Gray screen and crash on Win 7

[Geceni]

I'm asking this on behalf of a relative...

He's downloaded PlaneShift from the site, installed it, registered an account, etc. The issue is that when he clicks the icon to run it, the screen goes gray and a windows dialog comes up saying that a problem was found and windows will try to find a solution. The OS is Windows 7. Not sure of all the other specs but it's a fairly new computer and he's sure that it meets minimum requirements.

Any ideas/workarounds?

Thanks,
Geceni

[hulla]

hello
if you use window dont forget to check if you have "directx" (i know ps work whit crystal blue but i am sur this can help )
after you can check the "launcher" and see if you can change something inside ? and go on the irc for more help

[Elvicat]

um hulla that's opengl it runs on not crystal blue.

[Geceni]

I'll try to find out more about his graphics hardware... I guess I could also have him run the client directly, instead of pslaunch.

[Geceni]

I'm having him try running psclient directly, in case the problem is isolated to pslaunch. We'll see how that goes...