Do you think it is right that players going through the tutorial can use "/who" to find players in Yliakum and then "/tell" them?

I have read all the other replies to this question and have tried all the suggestions.

Since this topic hasn't appeared for over a month I thought I'd ask again.

I downloaded the program
Found a copy of openal32.dll that works with Vista
Ran the updater, twice
Registered a new account
Answered the activation email

So far so good.

I run the program, put in my email address and password and get told that the password is incorrect.
It's the same password that I used logging in here so it should be correct.
Just in case I got it wrong, or made a mistake somewhere I tried "Password Recovery"
After putting in my email address I get the message "No validated account with that e-mail found."
If I try to activate the account following the emailed link I get the message "Your account has already been activated."

I saw the message about the fragnetics server being down but since updates work and the status page indicates that it is up that isn't the answer.

So I appear to have an account with a password that I know that works here but not in the game
Where do I go from here??