Every time i want to pass into a certain region i get the message "Loading region failed" and the client closes. I think it's the passage to Bronze Doors, but i'm not sure since i've never been there before. (hope this is not considered a spoiler) It's when keep right after leaving the forest.... And it happens with two different chars.
I'm afraid i can't give any more specifics; there is no possibility to get a bug-report, at least not that i know off. Can someone help me with this?

Thank you
P.s. I'm quite new to the game and not at all good with computers and programming, so please keep that in mind when (if) you reply.