Client Disconnected

[snwod]

Hello folks.

Just downloaded and installed the game a few days ago.  I have also ran the updater.

Now, I have been trying to create a character for the past couple days or so, but I keep getting disconnected.  I get this message when the game disconnects: "Your client has disconnected. If you are seeing this message a connection error has likely occurred."  This happens in the morning, in the afternoon, and the evening.

I have port 7777 open on my router and on my firewall (Zone Alarm).  I don't have any problems playing a different MMORPG (A Tale in the Desert).  Any idea what the problem may be?

My computer is running Windows XP Home on an Asus A8V motherboard with an AMD64 3700 processor, 1024 PC 3200 RAM, an nVidia 6600GT, and SoundBlaster Live!.

Let me know if you need any more info from me to sort out this problem.

Thanks

[neko kyouran]

Do you have a wireless connection?  Could you try to move closer to the access point? 

[snwod]

Do you have a wireless connection?  Could you try to move closer to the access point? 

Nope.  Connected to the router by wire.

*edit*

Also, I don't know if this is relevant or not (server distance or something), but I'm playing from Japan.

[ Please avoid making one post right after the other in the same thread. Just "Modify" your first post to add more information. --Karyuu ]

[LARAGORN]

snwod, I would check my internet settings, while in charecter creation, there is little activity until you have finnished creating and select create, then the information is sent to the server.
You may have it set to disconnect after XX minutes of inactivity.  Its worth a try

[snwod]

snwod, I would check my internet settings, while in charecter creation, there is little activity until you have finnished creating and select create, then the information is sent to the server.
You may have it set to disconnect after XX minutes of inactivity.  Its worth a try

Are these settings something I set with the client?  Or is this something having to do with firewalls and routers on my side?  As far as I know, my firewall and router have no such settings for disconnecting after no activity.  This has never happened in any other program I use with the internet (e.g. torrent programs or other MMORPGs) when they go through spells of no internet activity.

[LARAGORN]

It is in your control pannel, in Internet connections. 
right click the connection you are using and select properties, it will be in there.

[snwod]

It is in your control pannel, in Internet connections. 
right click the connection you are using and select properties, it will be in there.

Right.  I'll take a look when I get home.  Hopefully I can get this up and running tonight.  I need something distracting now that the winter has come!

EDIT:  Ok, I didn't find any setting in my connection properties that would do something like the problem I am experiencing.

Any other ideas.  I might just try downloading the program again and reinstalling it.

EDIT2:  Reinstalled the game, and now I was able to create a character (though there were some weird things where program would suddenly shift me back a couple of pages every so often).  Now, when I try to log in, the game crashes and save a diagnostic report.  What should I do with that?

[LARAGORN]

Read this

[snwod]

Read this

Cool.  Thanks for that.  I'll get right on top of it.