These tech help forums are for people to get help with common issues, mostly due to the individual peculiarities of people's systems and various known bugs. A bug is not officially "known" until it is posted on
BugTracker. People who want to contribute to the game are
highly encouraged to hunt for bugs and post them there. (It's often more fun than actually playing the game
) However, that being said, it should
not be your first stop. Please
search here and on BugTracker before posting anything! Use the advanced search ability to look for pre-existing bugs before posting. Unreproducible bugs, bugs without enough information (that only
you seem to get), and bugs that have a known fix will be closed without a second thought. If we can't use the report to fix the problem, it's useless to us. Please keep the clutter down.
Before using BugTracker, you must read the Guide to the BugTracker.Main points:
- Post ALL the info you can get. That includes steps to recreate, screenshots, dumps, and backtraces if you can get them.
- Checking the SVN history before posting to see if it has already been fixed, is often a good idea.
- Really big bugs should be reported to someone on IRC in #planeshift on Freenode.
- Please don't just assume a bug is "known". Having you play the game on the test server does us no good if no one reports the bugs.
- Do not, under any circumstances, post anything merely to the effect of "it doesn't work" or "the server is down". BugTracker is NOT a place to get tech help, nor is it a place to report temporary issues. Use the forums.
[updated links to point to new bugtracker--neko]
