game crashes when trying to login

[Mokek]

Hi!

I'm using windows 7. I downloaded the game, did all the updates. I installed all the recent drivers for my graphic card. When I start the launcher, everything works fine, but when I come into the login page, as soon I click on "Login", the game crashes:

(It says: "psclient.exe stopped working. Because of a problem, the program stopped working properly. Windows will now close the program and tell if there is any solution.") (It tells nothing ahah.)

I even tried to repair the game, but it says everything is fine. So I did the thing in the topic "PS Launch not playing ball" adding --command. On the launcher, it only says that the updates are already complete. I tried it on the client file, and here what it says:


Can somebody help me? I played this game a lot in the past, and now it's kind of frustating....

[Aiwendil]

Some infos on the hardware you use would be fine. PS is known to work poorly with intel gfx for example.

And sorry, for a better understanding what is going on the whole logs PS writes to the console would be needed. As far as I know it's a bit hard to copy text from the console in window but if I remember right it is somehow possible from the menu of the console. Also I'm not sure if the console-output is the same as <PS-install-dir>\errorlog.txt. If it is the same uploading the errorlog.txt to some pastebin service might be simpler.

[Mokek]

Also I'm not sure if the console-output is the same as <PS-install-dir>\errorlog.txt. If it is the same uploading the errorlog.txt to some pastebin service might be simpler.

Could you explain this a little bit more? I'm not so familiar with what you're saying.

[Aiwendil]

As far as I know the windows client creates a errorlog.txt file each time it is started. I think you can find this in the directory PS is installed in. Maybe it already contains the same output PS writes to the console after you started it with --command...then pasting the content of that file might give a better clue why the game crashes for you.

[Mokek]

Here my errorlog.txt:

Code: [Select]

Tue Aug 02 01:49:34 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Tue Aug 02 01:49:34 2011, Could not open image: >/paws/base/maps/leather/top_left_1.png<
Tue Aug 02 01:49:34 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Tue Aug 02 01:49:34 2011, Could not open image: >/paws/base/maps/leather/top_right_1.png<
Tue Aug 02 01:49:34 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Tue Aug 02 01:49:34 2011, Could not open image: >/paws/base/maps/leather/bottom_left_1.png<
Tue Aug 02 01:49:34 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Tue Aug 02 01:49:34 2011, Could not open image: >/paws/base/maps/leather/bottom_right_1.png<
Tue Aug 02 01:49:34 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Tue Aug 02 01:49:34 2011, Could not open image: >/paws/base/maps/leather/left_1.png<
Tue Aug 02 01:49:34 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Tue Aug 02 01:49:34 2011, Could not open image: >/paws/base/maps/leather/right_1.png<
Tue Aug 02 01:49:34 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Tue Aug 02 01:49:34 2011, Could not open image: >/paws/base/maps/leather/top_1.png<
Tue Aug 02 01:49:34 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Tue Aug 02 01:49:34 2011, Could not open image: >/paws/base/maps/leather/bottom_1.png<
Tue Aug 02 01:49:34 2011, <..\..\src\common\sound\system.cpp:37 SoundSystem::Initialize SEVERE>
Tue Aug 02 01:49:34 2011, Failed to locate Sound renderer!
Tue Aug 02 01:49:34 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Tue Aug 02 01:49:34 2011, Could not open image: >Scaling Field Background<
Tue Aug 02 01:49:34 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Tue Aug 02 01:49:34 2011, Could not open image: >Scaling Field Background<
Tue Aug 02 01:49:34 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Tue Aug 02 01:49:34 2011, Could not open image: >Scaling Field Background<
Tue Aug 02 01:49:34 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Tue Aug 02 01:49:34 2011, Could not open image: >Scaling Field Background<
Tue Aug 02 01:49:34 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Tue Aug 02 01:49:34 2011, Could not open image: >Scaling Field Background<
Tue Aug 02 01:49:34 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Tue Aug 02 01:49:34 2011, Could not open image: >Scaling Field Background<
Tue Aug 02 01:49:34 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Tue Aug 02 01:49:34 2011, Could not open image: >Scaling Field Background<
Tue Aug 02 01:49:34 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Tue Aug 02 01:49:34 2011, Could not open image: >Scaling Field Background<
Tue Aug 02 01:49:34 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Tue Aug 02 01:49:34 2011, Could not open image: >Scaling Field Background<
Tue Aug 02 01:49:34 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Tue Aug 02 01:49:34 2011, Could not open image: >Scaling Field Background<
Tue Aug 02 01:49:34 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Tue Aug 02 01:49:34 2011, Could not open image: >Scaling Field Background<
Tue Aug 02 01:49:34 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Tue Aug 02 01:49:34 2011, Could not open image: >Scaling Field Background<
Tue Aug 02 01:49:34 2011, <..\..\src\common\paws\pawsimagedrawable.cpp:69 pawsImageDrawable::PreparePixmap SEVERE>
Tue Aug 02 01:49:34 2011, Could not open image: >Scaling Field Background<


[Aiwendil]

Ugh...sorry...I promise I will never ask again for a errorlog.txt.  *rant-mode on* What is it good for if it doesn't include the errors? *rant-mode off*. Sorry... I really have no clue how to help you there. Maybe a dev can have a look at this thread.

[Sunda]

Looking at the error log, it looks like a similar thing to this thread?

http://www.hydlaaplaza.com/smf/index.php?topic=39601.0

[weltall]

Ugh...sorry...I promise I will never ask again for a errorlog.txt.  *rant-mode on* What is it good for if it doesn't include the errors? *rant-mode off*. Sorry... I really have no clue how to help you there. Maybe a dev can have a look at this thread.

ask in #cs