Be seriously serious about server status!

[Duraza]

It would but as its been mentioned sometimes there isn't the time and not everyone on the ability to provide the information. Trust in the devs and know when there is valid information they will provide it instead of saying "We will have the new edition tommorow. Wait nevermind give us another month."

[saschac]

Hi,

I just registered today and downloaded the client and wondered why nothing work, so I take a look at the website -> news, no news are bad news.
From my own deved browsergame I know that only about 10% of the users visit a forum on the website, even if something is going wrong.

Normally you just spend a lot of effort in getting people to your site and attract them, making interested ones out of the visitors and finally users/players/testers. If you are not able to attract with your hp/site they are gone or in case of testing and are finally lost. If you are not going to inform the players/testers then they move along. There are enough MMORPGs out there to betatest and/or play.

As a tester I am spending my sparetime in helping the devs improving there games and give feedback... my first advice is "please improve your news politics, especially about server status".

Best Regards,
Sascha

[Sardoan]

"We are uploading a new version" would be more kind than nothing.

[allad]

Again, when the right person who has access to do this gets back from whatever they are doing, they will do this most likely, until then you just have to rely on the forums and wait patiently.

[Sardoan]

Again, when the right person who has access to do this gets back from whatever they are doing, they will do this most likely, until then you just have to rely on the forums and wait patiently.

You mean the persons who are updating the server now are now able to update the news? The 4 persons who do this at the moment have not the option to update the news? And they are doing this since yesterday, so please tell not such bull. They have the time to do this... And the right person is every person of the team, who has acccess to this forum...

[ Language warning! --Karyuu ]

[allad]

You don't understand.. they are capable of shutting down the server. But not all of them have the access to the website to add a news post.

Listen to Xordan, please, he knows what he is talking about.
"Yeah, and when the only person with access to update the website is sitting on a plane somewhere it's a little difficult for us to spend that one minute "

[Sardoan]

Xordan can post something here, and the other 4 member of the team which are online now too, why dont they do this? They are online and not on a plane. Register in this forum is not that difficult... You understand? An offical statement ot the team is enough, even in this forum... A topic "server status" on the offical ps forum and the admins are not able to write something in 24hours, cause they are on a plane...  A forum with 25000 user and only one person has access, bad joke i thing.

[allad]

They have, throughout the posts, you just need to look a bit harder.  Sure, they didn't make a new topic and sticky it so everyone can see it, but with how many of this type of topics that have been made, it's hard to keep track of them.  I know I have seen Karyuu post at least twice saying that this is in fact the update and it should take 1-2 days if no problems come up (i.e. major bugs affecting gameplay)

I have seen updates that have taken over a week with almost no reply from the Devs during it(mostly because they didn't know how long it would take).  We all just found other stuff to do for a while, and waited for them to give us more information, knowing that with the update would bring many new things.

So... take a break from the computer, come back in a day or two and check up.  Or watch the forums refreshing the page every 10 seconds hoping that a dev will reply saying THE UPDATE IS READY.. or something similar.  But please, don't push on them to always post something as soon as you want it.  This isn't their job. It's their hobby.  They do it in their free time not on a set schedule.  In the end, there will be a much better game than if we all push them to give us everything right now.

I'm done rambling for now.

[Caarrie]

you want a statement just wait and the server will be up when it is ready asking us to post what is going on will not make the release come any sooner. There is an order of how things have to be done and we are working our best to do what we need to.  Take some time and walk around or spend time with your family, we need time to work on the server before it is ready.

[Sardoan]

Thats not the problem. I am admin of different sides too. When i make an update I say first, that I make an update and that the side will be down for a while. And I dont understand why this dont happens here. Telling that something will happen. This happens before the changes happen. This is logical for me, not the other way. Telling after a change that a change happend, when everybody know it. Thats my only problem, it doesnt mak sense for me...

[Krann Omins]

i'm sure there are ways people could take advantage of knowing in advance.. not sure what ways but there must be.. those unknown reasons are valid enough for me to understand why there is no advance warning...

regarding limited accesses for psa's, i'm in no official capacty at all, i find out there's an update by surges of activity & chaos on forums so i'm certainly not going to be the one doing it, but couldn't anyone who wanted to post a Notification thread in the Rules & Notifications area? sure it wouldn't be immeditely stickied but seems like the most obvious place to start..

(just to reclarify in case you (and it seems it was the case for most) didn't get what i was saying in first reply; i mean just to inform people mainly new people who may not be as quick to understand why the server suddenly went down or that it wil come back, or that when it does they will need a new version... about what's going on in a reasonable fashion-- as opposed to having to make their own posts in technical forum sections, it seems like something that would make sense to spell out in a short momosyllabic way..--nothing at all to do with knowing when it will be available/up.. just that it is down as of **/**/** **:**, & that when its up you'll need new ver.)

[Akana]

Don't worry, Should be up very soon:

The server is down at the moment due to an update. A new client, version 0.3.019, will be available very soon - you will need this version to connect to the server once it returns.

[Spitfire]

Hey.

Someone from Russia contacted me via ICQ a few hours ago, asking me what he did wrong. Well, I don't know why he didn't ask in the forums, but he thought he would have some misconfiguration in his client / PC.

Things went wrong for him:
- he didn't know about any update
- he didn't know about the alpha/beta state of the game

I guess it's not the normal acting of an new user to take the time to get into a forum or ask someone via ICQ.

Most of the comments in this thread do not attack anyone. They are just some sort of wish list. And I fully understand nearly all of the statements of users/testers.

Well the only dev who is allowed to update the news on the main-page (guess planeshift.it) is on a plane. How long can someone be on a plane? Does he make a several-times-around-the-world-trip? And what about other suggestions here? One line of text to announce some update, how long it will probably take. (There was one for the last .019 update) Everyone will be happy. And you even took time to get into the game to announce the update ingame. Why not in the forums? I was not online when the announcement happened. I started a thread because I thought the news on the hydlaa.com main page were the actual one.

Sorry, I can't get a clear thought now anymore. (I'm not drunk, just tired)

For me is clear: an update-news would never cause pain and keep things clear. Some status-update would also be kind.
(As Talad was/is still not available someone could take a minute of his time to do some message like: Well we got some troubles, but are working on them. Maybe in 2-3 days the server will be up again.) Making the community/players/testers/everyone happy. (Okay, maybe not those soon(tm) lovers)

I respect the work and time the devs put in this project, and I definitely _don't_ want to make anyone mad. Please don't misunderstand my comment.
Xordan: You gave us the message someone is on plane, so maybe give us some info about how far the update is done?

Kind regards,
Daniel

[edit after Akana's post:]
Okay, but why no official announcement? As suggested in my post above. (I'm very glad about your news, though!)

[Akana]

They wont post an official s announcment untill the information is confirmed, They wont give us false information. And Hopefully when he gets off the plane, he will give us an update or soon I hope.

[Sardoan]

They wont give us false information.

An information: "we are doing an upload" would be enough. They give us no information!!!!