I know you probably already realize this, but your main problem lies with the on-board video. Is that 32 MB of video RAM shared with your system memory or does does the chipset have its own? Either way, it sounds sort of like your graphics chipset is going \"Oh my God!!! Too my polygons! Ahhh! *die*\" So technically it isn\'t a problem with the game so much as it is a problem with keeping the game afloat on your home computer.
Your CPU is not big deal, actually it\'s the best aspect of your computer. The RAM could use a bit of improvement (Windows XP itself suggests a minimum of 128MB, so when running a game on top of that it tends to lag). Your graphics chipset looks like the main problem - even a low end graphics card might improve upon that.
I suppose the fact that the game crashes instead of simply is concerning...I don\'t know why it\'s flat-out crashing, usually it would just lag (though my boyfriend crashed Half-Life2 by making over 100 oil barrels explode at once, so I guess hardware-related crashes are possible). Try right-clicking on \"My Computer,\" select \"Manage,\" and go to \"Event Viewer.\" If there are any strange events that coincide with the times the game has crashed, that might give further insight to the problem.
Ah, customer service...I feel sorry for you. You have to put up with stupid people like me who think you folks have the answer to life, the universe, and everything. ;_;
~Indi