Crash on startup, but original crash was while loading a map.

[Phunky]

OK, i was running around the outside of the arena right.....i saw this long hallway so i go run down cuz i was trying to get out, anyway while loading the new map, the game crashed and i cant get back in, if i knew how to send the diagnostic file i would, plz help

*edit*

ok, heres the error message, EXCEPTION_ACCESS_VIOLATION at 7C34690A

Please avoid posting two or more successive posts before others have replied. Just edit your last post to add new information. Thanks! --Karyuu

[Karyuu]

There is a stickied thread right in this forum section, called Crashes and Diagnostic Files. It would have been a useful read :)

7C34690A It happens while loading the game.
BT:
    msvcr71.dll!7c34690a() 
    dynavis.dll!csDynaVis::CalculateVisObjBBox(bool full_transform_identity=true, csBox3 box={...}, csReversibleTransform trans={...})  Line 397    C++
     dynavis.dll!csDynaVis::RegisterVisObject(iVisibilityObject * visobj=)  Line 447 C++
Solution:
Not available yet.

Do you get this error whenever you try to login now? Can you give the name of your character so a GM can try to move him/her?

[Phunky]

username is Phunky....my login is ******* i'll send some other way so i dont get spam if u need it

[Bereror]

username is Phunky....my login is x@x.x

Just the character name please and no login e-mails or you will start getting a lot of spam on that address :/

[Phunky]

yeah, the crash only happens after i select my character and try to load, then it crashes

*edit*

ok, i think the problem just got worse, i figured i could make a new character considering i'd only played for 2 days, but now it wont even load, when i try to open the game it just crashed right away......if i try to reinstall will i have to redownload?

Please avoid posting two or more successive posts before others have replied. Just edit your last post to add new information. Thanks! --Karyuu

[Karyuu]

Phunky, pelase avoid double-posting.

Does it crash right away with the same message?

[Phunky]

no, the new error is EXCEPTION_ACCESS_VIOLATION 7C37300F

[Karyuu]

Since that one doesn't appear to be in the Crashes and Diagnostic Files thread, you should probably follow the instructions Ary posted there and send her the dump file so she can figure out what may be causing it. You can try to reinstall in the meantime - and I would always recommend that you keep the original install file around, for just such situations.

[Phunky]

k thanks, yeah i emailed both of the errors allready, i just reinstalled, u think i should attempt to try phunky again? or make a new character?

*edit*

sorry for double posting again, but i just wanted you to know that the problem is fixed, im on my character again, it looks like someone moved me, thanks for all the help

Don't apologize for double-posting - just don't do it. The forums have a Modify button so you can add more information to a post - please use it. --Karyuu

[AryHann]

I added the two bt extracted in the list.
I would recomend somebody to move his character and him to restore his system, eventually.

However, a good check on why it was crashing would be good.