That's not an excuse and Sylvar makes a good point.
Rolenun isn't a dev, and the soon(tm) thing is sort of a joke between people who have been around long enough to know how things tend to work. The fact is that the bug isn't fixable really without special dev interference or a new release. Considering it is a known bug that WILL be fixed in the next release, it doesn't make alot of sense for devs to drop what they are doing and add some sort of hacky fix real quick that will just be negated in the next release!
Don't get me wrong I feel your frustration and have found myself in similar situations. Years of experience have taught me though that there isn't really anything some non dev can do.
Maybe some of us will actually be sympethetic to the needs of others.
Its not that people are unsympathetic, its simply a matter of priority for the developers. Something like this is a nuisance which will be fine in the next release so its not a top priority. Higher priorities would be things like OMFG THE SERVER CRASHES EVERY 2 SECONDS - something that would obviously need testing.
You see one of the points of us playing is to discover bugs like the ones you describe. We report them and they get fixed next release if possible.... though some things like the weird blue upside down label in the bottom of your screen when zoning... have been there forever...
Or we could continue to call this a "hobby" and a "game in development" in which case the Devs hold no liability at all.
Truth of the matter is that there isn't liability. Thats looking a gift horse in the mouth. If they made things terrible then the players would leave and they would lose their testing base. That is really the only thing. They aren't actually making the game to be held accountable for it they are making it because they want there to be a fun free mmorpg. You could always ask for your money back if you are unsatisfied with the service
In any case I understand your feeling but I think your use of "we" as the community is not necessarily a representation of how everyone feels.
They have a large fan base and with that comes power and with power comes responsibility, saying it will be dealt with soon (tm) isn't enough and is irresponsible.
This isn't Spider Man so no spider man quotes!!!
Seriously though this isn't always the case. If I create a homeless shelter for lots of people and lots of people come, but some don't like that their beds are just plywood with blankets, those people can request for better beds then be patient, or just leave the totally free service. There will be others to take their place. The sad truth is that you and I are expendable. The game would not suffer terribly from the disappearance of yourself or I. Its not that I'm trying to be mean or undermine your contributions, I am just stating a simple fact that I have learned over the years I've been here.
I'm also not sure its irresponsible. That is mostly an attack and I'm not sure its warranted. I have more problems with their policy towards art submission than to their bug fixing. Random submissions are accepted in code when possible, and often fixes and patches don't come from devs. They are fixing the bug for the next release, I think thats responsible enough. So I say until that bugs fixed do other things. Run some quests or go exploring. Start leveling a few other skills that might help make it easier to get your raw materials once the bug is fixed! PS isn't totally one sided unless you're a mage *cough *cough!
I understand that 2 years ago I would have hated this post by myself. I would have flamed myself if I saw it.
That said it takes a certain amount of time to come to terms with the reality of certain things. I don't know if I've just matured, given up, or become more cynical over the years but all in all despite my many complaints I'm glad I'm here.
So in summary.. this will be fixed Soon(tm)