Crash at 'Create new character' screen

[Avane]

I am trying to play the game on a mini mac 10.5.8, 2 GHz Intel Core 2 Duo.
The game crashes every time at the 'create new character' screen, when I click on any of the races. Also if I click on the 'advanced' tab.
I have just installed the new software updates and restarted the computer but that didn't help.
What to do?

Thanks in advance.

[BoevenF]

I renounced to use PS on my mac mini because of the Intel graphic card. I play on a Windows XP notebook with Nvidia card, the only thing for wich I've found useful Microsoft software, lately.

[Jeffw]

I am trying to play the game on a mini mac 10.5.8, 2 GHz Intel Core 2 Duo.
The game crashes every time at the 'create new character' screen, when I click on any of the races. Also if I click on the 'advanced' tab.
I have just installed the new software updates and restarted the computer but that didn't help.
What to do?

Thanks in advance.

Hello!

I have exactly the same problem but on a Dell Latitude Laptop with Windows XP. Any idea of a solution to this problem?

[Imshi]

Just a thought, make sure that in Planeshift Launcher/Settings you have Elves enabled under Current Skin. Having no skin selected will crash the application.

[Jeffw]

Just a thought, make sure that in Planeshift Launcher/Settings you have Elves enabled under Current Skin. Having no skin selected will crash the application.

The skin is selected.
I also tried with a minimum configuration, to uninstall and re-install the client many times over, to download it from every mirror available, etc... but so far, nothing worked.
The only thing I didn't do is to use the bi-torrent... as I obtain an average download time of 4w 2d and 6h, which is a bit on the long side.

[BoevenF]

I have exactly the same problem but on a Dell Latitude Laptop with Windows XP. Any idea of a solution to this problem?

Which is yours?
http://en.wikipedia.org/wiki/Dell_Latitude#Tech_Specs

[Jeffw]

I have exactly the same problem but on a Dell Latitude Laptop with Windows XP. Any idea of a solution to this problem?

Which is yours?
http://en.wikipedia.org/wiki/Dell_Latitude#Tech_Specs

Mine is the D520 (with boosted memory)... you're going to say that the problem comes from me, aren't you?
 

[Aiwendil]

I know this is terribly outdated (what a surprise \o/)...but some of the hints on how to report errors and getting help still apply.

• Post all available information.  We're not psychic; we need all the information we can get to help you.  Example post:

Operating System:  Windows XP SP2
Processor:  Intel P4 2.66 Ghz
Graphics Card:  ATI Radeon Mobility 7500
System Memory:  1 GB
Video Memory:  16 MB

I just downloaded the game, and ran the updater.  The game <insert problem here>.  I tried <whatever you did>, and <whatever results you got>.  Please help me.  Thanks.

Please note that if you graphics card has "shared" memory, you must state so.  The "shared" RAM is very slow, and takes away from the main system.  This setup is generally on the bad, cheap, onboard cards; the good cheap onboard cards don't even do that.

For windows systems it should be added that a pastebin of errorlog.txt (I think in the PS install-dir) might be very helpful to identify the problem.

There are also some good advices there what could be tried to get the game to run:

• Run the updater
• Update your graphics card's drivers
• Try switching to windowed/fullscreen mode
• Turn on/off the vertex buffer
• Disable/enable sound

Though I understand that a sticky with infos like this

Server name:  Laanx
Hosted by:  Fragnetics
URL:  laanx.fragnetics.com
Port:  UDP 7777

or links to the abandoned old forum can't be taken serious by anyone.

Edit:typos

[Jeffw]

I was expecting a post like this.

Operating System:  Windows XP Professional SP2 (5.1, Build 2600)

Processor:  2 x Intel T2300 @ 1.66Ghz (2 CPUs x86 Family 6 Model 14 Stepping 8 GenuineIntel ~1662 Mhz)

System Memory:
Total Physical Memory: 2,048.00 MB
Available Physical Memory: 800.83 MB
Total Virtual Memory: 2.00 GB
Available Virtual Memory: 1.96 GB


'Graphics Card': Mobile Intel(R) 945GM Express Chipset Family
Chip Type: Intel(R) GMA 950
DAC Type: Internal
Approx. Total Memory: 224MB

I just downloaded the game for the 8th or 9th times in 24h, and tried to run the updater.  The game <has obvious suicidal tendencies, when it doesn't complete the update, and refuses stubbornly to work as it comes to choosing the race on the Chars Creation page - it freezes and/or crashes and/or make the computer crash>.  I tried <absolutely everything I could think of: unstalling/re-installing, updating all my drivers, running the pslaunch.exe with the minimum configuration, using psclient.exe directly, downloading from all available 'mirrors', etc, etc...>, and <zilch! Nada! Nothing! So on and so forth...>.  Please help me.  Thanks.
 

