PlaneShift
Support => Technical Help: Problems BEFORE entering the game => Topic started by: Trakai on July 01, 2008, 06:23:09 am
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My PS client wont even start up! >:(
It says: This application has failed to start because OpenAL32.dll could not be found.Re-installing the application may fix this problem.
I have re-installed it and it still doesn't want to work.
Can someone help me...
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download this OpenAL32.dll from here (http://www.dll-files.com/dllindex/dll-files.shtml?openal32) or get a link from google and place it into your ps directory. example take OpenAL32.dll and paste it to
C:\Program Files\PlaneShift Steel Blue
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download this OpenAL32.dll from here (http://www.dll-files.com/dllindex/dll-files.shtml?openal32) or get a link from google and place it into your ps directory. example take OpenAL32.dll and paste it to
C:\Program Files\PlaneShift Steel Blue
just run the updater the dll is there. you DO NOT need to search other places to find it
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Hey i downloaded the OpenAL32.dll and placed it in the directory and tried again and it still didnt work.
I tried to use my updater and it said : Planeshift Updater Version 5 for win32.
Checking for updates:
This updaterinfo.xml file is marked as inactive and will not work. Please get another one.
I'm going insane here with this problem.
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Hey Trakai, don't worry, things are always a little insane after an update. ;)
Your updater doesn't work, because there's a small mistake in the updater.xml,
the solution is here:
http://hydlaa.com/smf/index.php?topic=32812.msg378346 (http://hydlaa.com/smf/index.php?topic=32812.msg378346)
Best,
Minks
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;D Thanks!
Now i have to wait to see if it works when the server is up...
The updater works :woot:
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im haveing almost the same problem only mine says this application has failed to launch becuase the application configuration is incorrect. I know very little about computers and need some help fixing it any ideas? ???
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Theive, We really need some more info to try and help you.
Could you tell us your OS, what program is actually crashing, if you have run the updater (after following instructions here:
http://hydlaa.com/smf/index.php?topic=32812.msg378346 ) and if you have version 0.4.01 or version 0.4.00.
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I am having the same issue as Theive.
I have an XP system with an ATI 9200 Graphics card.
I had version 0.4.00 installed and it ran perfect. I then completely uninstalled 0.4.00 version. Then I downloaded the new Version 0.4.01 from the torrent and installed it. I tried to run the game, i got the error Theive did. I tried to run the updater and same error. Then i read to change the updaterinfo.xml file and did that. Tried to run the updater again and same error. Saved the link of the whole new xml file and tried to run the updater again and same error.
Then i installed the 0.4.00 version again and it ran and its updater ran. I then reinstalled the 0.4.01 version without uninstalling the 0.4.00 version and still got the same error. Then i uninstalld both versions completely, installed 0.4.00, ran the updater, started the game, exited the game, unistalled 0.4.00 version, deleted the file in the programs folder, then installed 0.4.01 version and got the same errors. X-/
One thing that i have noticed is that when i reinstalled the old 0.4.00 version, when i ran the game and the setup all my setup features were still there and my username and password was still there even after i thought i completely uninstalled the game. Is there some hidden registry keys that must be deleted? I have also restarted everytime i thought i completly uninstalled the game.
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Still haven't got pssetup, updater or client working. I was reading the updaterinfo.xml files between the 0.4.00, 0.4.01, and Xordan's file in the Updater post. I noticed that Xordan's file doesn't have "version name 0.4.01" it has 0.4.00.1
Could be a bug but it seems odd that the 0.4.00 version has "version 0.4.00" and the original 0.4.01 version has a "Version name 0.4.01" and Xordan's file doesn't have a "Version name 0.4.01" :)
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One thing that i have noticed is that when i reinstalled the old 0.4.00 version, when i ran the game and the setup all my setup features were still there and my username and password was still there even after i thought i completely uninstalled the game. Is there some hidden registry keys that must be deleted? I have also restarted everytime i thought i completly uninstalled the game.
