To be honest I've never been a fan of the tutorial being mandatory for every new character. It never even existed when I started and ever since It's implementation I was always wary of making new characters. I started again yesterday after a few years away from PS and was thrown into the tutorial. Luckily I've played before, so I just constantly clicked through endless nonsense that these NPC's throw at you, even doing this shortcut took me 15 minutes to break out of this annoying feature. Their was two of us in this area and I had to explain to the other person what it was, and told him to read what the NPC's were saying so he could learn the basics of the game. He PM'ed me after finally making it past this nonsense (1 hour later I may add) explaining that he learned a thing or two there but nothing he couldn't of learned after 1 hour of being in the actual game. He still seemed frustrated after making it through and needless to say he logged off shortly after.
I could go into detail but I won't. The fact is I PERSONALLY feel this tutorial drives many people away from the game before they even make it through to the game. I was suprised to see it still even existed. I'd love to see some numbers on how many players quit the game before getting past this feature.
I understand It's value of keeping "wtf is this game and wtf do i do" away fro Hydlaa. But It's implementation leaves a lot to be desired. Thankfully wwhen I started in 2006 it didn't exist, or I know for a fact I wouldn;t of made it past the tutorial. Thankfully the first person I met ingame was Farren Kutter who learned me the basics. This scripted tutorial is nonsense.
Also I'd like to give some constructive criticism about the default chat system. Having two chat systems is very confusing to new players, as the one you start with is very limited and doesn't allow you to see or speak in the /1 channel.
^^^
This.
If I can put my finger on an event after which new players drastically reduced, this will be it. Ever since the tutorial has been introduced new players have sort of become blue moon.
I feel there is no need to make the tutorial mandatory. Instead after a player creates a new character, a pop-up can be shown asking them if they'd like to go through the tutorial. If the choose to, well and good. If they want to explore the world on their own, they should have the choice to do so.
The endless clicking to get to the actual game is probably the biggest turnoff for new players.