Ladders, yes, they used to work fine. Someone must have changed the setting somewhere along the line - surely it would be a simple matter of changing them back again?
As regards the 'bug' that leaves you hovering, it hasn't happened to me since the last upgrade. Also I prefer to walk to the edge of the well then run in (without jumping). It seems to help.
I agree with Karyuu on the main drop - it is right that parts of the game are restricted to experienced players. This is good for newer players too - the areas they need for practicing skills aren't being hogged by 'oldies'. It also gives you something to aim for, surely.
Arka