That should be because your personal configuration etc. is not saved in the program folder, but as application data in a windows folder. Most software only removes the "software" automatically, not the user files. Same with PS.
Btw... your bug sounds familiar. When I tried to update on sunday I ran into serious trouble as well and I think my error message could have been the same, just in a different language. ;-) Have you checked what version you get when you run the updater of 0.4? As you wrote that it worked, it should have updated you to 0.4.01.
I somehow worked my way through installing the 0.4.01 package over 0.4 - the updater didn't work at first but did after I replaced the xml file with the one from 0.4. So after getting the updater running it downloaded a lot more files. Then had to find that OpenAL32.dll (which at that time hadn't come through the updater but does now) and but I could start up the game afterwards (couldn't log on yet though as then the server was down and haven't been on that PC since).
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Luzino
I reinstalled the 0.4.00 version and then ran the updater. I still got the 0.4.00 version client. I then replaced the updaterinfo.xml file with the corrected one from 0.4.01 and also tried with the one from the Updater post. From the two latter tries i get the message "No mirrors are available. Please try some other time....."
So either the mirrors are down or the file isn't working that way.
Then I installed 0.4.00 version and then without unistalling that version intalled 0.4.01 version in the same directory and to no avail.
I will go to my neighbors tomarrow and download the not torrent version on his high speed internet and try that. (I only have dial-up :'()
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I'm still having this same issue (I posted a reply in the newby section as it has cropted up there too)
No matter what i try, clean install, updater, install over old client etc, no luck, i just get this same error message stating "The application has failed to launch becuase the application configuration is incorrect". I've read and tried all the fixes listed too with no success.
And i get the same message if i run the 4.01 updater. If i install 4.00 again then run the updater, it installs something for a second or 2, but does not update to 4.01.
I've spoken to a couple of friends who have managed to install no problem, but they are running the linux client. I am running windows xp, and i downloaded using bittorrent, as the direct links have not been updated as yet.
Anyone using windows actually managed to install yet?
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Yes, I am running windows and updated fine on release day, I used my 0.4.00 client I had installed and ran the updater to get 0.4.01. Could you please follow these instructions:
To make this a fair test, please use a 0.4.00 client.
Go to Run on the start menu.
Copy and paste this command (including quotes):
"c:\program files\planeshift steel blue\psupdater.exe" CheckIntegrity
Press ENTER.
If it asks if you would like to download anything, press Y.
Hopefully this will work for you, The command assumes you have PS installed in the default location in Windows, if you dont you will need to edit the command or run in a terminal (depends on your OS and personal choice at install time)
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Ok, thanks for the reply :)
I gave your suggestion a try, i removed all traces of previous PS instalations and then installed a clean version of 0.4.00. Then i ran the command you suggested and it updated something for maybe 10 seconds.
I then started the game up, but the client is still 0.4.00, not updated to new 0.4.01.
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Copy and paste this command (including quotes):
"c:\program files\planeshift steel blue\psupdater.exe" CheckIntegrity
Press ENTER.
Hm, I've run into the same problem trying to upgrade my notebook running on XP. Tried what you supposed but the result was the same I had before. The updater started and downloaded an update for itself. I now have 2 new files (psupdater2.exe and psupdaterwin32.zip containing psupdater.exe) and a changed updaterinfo.xml
psupdater.exe has not been changed, running it again only repeats the above action. psupdater2.exe will not work because the configuration is wrong (windows system message).
I tried installing the 0.4.01 in full both on blank and over 0.4 as well but whenever I then try to start either the program, the setup or the updater I get the wrong configuration message again.
Also tried to copy the whole ps-folder from an updated system (it updated on my PC) but still get the message about the wrong program-configuration on the notebook. I'd give you the complete system message but it's in German, don't know if you'd understand it.
Any idea why?
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Luzino, try going to your Application data folder, that PS config files are now stored, on that system that does work, it should reside:
C:\Documents and Settings\[Windows_Logon_Name]\Application Data\PlaneShift
by default, but presumably in german ;o)
Copy everything in that directory to the equivalent place on your laptop and see if it will run please.
