About some incongruencies to be found on the player guide.
You're right.
It's not fully up to date now, but still it gives you a general overview of what to expect.
Previously all races spawned in a single spot at Hydlaa Plaza, that was changed ingame, but the player guide hasn't yet been updated to reflect this (and other) changes. It's really not a big issue right now. Don't follow it literally as a step to step kind of guide, just read it to have a global view (any game mechanic doubts you may have, you can ask in the help channel ingame)
As for hitting the NPC, you're completely right, there's something wrong going on with NPC fighting. It's nothing to do with new chars, I've chars from .14 version that haven't been trained, and cannot hit a rat neither (when previously could) it's also true that most commonly you won't be recieving damage from them neither, since seems that now chars are able to dodge lots of more times than before. Those issues are currently being looked into.
That said, don't desperate, try instead to fill your char with purpose. Build it in your mind, and try it to be somewhat different (at least for you) surely that will bring you more personal reward than a couple of rat tails. Think what he/she will be, what will do...