It\'s due to - dun dun DUN - bugs! :) This isn\'t a perfect stable game, we\'re still at 0.3 here. Crashes will happen, and unfortunately they happen often - but at least they\'re being constantly looked into, like right now: \"Laanx Server down, populating database with new information.\" Quests will be fixed after this :)
If you\'re going to play PlaneShift, you\'re going to need a lot of patience. Hang in there!