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Sorry, no change. Neither made the updater of 0.4 work nor did it make the copied 0.4.01 version work. I still get that wrong configuration message.
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i have this same problem
blake2312@hotmail.com is my email can anyone help me :(
i have vista and it is giveing me the open a32dll message
but im a bit slow haha XD
so if someone could MSN me that would be great
if not then i can keep trying to use this
i realy wana play this game
i have vista and i have tried the admistrator and XP compat. mode but that hasnt worked so far...
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Update::
I noticed that when i installed the 0.4.00 version and ran the updater I got the psupdaterwin32.zip file and psupdater2.exe file
I then ran the updater again and it said the mirror was down and to try some time later.
Then i noticed my log file stating this::
Checking for updates to the updater: Update Available!
Beginning self update!
md5sum of updater zip does not match correct md5sum!!
Checking for updates to the updater: Update Available!
Beginning self update!
Checking for updates to the updater: Update Available!
Beginning self update!
I have no idea what this means but could possibly lead to a solution in the future.
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have any of you tried running the second PSupdater that is created? Would seem logical to me that this is the more recently updated one.
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have any of you tried running the second PSupdater that is created? Would seem logical to me that this is the more recently updated one.
the psupdater2.exe file will not run, it gives the same error as the rest, "This applicatoin has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem."
and the psupdater.exe file that is in the psupdaterwin32.zip file gives the same error if you replace it with the original psupdater.exe file.
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The second PSupdater gives me the same error too. The client will start and so will the original psupdater, but they are still the 0.400, even after update.
I tried again to do an install over 0.4.00 to 0.4.01, and also a clean install of the 0.4.01, but no matter what way i do it, i get this configuration error message. :surrender:
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same problem here. 0.4.00.1 not working and i cant manage to update to 0.4.00. maybe some1 who did this could post his updaterinfo.xml and config files ?
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same problem here. 0.4.00.1 not working and i cant manage to update to 0.4.00. maybe some1 who did this could post his updaterinfo.xml and config files ?
http://hydlaa.com/smf/index.php?topic=32812.0
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same problem here. 0.4.00.1 not working and i cant manage to update to 0.4.00. maybe some1 who did this could post his updaterinfo.xml and config files ?
http://hydlaa.com/smf/index.php?topic=32812.0
Tried this too, still nothing.
There is a short message when i run the updater, but it dissapears so fast i don't get to read it all.
I'll try again... see if i can catch what it says this time.
Ok it says : There are no active mirrors! Please check the forums for more info and help!
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I have sucsessfully installed version 0.4.01 and ran the updater, but when I try to start psclient (or setup) absoluteley nothing happens. I don't even get an error message. (I started from console too, nothing there). I have uninstalled (deleted the folder too) and then made a completely new install, still nothing.
I use WinXP Home (32Bit), P4, Geforce 7950 GT, 1,5 GB RAM, if that is important.
Did I miss something? Do I have to make any manual changes? Maybe some remains from an earlier installation somewhere?
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same problem here. 0.4.00.1 not working and i cant manage to update to 0.4.00. maybe some1 who did this could post his updaterinfo.xml and config files ?
http://hydlaa.com/smf/index.php?topic=32812.0
i tried that file 2. i even tried couple combinations of this one with the one from 0.4 :)
edit: i mean combining the content. for example adding entry about 0.4.00.1 client to the xml from 0.4.00
i have no idea what could be causing the problem. I'm running windows XP SP2. My pc is Sempron 2200 with Geforce 5500 (256MB video ram) and 512 MB ram.
edit2: i noticed that even when i run updater without -auto parameter its in text mode.
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edit2: i noticed that even when i run updater without -auto parameter its in text mode.
there is no -auto mode as the NEW updater has no gui
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tried downloading 4.00 and 4.00.1 from different mirrors but that didnt changed a thing.
