PlaneShift

Support => Technical Help: Problems BEFORE entering the game => Topic started by: Taurenthefirst on November 17, 2003, 12:29:40 am

Title: server not working
Post by: Taurenthefirst on November 17, 2003, 12:29:40 am

ok i have tried to log on about 5 billion times, and this is what it says:  the server is not online or is not reachable at this time.
or something close to that
i checked the web page and it says that the server is online whenever i try to log on
my internet is connected
my acount is valid

i cant think of anything else that might be wrong
what should i do?

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Post by: Taurenthefirst on November 17, 2003, 12:40:32 am

also i have tried to update but it didnt work

this is what the update window says everytime i run it:
Warning: Couldn\'t load cached registry:Error loading registry file\"/this/updaterregistry.xtml\"
Downloading registry from http://www.planeshift.it/updater/repository.xml.done.
Couldn\'t download updateregistry from server:
Error while downloading: Couldn\'t resolve host \"planeshift.it\"

Press any key to continue.

Thats what it says.  i have also tried to uninstall and then reinstall it once.

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Post by: Axsyrus on November 17, 2003, 12:41:25 am

have you read all the Important: threads?
you need to have a port open(don\'t know wich one, it\'s in one of those threads)

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Post by: Taurenthefirst on November 17, 2003, 12:43:15 am

yes i read all of the stickys
dont really know what your talking about for the port thing though

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Post by: Taurenthefirst on November 17, 2003, 01:07:42 am

also my comp aint that bad

OS: Windows xp
procesor:pentium 3
RAM: 256 mb
Video Card: nvidia geoforce
Video Card Memory: 32mb
PS Client Version: newest one (molecurlar blue i think its calle)
OpenGL or Safe Mode: OpenGL  or safe either one
internet connection: broadband dsl

plus i have logged on with this acount before, but i only had time to walk around before i had to leave.

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Post by: Taurenthefirst on November 17, 2003, 10:26:19 pm

i have read the stickys again and the only thing that has anything to do with this says it does it if you have a firewall, but i dont have any firewalls.

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Post by: Moogie on November 18, 2003, 11:47:24 am

Your Internet provider may be forcing you through a firewall of its own. You can only phone them and ask.

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Post by: Taurenthefirst on November 18, 2003, 10:21:44 pm

thnx for letting me know that.  is there any way to find out if there is one up without calling cuz it costs like 1 buck a minute to call mine i think.

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Post by: Taurenthefirst on November 18, 2003, 10:40:36 pm

well i uninstalled it and reinstalled it again and the updater worked. i think the game is working now too but im not sure.

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Post by: Taurenthefirst on November 19, 2003, 12:34:43 am

yah i was able to log on but if i have trouble again and i cant figure it out then ill post here again.

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Post by: Grakrim on November 19, 2003, 12:51:22 am

I don\'t claim to be an expert on all this internet wizardry, but it looks to me like it was a DNS thing with your ISP; apparently only temporary, as you\'ve been able to log on before, and can now log on again.  I reckon that it was coincidence that it started working again after the reinstall.

Another strong possibility is that Planeshift or Crystalspace got corrupted, possibly due to virus; very important to regularly scan for viruses, if you don\'t already.
\"A Norton a day keeps the format away\", or something like that...

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Post by: Dagda on November 22, 2003, 11:43:28 pm

Hi, I\'ve got the exact same problem as Taurenthefirst.  I don\'t have a firewall running, nor does my isp.  I\'ve tried uninstalling and reinstalling, I\'ve tried updating, I\'ve switched to Windows 98, I\'ve entered the ip address instead of the server name, but I always get the \'server can not be reached\' message.  Any ideas anyone?  Taurenthefirst, if you read this, what exactly did you do?

Thanks alot.

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Post by: lynx_lupo on November 22, 2003, 11:52:05 pm

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Dallandra, another reason might be that the updater can not connect through a proxy server.   There is a Belgian cable provider that routs all it\'s traffic through a proxy...    

 

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Allow UDP traffic from port 13331 on your firewall. That should do the trick.

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Post by: Dagda on November 23, 2003, 03:00:43 am

I\'m not behind a firewall, and I don\'t go through a proxy

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Post by: CadRipper on November 23, 2003, 03:27:48 am

Which IP address have you used ? Was it 203.81.47.74 ?

Try the following, type in a command-dos window :

ping 203.81.47.74
This will tell you if there is a route to the server

ping planeshift.fragnetics.com
This will tell you if your DNS is able to find the IP address from the name

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Post by: Dagda on November 23, 2003, 05:49:22 pm

Ahhh, got it working now, I was using .27 instead of .74.  Thanks cardripper!