Filefront fixed the problem finally, but it meant i had to re upload the files.
Because i lost the stats of the first download and i had to re upload them, filefront gave me a 1 year fastpass account.
Also, the low quality versions have been removed.
Now youtube is being used instead of the low quality versions, being that youtube's download times are about the same but the quality is much better than any of my low quality versions.
You can continue downloading them again if you haven't recieved the highest quality versions of them yet at filefront.
Here is the transcript of the converstation with Filefront support:
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Datruth:
My account is Datruth77,
I have 5 files hosted currently and i am unable to download them.
My users are also unable to Download these files and it has caused me alot of problems.
When Me or my users go to download a file, this is the error:
"Invalid Key or in use or Missing File"
Here are the links to my Videos:
1)http://files.filefront.com/gharansmallwmv/;5379345;;/fileinfo.html
2)http://files.filefront.com/gharanwmv/;5379285;;/fileinfo.html
3)http://files.filefront.com/CoalandIronwmv/;5330355;;/fileinfo.html
4)http://files.filefront.com/Psmovielowerqualitywmv/;5230923;;/fileinfo.html
5)http://files.filefront.com/psmovierestoundwmv/;5230887;;/fileinfo.html
I have had about 20 users complain already, because they really want to see my videos but can not.
I thank you for your time and your Service, Filefront is the Fastest and Best Game video Sharing Website. Without you guys i wouldn't know where to share my videos.
Sincerely
~~Datruth
FileFront Support: LaChandra Taylor:
Sir,
We are working to resolve this issue. It should be fixed soon.
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Another reply by her
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FileFront Support: LaChandra Taylor:
Dear User,
We are working to resolve this issue but it will take several days. If this is effecting files you uploaded and you choose not to wait you can delete the files and then reupload them.
I apologize for the inconvenience we are causing you.
Datruth:
All my files are gone now, what happened to them?
FileFront Support: Jill
We currently have an issue where some files were lost. We are working hard to rectify this situation. However with the amount of files that were lost, it will take some time to restsore all of them.
Sorry for the inconvenience. We hope to have this situation resolved soon.
Datruth: So soon will i get all my files back... or should i just re upload them?
Are you just telling me you'll put my files back, to give me false hope, or is it really going to happen?
Can i re upload them, will it let me?
What would you say i should do?
Re upload 1 gig worth of files, or, wait for you guys?
Sorry for all the nagging questions, i'm being very annoying, i understand, but this is a critical issue.
I've actually uploaded my files on another site, and will stay with them for a long while.
I really wanna use filefront, but i don't want problems like these resurfacing again.
Again sorry for all the questions and thanks you soo much for your time.
~~Datruth
FileFront Support: LaChandra Taylor
Sir,
You are not being annoying at all. You have the right to ask as many questions you want.
If you have the files stored somewhere else feel free to upload them again. You shouldn't have any problems uploading them again but if you do reply back and report any error messages you receive.
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Another Reply by her
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FileFront Support: LaChandra Taylor
Dear user,
Due to an error out of our control your file(s) seems to have been misplaced. We are very sorry for the inconvenience due to the technical problem that has affected you. We would like to offer you a free 1 month FastPass subscription for being a loyal and active user.
If you would like the free month of FastPass please provide me with your username.
Datruth:
What is fastpass exactly? What are it's benifits?
When the 1 month trial is over what happens?
Do i have to do anything from my end?
I'd love to use Fastpass, seems great, not sure exactly what it is though.
Thank you soo much for your help lachandra, sorry for the extra questions.
And my account name is: Datruth77
You have been most helpfull and gracious.
FileFront Support: LaChandra Taylor
Sir,
With a FastPass subscription your downloads start immediately (you get to bypass the download queue) and the ads are removed from the site. The benefits are outlined here, http://fastpass.filefront.com.
You wouldn't have to do anything but provide me with your username. It is not re-occurring so it will automatically expire after the free month.
Datruth:
Great, i'll take it,
Username is Datruth77.
Thank you soo much Lachandra, you've helped me a lot, i'll be re uploading my videos soon and re directing my users to this site.
Sincerely
FileFront Support: LaChandra Taylor
Sir,
Since you have been polite and handled the situation with respect we have decided to give you a free year instead. You should notice that the ads have been removed and that your downloads should start right away, bypassing the download queue.
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Enjoy the vids
~~Datruth
