: Re: No Verification Email Received
Post by: Emaline on December 23, 2016, 09:59:29 pm: Great news! This issue has been resolved! you might need to ask for it to resend the verification email however, and be sure to and check your spam filters!