Please be mindful of the spoiler rules and edit your post accordingly.
If you need quest assistance you can do a petition in game or find a GM either in game or on IRC. You may also contact me via PM, e-mail, in game, or on IRC.
The first big question is when did you actually start the quest? If you have been watching the forums you would know that this quest was updated about a month ago so that could be causing you some issues as well.
I hope to hear from you soon via a non-public-post kind of way.
EDIT: Since you only have one post that takes PM out of the list as you need ten posts to be able to PM (for spam reasons) so if you want a non game or IRC method you can reach me via e-mail, which is listed here as part of my profile.