hi could someone please assist if possible

1. i have installed planeshift and updated prior to connecting

2 i received confirmation and registed correctly(verified this again) and it stated my account is validated

3 wheni try to log on and enter password it states

no account in this name ....

my email addy appears and password is correct ..
as i press ok it states the above...(no account in this name)

my email is ..davids_92@hotmail.com...

so i have to cancell and retry . with the same ressult that is why as a newbie  at one time a figure did appear at right hand side with twin name  but at logon  this is blank at right side ....as i have not got on so do not know who this figure is and never got past logon position this may of some assistace..   regards  david