Author Topic: repeated crashes  (Read 1193 times)

NirAntae

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repeated crashes
« on: May 15, 2011, 09:51:04 pm »
I just recently installed PS and am now trying to run it.

However, it crashes with ridiculous frequency.  As in about a minute or so after loading.  It doesn't seem to be triggered by anything in particular; first it was in char creation, then I sped through a quick background instead of choosing myself, thinking perhaps it would work in the game itself, but that didn't help.  Usually I get into the actual game for a few seconds to maybe a minute, then it just randomly crashes.  

I also get the 'smeared' and moving ground effect, but that I can live with.

 I have tried turning every setting I can find on the launcher on or off or up or down (sound on/off, fullscreen on/off, vbo on/off, loading cache on/off, texture high/med/low, anitaliasing or anisotropic filtering on various settings, etc.  Tried all the graphics settings at least once, including several different combinations).  I have fully updated graphics drivers (I checked about four times.)   I have uninstalled and reinstalled the game.  It seems to be fully updating, though the repair function doesn't seem to do anything (it gets to 'downloading integrity data:' then does nothing else.)


I'm running on a laptop with Windows 7 64-bit.  It has a pentium(r) dual-core T4400 @ 2.2 GHz 2.2 GHz  with 4 GB RAM.  It has an Intel(r) 4 series chipset (GMA 4500M).  It has 200+ GB free and cable wireless internet.  As far as I can tell, I should be able to play with no trouble.





ETA:

When it crashes, this is what's under the 'view details' tab:


Problem signature:
  Problem Event Name:   BEX64
  Application Name:   psclient.exe
  Application Version:   0.5.6.1
  Application Timestamp:   4d7ce735
  Fault Module Name:   StackHash_ae45
  Fault Module Version:   0.0.0.0
  Fault Module Timestamp:   00000000
  Exception Offset:   0000000037101010
  Exception Code:   c0000005
  Exception Data:   0000000000000008
  OS Version:   6.1.7600.2.0.0.768.3
  Locale ID:   1033
  Additional Information 1:   ae45
  Additional Information 2:   ae455cc71ff9b55990ba31cf3071f39f
  Additional Information 3:   d48d
  Additional Information 4:   d48d1d07090710fcea44a8a62f63ffdb



I did run it through the command prompt for more info, but it didn't print anything in the prompt.
« Last Edit: May 16, 2011, 01:14:12 am by NirAntae »

LigH

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Re: repeated crashes
« Reply #1 on: May 16, 2011, 09:20:22 am »
The "repair" feature does not work at the moment; we don't have any official updater server which is prepared to support the repair mode.

Random crashes are hard to solve as their reasons can be different. May be a bug in the game or the 3D engine it is based on. May also be a bug in the graphic drivers, intel is not really famous for them.

You may try to delete the file "shadercache" once. It is located in "%APPDATA%\PlaneShift" (you can enter that in the "Run as" dialog or in the Explorer address bar). That may or may not help - no guarantee. Afterwards the game will need some time to rebuild it, every time you see something for the first time. But there should be no worse side effects.

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