4.00 -> wont update to 4.00.1 just downloads a new updater which fails to run. then the old updater shows message about no active mirrors
4.00.1 -> updater,client and setup fails to run even with a correct active xml file.
edit: tried with firewall turned off but no effect
:(
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I'm no further forward either. Same trouble as many here, the updater on 0.4.00 only downloads a new updater exe which won't run. Installing the new 0.4.01 client just results in an psclient and psupdate.exe refusing to even run, giving the same old configuration error message mentioned previously.
Anything official on this before i give up playing for a while?
Thanks :)
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download and use the .4.01 client and do http://hydlaa.com/smf/index.php?topic=32812.0
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download and use the .4.01 client and do http://hydlaa.com/smf/index.php?topic=32812.0
As i said in previous posts i have tried all these things, none of them works for me i'm afraid.
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how did you install the .4.01 client?
that is, did you do a fresh install, making sure all files and folders were removed from the previous version before hand, or did you try to install over top?
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my problem is that the mac version I got wont run. I might have the wrong system. I run mac v10.5.4 and that wasnt in the list so I got the mac 10.3 i think it was. Is there a verion for leopard?
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my problem is that the mac version I got wont run. I might have the wrong system. I run mac v10.5.4 and that wasnt in the list so I got the mac 10.3 i think it was. Is there a verion for leopard?
dont get the 10.3.9 client that is only for 10.3.9
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how did you install the .4.01 client?
that is, did you do a fresh install, making sure all files and folders were removed from the previous version before hand, or did you try to install over top?
I have tried all ways : Updating from 0.4.00, installing 0.4.01 over 0.4.00 and finally a clean install of 0.4.01.
I've been trying to do this since the client came out, so i've spent a few hours on this. I've even gone as far is re-installing windows to see if it cured the problems.
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I can confirm that I'm having exactly the same problem here, in my windows xp.
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I tried installing PlaneShift new client 0.4.01 on a clean Windows XP Pro SP1 install. Running the client, setup or updater failed. I fixed this by installing "Microsoft Visual C++ 2005 sp1 redistributable 8.0.50727.762" (download here http://download.chip.eu/en/Microsoft-Visual-C-2005-sp1-redistributable-8.0.50727.762_1295945.html (http://download.chip.eu/en/Microsoft-Visual-C-2005-sp1-redistributable-8.0.50727.762_1295945.html)).
I have had same errors stated above. I found this link and installed this file and the updater and client run now. TY Burkin!!!
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Thanks a lot, installing it fixed my problems with the client :)
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TY Burkin!!!
+1 :)
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I got an email from one of my own guildmembers Nilotha Nyathosa with this link for Windows:
http://www.microsoft.com/downloads/details.aspx?familyid=200B2FD9-AE1A-4A14-984D-389C36F85647&displaylang=en
After installing the setup.exe worked, then i ran the update, and then the client started!!!! \\o//
Thanks MASTERS OF MOVE and thanks Durwyn for helping me out! 8)
This one goes out to the Masters of Move!
WE MOVE AND WE ROCK!
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I tried the OpenAL32.dll from a couple of download sites - the only one that fixed the updater issue for me was from this (http://www.dll-download.net/openal32.html) one.
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Erm, if you do the changing of the first line in the Updater XML to true, then you shouldn't be having problems running the updater, which in turn will perform the OpenAL32.dll download....
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Erm, if you do the changing of the first line in the Updater XML to true, then you shouldn't be having problems running the updater, which in turn will perform the OpenAL32.dll download....
/me feels like she is being replaced by people that actually give good advice
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Erm, if you do the changing of the first line in the Updater XML to true, then you shouldn't be having problems running the updater, which in turn will perform the OpenAL32.dll download....
I had edited the the XML file, but on running the updater I was getting errors reporting a missing dll. I downloaded the dll from a link provided elsewhere in this thread which on copying to the installation folder resulted in errors involving a corrupt zip file and reports of "can't delete /thing/updaterinfo.xml.bak!" (or something similar). Using the dll from the link I posted solved the problem.