 

[Jeffw]

If that helps, here is the errorlog of my last attempt:

Wed Jul 20 22:14:49 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Wed Jul 20 22:14:49 2011, Could not open image: >/paws/base/maps/leather/top_left_1.png<
Wed Jul 20 22:14:49 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Wed Jul 20 22:14:49 2011, Could not open image: >/paws/base/maps/leather/top_right_1.png<
Wed Jul 20 22:14:49 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Wed Jul 20 22:14:49 2011, Could not open image: >/paws/base/maps/leather/bottom_left_1.png<
Wed Jul 20 22:14:49 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Wed Jul 20 22:14:49 2011, Could not open image: >/paws/base/maps/leather/bottom_right_1.png<
Wed Jul 20 22:14:49 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Wed Jul 20 22:14:49 2011, Could not open image: >/paws/base/maps/leather/left_1.png<
Wed Jul 20 22:14:49 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Wed Jul 20 22:14:49 2011, Could not open image: >/paws/base/maps/leather/right_1.png<
Wed Jul 20 22:14:49 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Wed Jul 20 22:14:49 2011, Could not open image: >/paws/base/maps/leather/top_1.png<
Wed Jul 20 22:14:49 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Wed Jul 20 22:14:49 2011, Could not open image: >/paws/base/maps/leather/bottom_1.png<
Wed Jul 20 22:14:49 2011, <..\..\src\common\sound\system.cpp:37 SoundSystem::Initialize SEVERE>
Wed Jul 20 22:14:49 2011, Failed to locate Sound renderer!
Wed Jul 20 22:14:49 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Wed Jul 20 22:14:49 2011, Could not open image: >Scaling Field Background<
Wed Jul 20 22:14:49 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Wed Jul 20 22:14:49 2011, Could not open image: >Scaling Field Background<
Wed Jul 20 22:14:49 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Wed Jul 20 22:14:49 2011, Could not open image: >Scaling Field Background<
Wed Jul 20 22:14:49 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Wed Jul 20 22:14:49 2011, Could not open image: >Scaling Field Background<
Wed Jul 20 22:14:49 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Wed Jul 20 22:14:49 2011, Could not open image: >Scaling Field Background<
Wed Jul 20 22:14:49 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Wed Jul 20 22:14:49 2011, Could not open image: >Scaling Field Background<
Wed Jul 20 22:14:49 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Wed Jul 20 22:14:49 2011, Could not open image: >Scaling Field Background<
Wed Jul 20 22:14:49 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Wed Jul 20 22:14:49 2011, Could not open image: >Scaling Field Background<
Wed Jul 20 22:14:49 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Wed Jul 20 22:14:49 2011, Could not open image: >Scaling Field Background<
Wed Jul 20 22:14:49 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Wed Jul 20 22:14:49 2011, Could not open image: >Scaling Field Background<
Wed Jul 20 22:14:49 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Wed Jul 20 22:14:49 2011, Could not open image: >Scaling Field Background<
Wed Jul 20 22:14:49 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Wed Jul 20 22:14:49 2011, Could not open image: >Scaling Field Background<
Wed Jul 20 22:14:49 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Wed Jul 20 22:14:49 2011, Could not open image: >Scaling Field Background<

... I can't make sense of it...

[Aiwendil]

Wed Jul 20 22:14:49 2011, Failed to locate Sound renderer!

At least it seems you have some openAL problems but not sure if that can cause any crash on windows. As it looks you don't have any sound right now anyway...so maybe try to disable sound in the pslauch application.

For the errorlog....mhhh...that is all? Damn...windows is really not very verbose.

Tried setting all graphics options in the launcher to medium?
Another thing to try might be to rename the "%AppData%\PlaneShift" folder to something else and restart with a complete fresh configuration.
Also..do you see the different models of the characters at the char-creation screen?

[Jeffw]

I disabled the sound at the very beginning... and switch the sound config. to Software, just in case.

As for 'fresh' restart, I tried that time and time again with no success.
I can't see any of the models at the char-creation screen. In fact, the 'window'  in which the model should appear - or at least, its background - doesn't even look right (bottom at the top, probably upside-down, and nothing but black and pixels at the bottom).

[Aiwendil]

Ah..sorry...I though you only reinstalled the game always again. The configuration in "%AppData%\PlaneShift" stays even if you remove the game so it's still the same after a reinstall.

But the real problem is that you can't see the models...This usually indicates some openGL problem. But sorry...as you said you already installed the latest gfx card driver (From the intel homepage...no clue if MicroSoft has drivers for intel gfx cards but the MS drivers usually aren't very good with openGL so it's always better to use the ones from the card's vendor) I'm out of suggestions.

[BoevenF]

for sound renderer problem, try to install this:
http://connect.creativelabs.com/openal/Downloads/oalinst.zip

The Intel graphic card maybe it's another problem. I have a laptop with T5500, but with Nvidia graphic card set to medium. other suggestions?

[Darthreven29]

I'm having this SAME EXACT problem. I'm on a PC, Windows 7. I got this computer last year, and it can handle several games, like WoW and such, so I know the graphics aren't a problem. Someone help! I get as far as the bloody screen where you select what your parents did as occupations, and it crashes. Sometimes it crashes earlier. I've repaired the launched, and re-downloaded it several times.